Shippingk and Delivery
Learn how to check the status of your order and find more information about late deliveries or undeliverable orders.
Popular Topics
- Find a Missing Package That Shows as Delivered
- Late Deliveries
- Find a Missing Item from Your Package
- Determine Shipping Rates and Times
- Returns and Refunds
Find a Missing Package that Shows as Delivered
Follow these steps if tracking shows a package as delivered in Your Orders but you can't find it.
1 - Confirm shipping address in Your Orders
- Verify if your shipping address in Your Orders is correct. For more information on how to handle a wrong shipping address, go to Add and Manage Addresses.
2 - Search for a notice of delivery attempt
- Check the Message Center.
- Search for a delivery confirmation in Your Orders.
- Check your mailbox or wherever else you receive mail.
- Search for a delivery photo.
3 - Check around the delivery location
- Check your delivery instructions in Your Addresses. The package could have been left where you requested.
4 - Ask your household members and neighbors
- Check if someone else accepted the delivery.
5 - Wait 48 hours for the package to be delivered
- Packages may be scanned as delivered before arrival.
6 - You can check with the carrier
- The carrier may have more information about the location of the package. To track your package on the carrier website or contact them, go to Carrier Contact Information.
What to do next?
If you have not located the package after following the steps above, you can:
- If your order is shipped and sold by a third-party seller, contact the seller directly for assistance. Go to Contact a Third-Party Seller.
- If your order was shipped by Crezia, contact Customer Service within 30 days of expected delivery. We'll do everything we can to help.
Late Deliveries
What to do if your order didn't arrive on the estimated delivery date.
Contents:
Check your order status
Go to Your Orders and select Track packageto access the progress tracker for your order.
Check your emails
If there have been unexpected delays you’ll normally be notified by Crezia, the third-party seller, or the carrier in charge of your delivery.
Contact the carrier
Check who is delivering your package in Your Orders, then contact them for an update using the Carrier Contact Information.
Wait for 48 hours then contact us or the seller
If 48 hours have passed since the estimated delivery date without any delivery attempt or updates, contact:
- Shipped by Crezia: Crezia Customer Services
- Shipped by third-party seller: Contact a Third-Party Seller
Wait 48 hours to allow for unexpected delays
If your order didn’t arrive, you can check with the carrier. The carrier may have more information.
Track your package on the carrier website or contact the carrier via Carrier Contact Information.
What to do after 48 hours have passed since your estimated delivery date
- For orders shipped by Crezia, contact Customer Service within 30 days of the estimated delivery date. If your order is lost, we'll refund or replace it.
- Contact the seller if your order was shipped and sold by a third-party seller.
Find a Missing Item from Your Order
If an item is missing from your package, it may have shipped separately. Check Your Orders.
- Find a missing item shipped by Crezia
If you received your shipping package and an entire item shipped by Crezia is missing, do the following:
- Go to Your Orders and check if the missing item is in another shipment.
- Select Track Package to find the delivery date for the shipment.
- If there is no tracking information for the missing item, Customer Service will assist you. Otherwise, you can follow the recommendations in this page.
- Find a missing item shipped and sold by a third-party seller
If the item missing from your package is shipped and sold by a third-party seller, contact the seller for assistance. Go to Contact a Third-Party Seller.
Learn how to identify orders shipped and sold by a seller by visiting Ordering from a third-party seller.
- Part of an item is missing
Double check to confirm that the part is missing from the product packaging. If you can’t find it, contact the product's manufacturer for assistance.
Manufacturer contact information can be found on the product packaging, in the paperwork included with the product, or by searching the Internet.
If you can't find contact information, or if they can't help, you can return the item. Go to Your Orders and select Return or Replace Items.
- Entire shipping package is missing
- If the tracking info shows as delivered but you can't find the package, go to Find a Missing Package That Shows as Delivered for more information.
- If the tracking info shows as undelivered, go to Undeliverable Packages.
- You received an empty package
- If your order is shipped and sold by a third-party seller and you receive an empty shipping package, contact the seller directly for assistance. Visit Contact a Third-Party Seller.
- If your order was shipped by Crezia and you receive an empty shipping package, contact our Customer Service within 30 days of expected delivery. We'll do everything we can to help.
Not what you’re searching for? Try these pages:
Determine Shipping Rates & Times
Shipping rates and times depend on the shipping speed and the weight/size of the items.
To determine the applicable shipping rate and time for items in your Cart:
- Select Proceed to checkout.
- Select or add your shipping address.
- Select a shipping speed and select Continue.
- Select a payment method and select Continue.
The total shipping & handling cost as well as the estimated date of delivery, is listed under Order Summary.
Returns and Refunds
Popular Topics
- Refunds
- Return Items You Ordered
Refunds
When you return an item, your refund amount and refund method may vary. Check the payment method refunded and the status of your refund in Your Returns.
To check your refund status, go to Your Returns
Contents
Refund timelines
After we receive and process your return, you’ll get a refund according to our return policy. Refunds can take up to 30 days, depending on:
- Order type
- Return shipping speed
- Processing time
- Refund payment method.
Refund types
You can use the Online Returns Center to return most items within 30 days of delivery for a refund. We’ll offer a replacement or exchange order instead of a refund for selected items. For more information on exchanges, go to Exchange an item.
Types of refunds are:
- Advanced: We issue advanced refunds when a carrier first scans your return, rather than when we receive and process it.
- Declined: If we can't use your original payment method (like an expired card), refunds go to your Crezia account balance.
- Partial: We reduce refunds for returns that are used, damaged, or missing parts. Find more details under Partial refunds.
- Gift: Once we’ve processed a gift return, we’ll issue a refund to the person who returned the gift. Go to Return a Gift for more information.
Possible charges following an advanced refund or replacement order
To avoid charges after receiving an advance refund or replacement order:
- Return items by the date shown in your return confirmation email
- Return items in their original condition only
- Use the correct return label
- Drop off your returns at approved locations.
If you don't return the item in time:
- we'll send a reminder
- if we don’t receive the return, we'll notify you and charge your account for the advance refund or replacement
- once we receive and process your return, any charges will be reversed.
Refund processing times
Your bank might need extra time to process a refund. The refund timelines for different refund payment methods are:
| Refund Method | Refund Processing Time |
|---|---|
Creziausa.com Gift Card | 2-3 hours |
Credit card | 3-5 business days |
Shop with Reward Points | Up to 5 business days |
Debit card | Up to 10 business days |
Checking account | |
EBT card | |
Cash (at a participating location) | |
Pre-paid credit card (depending on the issuer of the card) Your card is stored on your account for future use, even if you don't have the physical pre-paid credit card. | Up to 30 days |
Promotional certificate | No refund issued |
If you returned your item more than 30 days ago, and haven't received any refund notifications, contact Crezia Customer Service.
Partial refunds
All returns are inspected against the expected item and refunds are reduced for signs of:
- Customer use
- Damage
- Missing parts, accessories, or manuals.
For currency-converted orders, we refund in your local currency at the original exchange rate.
Types of return fees are:
| Fee | Description | Amount |
|---|---|---|
| Return Shipping Fee | Issued if you select a return shipping method that isn't free. | Varies by item and the shipping method |
| Late Fee | Issued if your item isn't dropped off or pickup up by a carrier on or before the return deadline. | 20% of the item price |
| Damage Fee | Issued if you return an item that's:
| Up to 50% of the item price |
| Restocking Fee | Issued if you return an item from any of the following product types:
| 100% of the item price |
Tax on restocking fees
Tax on restocking fees may apply to return items shipped and sold by Creziausa.com, for customers in:
- Connecticut
- Maryland
- Nevada
- Pennsylvania
- Virginia
- West Virginia
- Wisconsin
Further conditions may apply to some products. For more information, go to About Our Returns Policies.
Return Items You Ordered
You can return many eligible items sold on Creziausa.com. When you return an item, you may find different return options depending on the seller, item, or reason for return.
You can return an eligible item in just few steps:
- Go to Your Orders.
- Identify the item or the order that you want to return.
- Select the option to return the item.
- Choose the reason for return.
- Choose how to process your return. If applicable, select to issue a refund or replacement.
- Select your preferred return method.
- Print your return label and return authorization.
- Add your return label (if applicable) and package your items for return.
To return a gift, go to Return a Gift.
For items sold from an Crezia seller, you'll need to submit a return request. The Crezia seller reviews return requests before issuing a refund or replacement. For more information, go to Returns to Third-Party Sellers. If you don't receive a response within two business days, you can request an A-to-z Guarantee Refund.
Each return label is assigned to a specific return. To receive the correct refund, don't include items from multiple orders or shipments in the same box.
- How to complete a label-free, box-free return.Select a label-free, box-free return location after initiating your return through Your Orders. After completing the steps, you'll receive a QR code. Bring it to the drop-off location with the item that you want to return. You don’t have to package your item in a shipping box.
- Returning electronic devices.Erase any personal information from items that you're returning, such as laptops, cameras, and electronic devices. For instructions on how to do this, check the manufacturer's website or contact the manufacturer for support.
- Adding comments to your return request.When you request a return, you'll find a box where you can describe any issues or reasons why you're returning the item. Make sure to leave accurate, detailed, and complete information so we can improve your customer experience. You may receive a second comment box to clarify your feedback in the first comment box.
Charge for items you're expected to return.
If you have already received a refund, you'll be charged if the item isn't sent back to us. If you have already sent it back, we'll reverse the charge when we process the return.
Returns
- Crezia Return Policy
- International Returns
- More about Returns
Crezia Return Policy
Easy shopping, simple returns - that's our promise. At Crezia, we're committed to making your shopping experience as seamless and worry-free as possible. We understand that there may be times when a purchase may not meet your expectations or your needs might change. When that happens, we make completing a return simple and convenient.
Most items can be returned for a refund or replacement/exchange within 30 days of delivery as long as they are in original or unused condition. For eligible items, you can enjoy free returns at many locations near you. For information on an item's return eligibility, please check the product detail page before placing your order. After placing an order, you can find relevant information on an item's return eligibility in your Order History.
A refund will be provided if Crezia(or the third-party seller) has received the item, and determined that you are eligible for a refund. It can take up to 30 days for us to receive and process your return. In certain circumstances refund timeframes may be longer. If we need additional information about your return, we will notify you with instructions to contact Customer Service. For more information, please see our Refunds page.
2025 Holiday Season Extended Return Window
For the 2025 holiday season, most items purchased between November 1 and December 31, 2025 can be returned through January 31, 2026. Apple-branded products purchased between November 1 and December 31, 2025 can be returned through January 15, 2026.
Refund Timelines
Once we issue your refund, it may take additional time for your financial institution to make funds available in your account.
| Refund Timeline | Refund Method |
|---|---|
| 2-3 hours | Creziausa.com Gift Card or Gift Card balance |
| 3-5 business days | Credit Card |
| Up to 5 business days | Shop with Reward Points |
| Up to 10 business days | Debit card |
| Checking account | |
| EBT Card | |
| Cash (at participating locations) | |
| Up to 30 days | Prepaid credit card (depending on the issuer of the card) |
| No refund issued | Promotional certificate |
Return Window
Most items sold on Creziausa.com can be returned within 30 days of delivery - some exceptions include:
| 7 days |
|
| 15 days |
|
| 90 days |
|
| 180 days |
|
| 365 days |
|
Items That You Can't Return
Some products are non-returnable, such as the following:
- Perishables
- Products that may pose potential health and safety risks once sold.
- Products with shipping restrictions
- Customized products made specifically for you.
- Redeemable products
- Crezia Pharmacy products
- Pet medication products
- Certain digital products
- Automobiles
Additionally, products listed as "Final Sale" are non-returnable and non-refundable, including trading card games, specific discounted items, and items sold in the Crezia Haul store that are $3 and less.
In the unlikely event that a non-returnable/Final Sale item arrives damaged, defective, or materially different from what was ordered, please contact Customer Service.
Initiating a Return
To initiate a return on an item that's eligible for return, simply go to Your Orders and click on "Return Items" button next to the item. Detail instructions can be found in this video.
When you order from a third-party seller that fulfills and ships their own inventory, your return is sent back to the seller instead of Crezia. Sellers must offer one of the following:
- A return address within the United States where you can ship the item
- A prepaid return label; or
- A full refund without requesting the item be returned
For more information about returns to sellers, please refer to Returns to Third-Party Sellers.
Sending Us Your Return
You can return most items for free at over 8,000 convenient locations, typically within a 5-mile radius of your address. Additionally, most returns do not need to be boxed or labeled. Please ensure that your item is returned in original or unused condition with tags attached and hygiene seals and liners intact, and in the original manufacturer's packaging including tags, components, accessories, manuals, certificates of authenticity, and other inserts. Please return your item before the "return by date" shown in your return request confirmation email or in the "Return Request" tab in your Order History.
Please follow the return instructions for each item to receive a refund. Do not include items from separate orders in the same return.
If you have bought an item (for example, computers, electronics) on which you've saved personal information, please erase this information completely by following manufacturer instructions.
Crezia Pharmacy
Items purchased from Crezia Pharmacy are not returnable or refundable. For more details or further assistance with an Crezia Pharmacy item, please see the Crezia Pharmacy Help Page.
Crezia Business
This return policy also applies to purchases made through your Crezia Business account. For the return policies on special Crezia Business programs such as Spot Buys made through the Custom Quote feature, please consult the Crezia Business Accounts Terms and Conditions and Feature Terms and Conditions. Contact Crezia Business for more help.
Crezia Luxury Stores
For more information on Luxury Stores items, or if there are any issues with your Luxury Stores purchase, please visit our Luxury Stores Help Page.
Return Fees
While returns are generally free, certain situations or item conditions may incur fees. Note that an item cannot be sent back to you after it has been returned (except certain Luxury Stores items that incur 100% damage fees).
| Fee | Description | Amount |
|---|---|---|
| Return Shipping Fee | Most items include at least one free return shipping option. However, you may be charged if:
| Varies by item and/or the shipping method selected. |
| Late fee | You may be charged a fee when you do not drop off or complete a carrier pickup on or before the "return by date". | 20% of the item price for the first 30 days after the "return by date"; 100% of the item price afterwards. |
| Damage fee | You may be charged a fee when you return an item that is damaged, missing parts, not in original condition, has tags removed or have obvious signs of use for reasons not due to an Creziausa.com or seller error. | Up to 50% of the item price, except for Luxury Stores items, which will be charged 100% of the item price. |
| Restocking Fee | You may be charged a fee when you return an item from any of the following product types:
| 100% of the item price |
Heavy and/or Bulky Items
Items that are considered heavy and/or bulky:
- Weigh 50 lbs or more.
- The longest side (when packed) exceeds 59 inches.
- The item’s girth exceeds 130 inches (girth = length + 2 * (width + height)).
These returns may incur a return shipping fee that is variable based on the item’s weight, dimensions, and handling requirements. Some returns may require an appointment for a home collection by a specialty carrier team. Additional fees may apply for returns to third-party sellers. For more information about returns to sellers, please refer to Returns to Third-Party Sellers.
Discounted Purchases
If you return an item that was part of a discount qualification, we will reduce your refund to account for the return.
Returning a Gift
Go to the Returns page. Use the 17-digit order number, for example 123-1234567-1234567 (add: "how do I find this?" hover-over link) on your packing slip that came with your item or on the digital gift receipt, to initiate a return. If you can't locate the order number, ask the gift giver. If you need an exchange or replacement, you'll need to return the gift and place a new order.
- Kindle books you receive as a gift are eligible for exchange for an Creziausa.com Gift Card before acceptance.
Global Store Returns
Items shipped from Creziausa.com, including Crezia Resale, can be returned within 30 days of delivery, with some exceptions:
- For most Crezia Global Store returns, you will be provided with a pre-paid UPS return label which allows you to return the item(s) to any UPS drop-off point located across the US. You can find your most convenient UPS location using the following link: https://www.ups.com/dropoff/?loc=en_US
- Not all Global Store products are eligible for a prepaid return. In this case, you will need to return the item at your own expense. We recommend you return the item(s) using a trackable method at the carrier of your choice.
- It can take up to 25 days for an item to reach us once you return it. Once the item is received and processed at our fulfillment center, it takes two business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
- Crezia will automatically refund up to $20 for return postage costs on receipt of the item. If your return postage costs exceed $20, you may contact Customer Service to request a refund of the remaining postage cost. If you return a defective, damaged or incorrect item, you'll be refunded the full postage cost, as well as your Import Fees Deposit, once your return is processed.
Special Delivery Service Returns
Items delivered with "Deluxe Delivery & Unpack" and "Deluxe Delivery & Assembly"services qualify for an Instant Return at the point of delivery. Please visit our Special Delivery Options page for more details.
Product Warranties
Please contact the manufacturer directly for product registration and warranty-related information. A manufacturer warranty may not cover used products offered on Creziausa.com. Review the manufacturer warranty details on the product detail page for coverage or contact the manufacturer directly.
Unintended Item(s) in My Return
If you accidentally sent the wrong item to Crezia, please contact Customer Service as soon as possible. Note that we may not be able to locate mistakenly sent items and are unable to provide compensation in these cases. Crezia does not store items sent in error and will handle (and/or dispose) such items at our discretion.
Returning Items Purchased in a Bundle
You must return all items purchased in a Bundle with Savings to receive a refund. Partial refunds are not available.
Crezia offers a convenient return service for reasonable use by our customers. Should customers abuse this service, we may adjust its availability.
For any return, Crezia may require additional information and documentation (such as a government-issued photo identification) during the processing of a return to help determine whether to provide a refund/replacement. Crezia reserves the right to take additional actions to prevent fraud or abuse (including denial of returns, refunds or exchanges, or imposing return fees). Crezia may modify this policy at any time.
International Returns
You can return your package using a label from Your Orders.
Returns
You can return items fulfilled by Crezia within 30 days of receipt of delivery in Your Orders. For information on how to return an item, go to Return Items You Ordered.
For damaged, defective, or broken items, visit Replace a Damaged, Defective, or Broken Item.
International Return Methods
Crezia offers you a variety of ways to return your item fulfilled by Crezia:
- UPS drop off:Customers shipping from Creziausa.com to Canada may have the option to return their purchase using a prepaid UPS drop-off label. Find a convenient UPS drop-off location at https://www.ups.com/dropoff
- DHL Express drop off:Drop-off services at convenient locations (available in select countries). Find a DHL drop-off location at https://locator.dhl.com
- DHL Express pickup:Pickup services at the location, time, and place most convenient for you (available in select countries).
- Return label provided at your own expense:We'll automatically refund up to $25 for return postage costs on receipt of the item, depending on country.
You can stay on top of your returns by tracking them in Your Orders. To learn more, go to Track Your Return.
About DHL Express Pickup
When you select this pickup option in Your Orders, you'll receive a confirmation email with return instructions. 30 minutes after creating your return through the Returns Center, visit MyDHL+ to schedule your preferred place, date, and time.
To schedule your pickup over the phone, go to DHL for a list of country-specific phone numbers.
About Return Labels Provided at Your Own Expense
If your return postage exceeds the value of the automatic refund issued by Crezia, contact Customer Service to request a refund of the remaining postage cost. If you return a defective, damaged, or incorrect item, we will refund the full postage cost and the Import Fees Deposit when your return is processed.
Returns to Third-Party Sellers
When you order from a seller that fulfills and ships their own inventory, your return is sent back to the seller instead of Creziausa.com. Go to Returns to Third-Party Sellers for more information.
Returns
If you need to return or replace an item, visit Your Orders and select 'Return or Replace Items' on the relevant order. You can find help topics on this page such as how to replace broken and missing items, returning your order, and how to resolve refund issues.
Popular Topics
- Return Items You Ordered
- Check the Status of Your Refund
- Replace a Damaged, Defective or Broken Item
- Return a Gift
- Find a Missing Item from Your Package
Return Items You Ordered
You can return many eligible items sold on Creziausa.com. When you return an item, you may find different return options depending on the seller, item, or reason for return.
You can return an eligible item in just few steps:
- Go to Your Orders.
- Identify the item or the order that you want to return.
- Select the option to return the item.
- Choose the reason for return.
- Choose how to process your return. If applicable, select to issue a refund or replacement.
- Select your preferred return method.
- Print your return label and return authorization.
- Add your return label (if applicable) and package your items for return.
To return a gift, go to Return a Gift.
For items sold from an Crezia seller, you'll need to submit a return request. The Crezia seller reviews return requests before issuing a refund or replacement. For more information, go to Returns to Third-Party Sellers. If you don't receive a response within two business days, you can request an A-to-z Guarantee Refund.
Each return label is assigned to a specific return. To receive the correct refund, don't include items from multiple orders or shipments in the same box.
- How to complete a label-free, box-free return.Select a label-free, box-free return location after initiating your return through Your Orders. After completing the steps, you'll receive a QR code. Bring it to the drop-off location with the item that you want to return. You don’t have to package your item in a shipping box.
- Returning electronic devices.Erase any personal information from items that you're returning, such as laptops, cameras, and electronic devices. For instructions on how to do this, check the manufacturer's website or contact the manufacturer for support.
- Adding comments to your return request.When you request a return, you'll find a box where you can describe any issues or reasons why you're returning the item. Make sure to leave accurate, detailed, and complete information so we can improve your customer experience. You may receive a second comment box to clarify your feedback in the first comment box.
- Charge for items you're expected to return.If you have already received a refund, you'll be charged if the item isn't sent back to us. If you have already sent it back, we'll reverse the charge when we process the return.
Check Your Refund Status
You can check your refund status in Your Returns.
Find your refund status
To quickly check your refund status:
- Go to Your Returns page to display items you've returned in the last three months.
- Select your item to display the latest return and refund information.
You can also check the status of your refund selecting Return/Refund Status in your return confirmation email.
Refund timelines
Allow up to 30 days to get your refund, as return and refund timelines can vary due to:
- Order type
- Return shipping speed
- Processing time
- Refund payment method.
Go to the Refunds page for more information.
Find your refund payment
Refunds go to the refund method that you select in the Online Returns Center. Refund details are always visible once issued. Once we've issued a refund, we'll email you with a detailed refund summary. You'll find all refunds and transactions in Your Transactions.
Find a gift return refund
Once we've processed a gift return, we'll issue a refund to the person who returned the gift:
- Gift recipient returns: the refund goes to the gift card balance of the Crezia account used to create the return request.
- Gift purchaser returns: the refund goes to the refund method that you selected in the Online Returns Center.
Replace a Damaged, Defective, or Broken Item
Visit Your Orders and we will let you know what your options are for damaged, defective, or broken items.
You can replace items eligible for replacement through Your Orders. If the item doesn't have a replacement option or you received the item as a gift, you'll need to return the original item and place a new order. To return an item, visit Returns Items You Ordered. To return a gift item, visit Gift Returns.
To replace an item:
- Go to Your Orders and select the item you want to replace.
- Select Return or replace items and select a return reason for return.
- Follow the instructions on the screen.
We may ask you to share pictures of your item to help us review the issue. For a damaged product, make sure that the damage is clearly shown in the image. For more details, go to Add Photos for Product Returns
A replacement order, with the same shipping speed as the original item, will be created. You'll need to return the original item by the 'Return By Date' provided to you at the time of return creation to avoid being charged for keeping both the original and replacement items.
The replacement order may be shipped only after you ship the original item(s) back to Crezia. We recommend you to ship back the original item(s) as soon as you request a replacement.
You may be looking for…
- For different product support options offered by Crezia, visit Get Product Support.
- Missing an item? Go to Find a Missing Item from Your Package.
- If tracking shows that your package was delivered but you can't locate it, visit Find a Missing Package That Shows As Delivered.
- For more information about refunds, go to Refunds.
- For issues related to items sold and shipped by third-party sellers, learn about our A-to-z Guarantee, a free commercial warranty.
Return a Gift
The Returns Center allows gift recipients to return items marked as a gift at the time of purchase.
Important note: Before starting your return process, please be aware that gift items valued at more than $2000 can only be refunded to the original payment method of the purchaser of the gift.
Exchanges & Replacements
If you received a gift and need an exchange or replacement, you'll need to return the gift and place a new order. If you’re the gift giver, you can request a replacement in Your Orders
How to return a gift:
- Go to https://www.creziausa.com/returns using a desktop or laptop browser. If prompted, sign in to your Crezia account. If you don't have an account, you'll need to create one.
- Enter the order number for the item that you want to return.
- Select Search.
- Select the items that you want to return and the return reason from the drop-down menu. For items sold by a third-party seller, you'll see Submit return request. Some Crezia sellers review return requests before authorizing them.
- Select your preferred return method. If you choose to return using Crezia Hub Locker, select an Crezia Hub Locker location. For more information, go to Return a Package at an Crezia Hub Locker.
- Follow the instructions on the screen.
Return a Gift - With or Without Gift Receipt
To start a gift return you will need your order number. You can find your 17-digit order number on your packing slip that came with your item. You can also find it on the digital gift receipt we emailed you. If you can't locate the order number, you can ask the gift giver for details.
Things to Consider Before Returning a Gift
A returned item must be in the same condition in which it was received (including accessories). This information is stated in our return policy. You may receive a partial refund for returned items not received in this condition. For more information, visit the Refunds help page.
Before you return items on which you've saved personal information; laptops, cameras, or other electronic devices, erase this information completely.
To receive the correct refund, don't include items from multiple orders or shipments in the same return box.
How to Track Your Return
Track your return through the Return Summary email that you received after requesting your return or in the Returns Center at https://www.creziausa.com/returns.
How We Process Your Refund
Gift recipients aren’t eligible for instant refunds. If you're the gift recipient, we'll process your refund as an Creziausa.com Gift Card after we receive your return. The refund amount goes to the gift card balance of the Crezia account that you used to generate your return.
To view your refund status, follow the instructions on Check the Status of Your Refund.
If you're the gift giver, you can receive a refund to your gift card balance or the original payment method. All refunds are subject to our refund policies and timelines outlined in Refunds.
Not what you're looking for? Try:
Replace a Damaged, Defective, or Broken Item
Find a Missing Item from Your Order
If an item is missing from your package, it may have shipped separately. Check Your Orders.
- Find a missing item shipped by Crezia
If you received your shipping package and an entire item shipped by Crezia is missing, do the following:
- Go to Your Orders and check if the missing item is in another shipment.
- Select Track Package to find the delivery date for the shipment.
- If there is no tracking information for the missing item, Customer Service will assist you. Otherwise, you can follow the recommendations in this page.
- Find a missing item shipped and sold by a third-party seller
If the item missing from your package is shipped and sold by a third-party seller, contact the seller for assistance. Go to Contact a Third-Party Seller.
Learn how to identify orders shipped and sold by a seller by visiting Ordering from a third-party seller.
- Part of an item is missing
Double check to confirm that the part is missing from the product packaging. If you can’t find it, contact the product's manufacturer for assistance.
Manufacturer contact information can be found on the product packaging, in the paperwork included with the product, or by searching the Internet.
If you can't find contact information, or if they can't help, you can return the item. Go to Your Orders and select Return or Replace Items.
- Entire shipping package is missing
- If the tracking info shows as delivered but you can't find the package, go to Find a Missing Package That Shows as Delivered for more information.
- If the tracking info shows as undelivered, go to Undeliverable Packages.
- You received an empty package
- If your order is shipped and sold by a third-party seller and you receive an empty shipping package, contact the seller directly for assistance. Visit Contact a Third-Party Seller.
- If your order was shipped by Crezia and you receive an empty shipping package, contact our Customer Service within 30 days of expected delivery. We'll do everything we can to help.
Not what you’re searching for? Try these pages:
Return Policies
- Items That Can't be Returned
- Track Your Return
- Crezia Return Policy
- Crezia Global Store Returns
- Mistaken Returns
- Return Shipping Cost
- Returns to Third-Party Sellers
- International Returns
Nonreturnable Items
According to our return policy, there are some items purchased on creziausa.com that you can't return. Among them are digital items, cards, and products that are unsafe for return. Devices are also non-returnable more than 30 days after delivery.
There are also products that are Final Sale, such as Trading Card Games and Collectibles, and specific discounted items which are nonreturnable and non-refundable.
Review the product's listing page before purchasing to confirm if it is not eligible for return. However, if an item arrives damaged, defective, unusable, materially different from what was ordered, please contact Customer Service.
Examples of nonreturnable items
Hazardous Material
- Items classified as hazardous materials, such as flammable liquids or gases
Devices
- Computer laptops, desktops, and Kindles more than 30 days after delivery. Access our Our Return Policies
Digital
- Downloadable software products
- Open software
- Online subscriptions after you accessed them
Cards
- Gift cards (except as required by law)
- Prepaid game cards (for example, World of Warcraft, Xbox 360 Live, Wii Points)
Crezia Bulk Liquidations Store
- Items purchased through Crezia Bulk Liquidations Store are final sale and not returnable
Final Sale
- Discounted items that are marked as "Final Sale"
- Collectibles such as Trading Card games and Funko Pop figures and accessories
Others
- Any product from which you remove the serial number or UPC
- Crezia Fresh and Grocery Products, for example food and pet food products
- Live insects
- Some jewelry orders
- Some health and personal care orders
- Customized products
- Automobiles
Track Your Return
Track returns that have a prepaid return label provided by Crezia from Your Returns.
You can track a return by:
- selecting Return/Refund Status in your return confirmation email, or
- going to Your Returns:
- Go to Your Returns to display items you've returned in the last three months.
- Select your item to display the latest return and refund information.
Return statuses include:
- Return requested on [DATE]: We’ve accepted your return request and we’re waiting to receive your item
- Refund issued: We’ve processed your return and issued a refund
- This item is no longer eligible for return: After delivery, you can return most items within 30 days. You’ll find information about exceptions and non-returnable items in our returns policy.
Return timelines vary due to:
- Order type
- Return shipping speed
- Processing time.
Once we receive and process your item, you’ll get a refund according to our return policy. Go to the Refunds page for more information on refund timelines.
Not what you're searching for? Try:
- Cancel a Return
- Where’s My Stuff?
- For more information about returns, visit Returns
Crezia Return Policy
Easy shopping, simple returns - that's our promise. At Crezia, we're committed to making your shopping experience as seamless and worry-free as possible. We understand that there may be times when a purchase may not meet your expectations or your needs might change. When that happens, we make completing a return simple and convenient.
Most items can be returned for a refund or replacement/exchange within 30 days of delivery as long as they are in original or unused condition. For eligible items, you can enjoy free returns at many locations near you. For information on an item's return eligibility, please check the product detail page before placing your order. After placing an order, you can find relevant information on an item's return eligibility in your Order History.
A refund will be provided if Crezia (or the third-party seller) has received the item, and determined that you are eligible for a refund. It can take up to 30 days for us to receive and process your return. In certain circumstances refund timeframes may be longer. If we need additional information about your return, we will notify you with instructions to contact Customer Service. For more information, please see our Refunds page.
2025 Holiday Season Extended Return Window
For the 2025 holiday season, most items purchased between November 1 and December 31, 2025 can be returned through January 31, 2026. Apple-branded products purchased between November 1 and December 31, 2025 can be returned through January 15, 2026.
Refund Timelines
Once we issue your refund, it may take additional time for your financial institution to make funds available in your account.
| Refund Timeline | Refund Method |
|---|---|
| 2-3 hours | Creziausa.com Gift Card or Gift Card balance |
| 3-5 business days | Credit Card |
| Up to 5 business days | Shop with Reward Points |
| Up to 10 business days | Debit card |
| Checking account | |
| EBT Card | |
| Cash (at participating locations) | |
| Up to 30 days | Prepaid credit card (depending on the issuer of the card) |
| No refund issued | Promotional certificate |
Return Window
Most items sold on Creziausa.com can be returned within 30 days of delivery - some exceptions include:
| 7 days |
|
| 15 days |
|
| 90 days |
|
| 180 days |
|
| 365 days |
|
Items That You Can't Return
Some products are non-returnable, such as the following:
- Perishables
- Products that may pose potential health and safety risks once sold.
- Products with shipping restrictions
- Customized products made specifically for you.
- Redeemable products
- Crezia Pharmacy products
- Pet medication products
- Certain digital products
- Automobiles
Additionally, products listed as "Final Sale" are non-returnable and non-refundable, including trading card games, specific discounted items, and items sold in the Crezia Haul store that are $3 and less.
In the unlikely event that a non-returnable/Final Sale item arrives damaged, defective, or materially different from what was ordered, please contact Customer Service.
Initiating a Return
To initiate a return on an item that's eligible for return, simply go to Your Orders and click on "Return Items" button next to the item. Detail instructions can be found in this video.
When you order from a third-party seller that fulfills and ships their own inventory, your return is sent back to the seller instead of Crezia. Sellers must offer one of the following:
- A return address within the United States where you can ship the item
- A prepaid return label; or
- A full refund without requesting the item be returned
For more information about returns to sellers, please refer to Returns to Third-Party Sellers.
Sending Us Your Return
You can return most items for free at over 8,000 convenient locations, typically within a 5-mile radius of your address. Additionally, most returns do not need to be boxed or labeled. Please ensure that your item is returned in original or unused condition with tags attached and hygiene seals and liners intact, and in the original manufacturer's packaging including tags, components, accessories, manuals, certificates of authenticity, and other inserts. Please return your item before the "return by date" shown in your return request confirmation email or in the "Return Request" tab in your Order History.
Please follow the return instructions for each item to receive a refund. Do not include items from separate orders in the same return.
If you have bought an item (for example, computers, electronics) on which you've saved personal information, please erase this information completely by following manufacturer instructions.
Crezia Pharmacy
Items purchased from Crezia Pharmacy are not returnable or refundable. For more details or further assistance with an Crezia Pharmacy item, please see the Crezia Pharmacy Help Page.
Crezia Business
This return policy also applies to purchases made through your Crezia Business account. For the return policies on special Crezia Business programs such as Spot Buys made through the Custom Quote feature, please consult the Crezia Business Accounts Terms and Conditions and Feature Terms and Conditions. Contact Crezia Business for more help.
Crezia Luxury Stores
For more information on Luxury Stores items, or if there are any issues with your Luxury Stores purchase, please visit our Luxury Stores Help Page.
Return Fees
While returns are generally free, certain situations or item conditions may incur fees. Note that an item cannot be sent back to you after it has been returned (except certain Luxury Stores items that incur 100% damage fees).
| Fee | Description | Amount |
|---|---|---|
| Return Shipping Fee | Most items include at least one free return shipping option. However, you may be charged if:
| Varies by item and/or the shipping method selected. |
| Late fee | You may be charged a fee when you do not drop off or complete a carrier pickup on or before the "return by date". | 20% of the item price for the first 30 days after the "return by date"; 100% of the item price afterwards. |
| Damage fee | You may be charged a fee when you return an item that is damaged, missing parts, not in original condition, has tags removed or have obvious signs of use for reasons not due to an Creziausa.com or seller error. | Up to 50% of the item price, except for Luxury Stores items, which will be charged 100% of the item price. |
| Restocking Fee | You may be charged a fee when you return an item from any of the following product types:
| 100% of the item price |
Heavy and/or Bulky Items
Items that are considered heavy and/or bulky:
- Weigh 50 lbs or more.
- The longest side (when packed) exceeds 59 inches.
- The item’s girth exceeds 130 inches (girth = length + 2 * (width + height)).
These returns may incur a return shipping fee that is variable based on the item’s weight, dimensions, and handling requirements. Some returns may require an appointment for a home collection by a specialty carrier team. Additional fees may apply for returns to third-party sellers. For more information about returns to sellers, please refer to Returns to Third-Party Sellers.
Discounted Purchases
If you return an item that was part of a discount qualification, we will reduce your refund to account for the return.
Returning a Gift
Go to the Returns page. Use the 17-digit order number, for example 123-1234567-1234567 (add: "how do I find this?" hover-over link) on your packing slip that came with your item or on the digital gift receipt, to initiate a return. If you can't locate the order number, ask the gift giver. If you need an exchange or replacement, you'll need to return the gift and place a new order.
- Kindle books you receive as a gift are eligible for exchange for an Crezia.com Gift Card before acceptance.
Global Store Returns
Items shipped from Creziausa.com, including Crezia Resale, can be returned within 30 days of delivery, with some exceptions:
- For most Crezia Global Store returns, you will be provided with a pre-paid UPS return label which allows you to return the item(s) to any UPS drop-off point located across the US. You can find your most convenient UPS location using the following link: https://www.ups.com/dropoff/?loc=en_US
- Not all Global Store products are eligible for a prepaid return. In this case, you will need to return the item at your own expense. We recommend you return the item(s) using a trackable method at the carrier of your choice.
- It can take up to 25 days for an item to reach us once you return it. Once the item is received and processed at our fulfillment center, it takes two business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
- Crezia will automatically refund up to $20 for return postage costs on receipt of the item. If your return postage costs exceed $20, you may contact Customer Service to request a refund of the remaining postage cost. If you return a defective, damaged or incorrect item, you'll be refunded the full postage cost, as well as your Import Fees Deposit, once your return is processed.
Special Delivery Service Returns
Items delivered with "Deluxe Delivery & Unpack" and "Deluxe Delivery & Assembly"services qualify for an Instant Return at the point of delivery. Please visit our Special Delivery Options page for more details.
Product Warranties
Please contact the manufacturer directly for product registration and warranty-related information. A manufacturer warranty may not cover used products offered on Creziausa.com. Review the manufacturer warranty details on the product detail page for coverage or contact the manufacturer directly.
Unintended Item(s) in My Return
If you accidentally sent the wrong item to Crezia, please contact Customer Service as soon as possible. Note that we may not be able to locate mistakenly sent items and are unable to provide compensation in these cases. Crezia does not store items sent in error and will handle (and/or dispose) such items at our discretion.
Returning Items Purchased in a Bundle
You must return all items purchased in a Bundle with Savings to receive a refund. Partial refunds are not available.
Crezia offers a convenient return service for reasonable use by our customers. Should customers abuse this service, we may adjust its availability.
For any return, Crezia may require additional information and documentation (such as a government-issued photo identification) during the processing of a return to help determine whether to provide a refund/replacement. Crezia reserves the right to take additional actions to prevent fraud or abuse (including denial of returns, refunds or exchanges, or imposing return fees). Crezia may modify this policy at any time.
Crezia Global Store Returns
It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
For most Crezia Global Store returns, you will be provided with a pre-paid UPS return label which allows you to return the item(s) to any UPS drop-off point located across the US. You can find your most convenient UPS location using the following link:
https://www.ups.com/dropoff/?loc=en_US
Not all Global Store items are eligible for a pre-paid return. In this case, you will need to return the item at your own expense. We recommend you return the item(s) using a trackable method at the carrier of your choice.
Crezia will automatically refund up to $20 for return postage costs on receipt of the item. If your return postage costs exceed $20, you may contact our Customer Service Center to request a refund of the remaining postage cost. If you return a defective, damaged or incorrect item, you'll be refunded the full postage cost, as well as your Import Fees Deposit, once your return is processed.
About Mistaken Returns to Crezia
Ensure you send the correct and complete item when making a return. The correct item must be returned to receive a refund.
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Return Shipping
You can return your package using Your Orders.
Return Shipping Costs
When you choose the shipping method for your return, return fees are calculated. Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. zip code are eligible for Free Returns.
If you return an item using a paid method, we'll deduct the cost of return shipping and restocking fees from your refund.
If you choose to ship the item on your own, you'll pay the carrier when you ship your return.
For more information about refunds and refund amounts, go to Refunds and Exchanges.
Return Methods
You can return items in the following ways:
- Using drop off services at locations that are convenient for you
- Using pickup options
- Using Heavy-Bulky return options, handled by a specialty carrier team
- Using Locker, Locker+, and Crezia Hub Counter locations for small packages
- Using a scanned QR code at designated returns locations to make label-free and package-free returns
To see which options are available for your return, go to Your Orders.
Returns to Third-Party Sellers
When you order from a third-party seller that fulfills and ships its own inventory, your return is sent back to the seller instead of Crezia.
Content
Request a return
Go to theCrezia Online Returns Center to start your return request for third-party seller items.
Get return instructions
The seller will provide one of these return methods:
- A return address in the United States
- A prepaid return label
- A full refund without returning the item
Package your return
To pack your item for safe return to the seller:
- Use the original packaging or a similar-sized box
- Disassemble items that required assembly
- Remove all personal information, passwords, and passcodes from electronic devices. For instructions on how to do this, check the manufacturer’s website or contact the manufacturer for support.
Ship your return
To return your item to the seller:
- Use the shipping label provided by the seller
- Items valued at $100 or more: Insure the shipment and use a signature service
- Items valued over $35: Use a trackable shipping service
- Items below $35: We suggest using the USPS delivery confirmation service
We may not be able to cover you under the A-to-z Guarantee if:
- The package doesn't arrive with the seller and you didn't use a trackable method to return it, or
- You refuse delivery of the shipment, to return it to the sender.
Track your refund
The seller will process your refund after receiving the return, usually within two business days. You'll receive a notification of your return and refund details. Outbound shipping charges aren't always refunded upon return.
Understanding refund delays
Refunds can be delayed if:
- Your return is in transit longer than expected.
- You use an untrackable shipping method.
- The seller receives a different item than ordered.
- An item that was sold as new, is returned with signs of use or damage.
Extra-large or heavy items
A package is defined as extra large or heavy if it:
- weights more than 150 pounds
- is over 108 inches long
- exceeds a total of 165 inches in length and girth [(2 x width) + (2 x height)].
For extra-large items, you'll receive either:
- A postage-due label (you pay for shipping)
- A prepaid label from the seller
What to do next
If you need help after returning an item to a third-party seller:
- You can contact the seller.
- If the seller doesn't respond within 48 hours, you can request an A-to-z Guarantee refund if:
- The seller doesn't offer you an approved return method within 48 hours of asking to return a damaged, defective, or not as described item, OR
- You returned an item in line with the Crezia Return Policy, but you haven't received the expected refund. Check the Return Feessection of the Crezia Return Policy before requesting an A-to-z Guarantee refund.
International Returns
You can return your package using a label from Your Orders.
Returns
You can return items fulfilled by Crezia within 30 days of receipt of delivery in Your Orders. For information on how to return an item, go to Return Items You Ordered.
For damaged, defective, or broken items, visit Replace a Damaged, Defective, or Broken Item.
International Return Methods
Crezia offers you a variety of ways to return your item fulfilled by Crezia:
- UPS drop off:Customers shipping from Creziausa.com to Canada may have the option to return their purchase using a prepaid UPS drop-off label. Find a convenient UPS drop-off location at https://www.ups.com/dropoff
- DHL Express drop off:Drop-off services at convenient locations (available in select countries). Find a DHL drop-off location at https://locator.dhl.com
- DHL Express pickup:Pickup services at the location, time, and place most convenient for you (available in select countries).
- Return label provided at your own expense:We'll automatically refund up to $25 for return postage costs on receipt of the item, depending on country.
You can stay on top of your returns by tracking them in Your Orders. To learn more, go to Track Your Return.
About DHL Express Pickup
When you select this pickup option in Your Orders, you'll receive a confirmation email with return instructions. 30 minutes after creating your return through the Returns Center, visit MyDHL+ to schedule your preferred place, date, and time.
To schedule your pickup over the phone, go to DHL for a list of country-specific phone numbers.
About Return Labels Provided at Your Own Expense
If your return postage exceeds the value of the automatic refund issued by Crezia, contact Customer Service to request a refund of the remaining postage cost. If you return a defective, damaged, or incorrect item, we will refund the full postage cost and the Import Fees Deposit when your return is processed.
Returns to Third-Party Sellers
When you order from a seller that fulfills and ships their own inventory, your return is sent back to the seller instead of Creziausa.com. Go to Returns to Third-Party Sellers for more information.
Gift Returns
- Return a Gift Using a Gift Receipt
Return a Gift Using a Gift Receipt
You can return a gift using a gift receipt. We currently only offer this feature on mobile devices.
- Visit the website link on the gift receipt.
- Follow the instructions to complete your return
If you have any issues using a gift receipt, visit Return a gift.
Refunds and Exchanges
- Check the Status of Your Refund
- Refunds
Check Your Refund Status
You can check your refund status in Your Returns.
Find your refund status
To quickly check your refund status:
- Go to Your Returns page to display items you've returned in the last three months.
- Select your item to display the latest return and refund information.
You can also check the status of your refund selecting Return/Refund Status in your return confirmation email.
Refund timelines
Allow up to 30 days to get your refund, as return and refund timelines can vary due to:
- Order type
- Return shipping speed
- Processing time
- Refund payment method.
Go to the Refunds page for more information.
Find your refund payment
Refunds go to the refund method that you select in the Online Returns Center. Refund details are always visible once issued. Once we've issued a refund, we'll email you with a detailed refund summary. You'll find all refunds and transactions in Your Transactions.
Find a gift return refund
Once we've processed a gift return, we'll issue a refund to the person who returned the gift:
- Gift recipient returns: the refund goes to the gift card balance of the Crezia account used to create the return request.
- Gift purchaser returns: the refund goes to the refund method that you selected in the Online Returns Center.
Recommended Help Topics
Refunds
When you return an item, your refund amount and refund method may vary. Check the payment method refunded and the status of your refund in Your Returns.
To check your refund status, go to Your Returns
Contents
Refund timelines
After we receive and process your return, you’ll get a refund according to our return policy. Refunds can take up to 30 days, depending on:
- Order type
- Return shipping speed
- Processing time
- Refund payment method.
Refund types
You can use the Online Returns Center to return most items within 30 days of delivery for a refund. We’ll offer a replacement or exchange order instead of a refund for selected items. For more information on exchanges, go to Exchange an item.
Types of refunds are:
- Advanced: We issue advanced refunds when a carrier first scans your return, rather than when we receive and process it.
- Declined: If we can't use your original payment method (like an expired card), refunds go to your Crezia account balance.
- Partial: We reduce refunds for returns that are used, damaged, or missing parts. Find more details under Partial refunds.
- Gift: Once we’ve processed a gift return, we’ll issue a refund to the person who returned the gift. Go to Return a Gift for more information.
Possible charges following an advanced refund or replacement order
To avoid charges after receiving an advance refund or replacement order:
- Return items by the date shown in your return confirmation email
- Return items in their original condition only
- Use the correct return label
- Drop off your returns at approved locations.
If you don't return the item in time:
- we'll send a reminder
- if we don’t receive the return, we'll notify you and charge your account for the advance refund or replacement
- once we receive and process your return, any charges will be reversed.
Refund processing times
Your bank might need extra time to process a refund. The refund timelines for different refund payment methods are:
| Refund Method | Refund Processing Time |
|---|---|
| Creziausa.com Gift Card | 2-3 hours |
| Credit card | 3-5 business days |
| Shop with Reward Points | Up to 5 business days |
| Debit card | Up to 10 business days |
| Checking account | |
| EBT card | |
| Cash (at a participating location) | |
Pre-paid credit card (depending on the issuer of the card) Your card is stored on your account for future use, even if you don't have the physical pre-paid credit card. | Up to 30 days |
| Promotional certificate | No refund issued |
If you returned your item more than 30 days ago, and haven't received any refund notifications, contact Crezia Customer Service.
Partial refunds
All returns are inspected against the expected item and refunds are reduced for signs of:
- Customer use
- Damage
- Missing parts, accessories, or manuals.
For currency-converted orders, we refund in your local currency at the original exchange rate.
Types of return fees are:
| Fee | Description | Amount |
|---|---|---|
| Return Shipping Fee | Issued if you select a return shipping method that isn't free. | Varies by item and the shipping method |
| Late Fee | Issued if your item isn't dropped off or pickup up by a carrier on or before the return deadline. | 20% of the item price |
| Damage Fee | Issued if you return an item that's:
| Up to 50% of the item price |
| Restocking Fee | Issued if you return an item from any of the following product types:
| 100% of the item price |
Tax on restocking fees
Tax on restocking fees may apply to return items shipped and sold by Creziausa.com, for customers in:
- Connecticut
- Maryland
- Nevada
- Pennsylvania
- Virginia
- West Virginia
- Wisconsin
Further conditions may apply to some products. For more information, go to About Our Returns Policies.
Recommended Help Topics
- Check Your Refund Status
- Track Your Return
- Return Items You Ordered
- Crezia Return Policy
- Cancel a Return
Where's My Stuff?
- Undeliverable Packages
- Track your Package
Undeliverable Packages
This happens when an unplanned service disruption prevents us from delivering your package. We’ll notify you and refund you for the items you didn’t receive.
Want to check the status of your order? Visit
What Happens with Undelivered Packages
We automatically notify you. The undeliverable package is returned to Crezia, and we’ll process your refund.
When a package is returned as undeliverable, we can't reship it. You can place a new order for the item(s).
To stay on top of delivery changes, consider signing up to receive shipment updates via text message.
Refund Times for Undeliverable Packages
You can expect a refund within 7 business days after the return is received. Some issuing banks may require an additional 3-5 business days to process a refund.
Visit the Refunds Help page for more information about refunds processing times.
Undeliverable Orders Shipped and Sold by Sellers
If your order is shipped and sold by a third-party seller, contact the seller directly for assistance.
If you’re not satisfied with the seller solution or you don’t hear back from them within two business days, you may be eligible for a refund through Crezia's A-to-z Guarantee.
For more information about third-party sellers, visit Ordering from a Third-Party Seller.
Reasons for Undeliverable Packages
An undeliverable status occurs for various reasons including, but not limited:
- The shipment sustains damage before or during transit.
- The shipment is detected to contain products with quality issues.
- The shipping address can’t be accessed due to wrong address, missing information, or delivery restrictions (ex: correctional facility) or driver safety concerns due to presence of a dog. Visit Your Addresses to update your shipping addresses and add any delivery preferences. Customize instructions to include access codes, presence of dog, and preferred days of delivery for future orders.
- The shipping label becomes unreadable during transit.
- The carrier makes three unsuccessful attempts to access your delivery address.
- Customer/recipient refuses to accept package from carrier.
Not what you’re looking for? Try these pages:
Recommended Help Topics
- Late Deliveries
- Find a Missing Package that Shows as Delivered
- Find a Missing Item from Your Order
- Tracking your package
- Cancel Items and Orders
Tracking your package
You can find tracking numbers and delivery updates in Your Orders.
Track a package:
To get tracking numbers and delivery updates:
- Check Your Orders
- Find the order that you want to track
- Select Track package next to your order
- Select All updates to get:
- delivery updates
- tracking numbers
If you ordered more than one thing, they may have separate delivery dates and tracking info. Some packages, like standard international deliveries, might not be trackable.
Track packages from third-party sellers:
Third-party sellers at Crezia are independent businesses or individuals that sell their products on Crezia Marketplace. To check if you ordered from a third-party seller, refer to Your Orders and review the seller name.
You can only access tracking information if:
- the third-party seller shares this info with us
- you chose a trackable shipping option
To get help, refer to Contacting a third-party seller.
Understanding delivery statuses:
Your delivery status is in Your Orders:
- Arriving: usually followed by a date. Your package is on its way to you
- Out for delivery: your package will be delivered today
- Delivered: your package has been delivered, and might be in your safe space
- Undeliverable: your package couldn't be delivered, and will be returned to Crezia. When we receive it, we'll automatically issue you a refund. Visit the Undeliverable packages help page.
Fix a delivery issue:
Most issues can be fixed quickly. You can check what to do when:
- Order hasn't shipped yet: if you're expecting the package today and there isn't a status update, that's normal. Depending on the carrier, items may ship the same day they're delivered.
- Order is delayed: things like weather and traffic can cause delivery delays. Most late parcels arrive within 48 hours of the estimated delivery date. If the order has already been shipped, you can't cancel it.
- Missing package: if your package shows as delivered but you haven't received it, check the Find a missing package that shows as delivered page.
- Missing items: if you received a package that's missing an item, it may have been shipped separately. Check your orders, then refer to Find a missing item.
To contact the company that's delivering your package, refer to Contact a carrier.
Shipping Policy for Crezia Pro
- Order with Pro FREE Same-Day Delivery
- Crezia Pro Shipping Benefits
Order with Pro FREE Same-Day Delivery
Crezia Pro members shipping to select metro areas across the US can choose to receive FREE Same-Day Delivery on a broad selection of items.
To qualify for Pro FREE Same-Day Delivery Pro members can:
- Place orders before the Same-Day Delivery order cutoff time. The "order within" countdown timer provides the window of time in which you must place the order to receive your delivery by the date shown. That delivery date may become unavailable during that time due to changes in inventory or delivery capacity before you place your order. We'll include your confirmed delivery date in your order confirmation email.
- Select Same-Day at checkout and shipping to a residential address. To know the eligibility of your address for a same-day shipping, goto Crezia Same-Day Delivery.
- Select an eligible destination with at least the stated minimum threshold of eligible items to qualify for Pro FREE Same-Day Delivery.
- Sign in to Your Account.
- Set or update your default shipping address in Your Addresses. This address must be residential and within an eligible ZIP Code for Pro FREE Same-Day delivery.
- Place Same-Day-eligible products in your shopping cart to count towards the minimum threshold. We'll show the shipping discount and delivery time in your Order Summary.
Note:
- Same-Day Delivery is available seven days a week most days of the year, with limited availability on certain holidays and high-volume shopping days, including Black Friday and Pro Day. Same-Day delivery isn't available on Thanksgiving Day, Christmas Day, or New Year's Day.
- Only residential and commercial addresses are eligible for Same-Day Delivery. P.O. Boxes, APO, FPO, and DPO addresses aren't eligible.
- To order qualifying items over the minimum threshold via 1-Click on the product detail page, select Today Freeand select Buy now with 1-Click.
- You can pay for Same-Day Delivery if your order is under the minimum threshold, or you're not a Pro member. For more information, go to Same-Day Delivery Rates.
- In some cases, if you choose a higher quantity for an item, it will be ineligible for Same-Day Delivery because multiple units aren't available locally. In this case, we'll only show the normal Prime shipping options.
Recommended Help Topics
- Same-Day Delivery Rates
- Crezia Pro Delivery Benefits
- Crezia Pro Delivery Benefits - Eligible Items and Addresses
- Crezia Pro Shipping Plan
- Crezia Pro
Crezia Pro Delivery Benefits
Your Crezia Pro membership includes a variety of delivery benefits, including several speed options if you need to expedite your delivery.
| Delivery Speed | Crezia Pro member price |
|---|---|
| One-Day Delivery | Free |
| Two-Day Delivery | Free |
| Same-Day Delivery | Free on qualifying orders that meet the minimum qualifying dollar threshold. Go toOrder with Pro FREE Same-Day Delivery. |
| Crezia Day Delivery | Free |
| No-Rush Shipping | Free |
| Standard Delivery (4–5 business days) | Free |
| Release-Date Delivery (on qualifying items) | Free |
| Crezia Key | $1.99 per order for 1-2 days delivery. This fee is waived when you use Crezia Day with Key. |
Addresses in Alaska, Hawaii, and Puerto Rico
| Delivery Speed | Crezia Pro member price |
|---|---|
| Standard Delivery (3–7 business days) | Free |
| Expedited Delivery (2–5 business days). Not available in Puerto Rico. | Price varies by item size and weight, as low as $5.99 per item. |
| Priority Delivery (1–4 business days) | Price varies by item size and weight, as low as $11.99 per item. |
| Delivery Speed | Items and Addresses |
|---|---|
| FREE Two-Day Delivery |
|
| FREE One-Day Delivery |
|
| FREE Same-Day Delivery |
|
| Crezia Day Delivery |
|
| FREE Release-Date Delivery |
|
| FREE Standard Shipping |
|
| Ineligible |
|
For more information about the shipping benefits available with Crezia Pro, go to Crezia Pro Delivery Benefits.
Note:
- Some items shipping from sellers are marked as Pro eligible regionally. We mark whether an item is Pro eligible or not based on the most updated information we have about your intended shipping address. This is determined by your shipping address. If an item's Prime eligibility changes during checkout, you'll still receive free delivery on the item.
- To check the most accurate Pro Delivery information as you shop, set up a default address for your account. For instructions, go to Add and Manage Addresses.
- If an item you order is out of stock or unavailable to ship immediately, the shipping method time starts when the item ships. For example, it takes two business days after an item ships to reach you with Two-Day Delivery.
- We may ship products by ground or air. Our delivery speeds don't correspond to any carrier-branded shipping services.
- If available, we'll specify Saturday or Sunday delivery on the product page or during checkout. Otherwise, our shipping methods apply to business days only.
- Remember to check the ordering cut-off time shown on the detail page.
- Orders over $1,300 may require a signature.
- Choosing a higher quantity for an item may make it ineligible for immediate shipping, because multiple units aren't available locally or at the same location. In this case, the option to choose Same-Day or One-Day Delivery may not appear.
Recommended Help Topics
- Crezia Pro Delivery Benefits - Eligible Items and Addresses
- Order with Pro FREE Same-Day Delivery
- Crezia Day Delivery
- Release-Date Delivery
- Pro Membership Plans Comparison
General Shipping Policies
- Delivery Guarantees
- Ships with Other Items in the Cart
- General Shipping Information
Delivery Guarantees
We offer guaranteed delivery on certain delivery speeds and select products. When guaranteed delivery is available on an order, we'll state this on the checkout page, with the associated delivery date and cost.
If we provide a guaranteed delivery date and a delivery attempt isn't made by this date, we'll refund any shipping fees associated with that order.
The "order within" countdown timer provides the window of time in which you must place the order to receive your delivery by the date shown. The delivery day may become unavailable within that timeframe due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date is in your order confirmation email.
Refer to Guaranteed Delivery Terms and Conditions for more details.
Recommended Help Topics
- Place an Order with Guaranteed Delivery
- Late Deliveries
- Estimated Delivery Windows
- How Long Does Amazon Delivery Take?
- Crezia Pro Delivery Benefits - Eligible Items and Addresses
Ships with other Items in the Cart
To reduce the number of boxes or deliveries to your address, items can be shipped alongside other items in your cart or they can be shipped with items from a recently placed order.
Items that show as "Ships in fewer boxes or deliveries" are often shipped with other items in your cart leading to fewer boxes or deliveries to your address and thus, reducing the packaging waste.
Items that show as "Ships with your recent order" are often shipped with other items in your recently placed orders reducing the number of deliveries to your address.
Items that show as "Ships with other items in the cart" are often shipped with other items in the cart at the time of purchase reducing both the number of boxes used and the deliveries to your address.
These labels on products indicate that the product is typically delivered with at least one other item recently ordered or in your cart, reducing the number of boxes or deliveries to your address compared to items that cannot be delivered together.
Recommended Help Topics
- Crezia Certified Ships in Product Packaging
- Free Shipping by Crezia
- Extended Free Shipping by Crezia
- Crezia Pro Delivery Benefits - Eligible Items and Addresses
- About Shipping Restrictions
General Shipping Information
Deliveries
- Fulfilled by Crezia
- About Estimated Delivery Windows
- Deliveries from Crezia Logistics
- About Deliveries Shipped with Crezia
- Sign for an Order
- Crezia Map Tracking
- About Customs Regulations for Identity Documents
Fulfilled by Crezia
Items "Fulfilled by Crezia" (FBC) are offered by a third-party seller, but packed and shipped to you from an Crezia Fulfilment Center.
We handle packing and shipping for FBC items from third-party sellers. Our standard shipping rates and policies apply, including free shipping on eligible orders. We manage customer service and returns for these items. You can track your package and find shipping details in Your Orders.
When we ship your order, we indicate the carrier company, shipping date and estimated delivery date on the Your Account page. You can track your package in Your Orders.
Sometimes we will send you the exact product you ordered from the inventory of another seller when it is closer to you (with both sellers' consent, of course). When we do this, we'll notify you in your shipping confirmation email and you can view information about both sellers in your order Invoice, which you can find on Your Orders.
We also handle all customer service and product returns for "Fulfilled by Crezia" items.
Recommended Help Topics
Estimated Delivery Windows
Estimated Delivery Windows are two to four hour windows during which you may receive your order.
Your delivery progress tracker may include an Estimated Delivery Window. When available, it will also appear in Your Orders and notifications. It provides information about when you can expect deliveries. External factors, such as traffic, can affect delivery windows. They're not guaranteed and may be subject to change. Deliveries can arrive before or after estimated windows.
Recommended Help Topics
- Delivery Guarantees
- How Long Does Crezia Delivery Take?
- Determine Shipping Rates & Times
- Availability Estimate Definitions
- Tracking your package
About Deliveries Shipped with Crezia
Crezia Logistics is Crezia's delivery service. Orders shipped by Crezia Logistics will show as shipped with Crezia.
Tip: On-Road Incident Emergency Hotline Safety is Crezia's top priority. While most deliveries make it to customers without issue, we are ready to support you in the event of an emergency involving Crezia Logistics and Crezia Flex delivery drivers. If you witness or experience a serious on-road incident involving a delivery driver, please
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Tracking Your Order
You can track your Crezia order in Your Orders. If you need more detailed help with tracking your package, please visit Track Your Package.
Estimated Delivery Windows
You can learn more about Estimated Delivery Windows here.
Delivery Information
If no one is at the address when delivery is attempted, we will leave the package in a secure location. If no secure location is available, or the delivery requires someone to be present, Crezia will send an e-mail to the e-mail address on file. We'll make three delivery attempts on consecutive days. If the third delivery attempt is unsuccessful your package will be returned to Crezia for a refund.
You may find that the tracking will sometimes show that a package has been delivered, but you haven't received it. In these instances, check to see if the package was left with a receptionist or neighbor. Deliveries can occur between 6:00 a.m. and 10:00 p.m. local time. To avoid disturbing you, our drivers will knock on the door, ring the doorbell, or directly contact you for delivery only between the hours of 8:00 am - 8:00 pm local time, unless your delivery is scheduled or requires a signature. For scheduled and signature deliveries, our drivers will place a call to the phone number you provided for your order, but will not attempt to deliver the package outside the time frame of 8:00 a.m. to 8:00 p.m. unless they are able to reach you. You can visit Find a Missing Package That Shows As Delivered for more information. If you checked these places, and you still can't locate your package, please contact us and we'll be happy to look into it for you.
Access Codes and Delivery Instructions
If the delivery address requires an access code, please provide this code prior to your item shipping via Manage Address Book. Locate the address you want to update and click "Edit" then provide the access code in the field "Security Access Code." This information will be saved and applied to any future orders you place.
If you've already placed your order you can update your access code, request cancellation, or add delivery instructions for that individual order through Your Orders.
Delivery Instructions entered on your Crezia account are only visible to Crezia Drivers. If your package is being delivered a different carrier, please contact them for assistance. See Carrier Contact Information for contact information.
- Use UPS MyChoice to communicate delivery preferences to UPS drivers.
- Use FedEx Delivery Manager to communicate delivery preferences to FedEx drivers.
- Contact your local Post Office to communicate delivery preferences to USPS.
Weekend Delivery Preference
When adding a new address, you can choose whether or not you want to receive deliveries on weekends under the "Optional Delivery Preference" menu. You can update this preference via Manage Address Book.
Notifications
If you sign up for Shipment Updates via Text, you'll also receive updates on your phone or other mobile device.
Customer Service
Crezia Customer Service handles all inquiries for deliveries shipped with Crezia.
You can contact us if you need to reschedule a delivery or with any other questions you may have.
About Deliveries Shipped with Crezia
Crezia Logistics is Crezia's delivery service. Orders shipped by Crezia Logistics will show as shipped with Crezia.
Tip: On-Road Incident Emergency Hotline Safety is Crezia's top priority. While most deliveries make it to customers without issue, we are ready to support you in the event of an emergency involving Crezia Logistics and Crezia Flex delivery drivers. If you witness or experience a serious on-road incident involving a delivery driver, please
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Tracking Your Order
You can track your Crezia order in Your Orders. If you need more detailed help with tracking your package, please visit Track Your Package.
Estimated Delivery Windows
You can learn more about Estimated Delivery Windows here.
Delivery Information
If no one is at the address when delivery is attempted, we will leave the package in a secure location. If no secure location is available, or the delivery requires someone to be present, Crezia will send an e-mail to the e-mail address on file. We'll make three delivery attempts on consecutive days. If the third delivery attempt is unsuccessful your package will be returned to Crezia for a refund.
You may find that the tracking will sometimes show that a package has been delivered, but you haven't received it. In these instances, check to see if the package was left with a receptionist or neighbor. Deliveries can occur between 6:00 a.m. and 10:00 p.m. local time. To avoid disturbing you, our drivers will knock on the door, ring the doorbell, or directly contact you for delivery only between the hours of 8:00 am - 8:00 pm local time, unless your delivery is scheduled or requires a signature. For scheduled and signature deliveries, our drivers will place a call to the phone number you provided for your order, but will not attempt to deliver the package outside the time frame of 8:00 a.m. to 8:00 p.m. unless they are able to reach you. You can visit Find a Missing Package That Shows As Delivered for more information. If you checked these places, and you still can't locate your package, please contact us and we'll be happy to look into it for you.
Access Codes and Delivery Instructions
If the delivery address requires an access code, please provide this code prior to your item shipping via Manage Address Book. Locate the address you want to update and click "Edit" then provide the access code in the field "Security Access Code." This information will be saved and applied to any future orders you place.
If you've already placed your order you can update your access code, request cancellation, or add delivery instructions for that individual order through Your Orders.
Delivery Instructions entered on your Crezia account are only visible to Crezia Drivers. If your package is being delivered a different carrier, please contact them for assistance. See Carrier Contact Information for contact information.
- Use UPS MyChoice to communicate delivery preferences to UPS drivers.
- Use FedEx Delivery Manager to communicate delivery preferences to FedEx drivers.
- Contact your local Post Office to communicate delivery preferences to USPS.
Weekend Delivery Preference
When adding a new address, you can choose whether or not you want to receive deliveries on weekends under the "Optional Delivery Preference" menu. You can update this preference via Manage Address Book.
Notifications
If you sign up for Shipment Updates via Text, you'll also receive updates on your phone or other mobile device.
Customer Service
Crezia Customer Service handles all inquiries for deliveries shipped with Crezia.
You can contact us if you need to reschedule a delivery or with any other questions you may have.
Sign for an Order
Some items require an adult signature at delivery.
- If the order hasn't shipped:
- Go to Change Your Order Information.
- Select a different shipping address where someone can sign for your order.
- If the order already shipped:
- Contact the carrier.
- Arrange to collect the shipment.
Note: If you can't collect your order, you can refuse delivery and contact us.
Recommended Help Topics
- Change Your Order Information
- Add, Delete, and Manage Addresses
- Billing and Shipping Addresses
- Collect Your Package at an Crezia Counter
- Ship to a Pickup Location
Crezia Map Tracking
You can follow the progress of selected shipped packages in real time on a map.
We'll notify you if you can track your package. To access Crezia Map Tracking, select Track Package from Your Orders or your shipment confirmation email. On the day of delivery, you can see the map when the driver is getting close to you.
If you sign up for delivery alerts on our app, we'll inform you when the map is available to view.
Map tracking allows you to arrange to be at the property when your parcel is due for delivery, or to nominate a safe place for your delivery.
Sometimes, a driver may need to change their route. You'll continue to see the map, but won't see the number of stops. You can still expect your parcel that day.
You must be signed into your Creziausa.com account to view the map.
If we're delivering an order to a confidential address, such as a wish list or gift address, we'll disable map tracking to protect the privacy of the recipient.
Recommended Help Topics
- Tracking your package
- Tracking Doesn't Match Carrier's Website
- How Long Does Crezia Delivery Take?
- Missing Tracking Information
- Late Deliveries
About Customs Regulations for Identity Documents
When you place an order for a product from Creziausa.com, Identity Documents (ID information) may be required for customs clearance.
Customs regulations in certain countries require you to provide ID for customs clearance. Crezia safely & securely stores the ID information in order to transmit the information to the carrier and Customs officials. This process allows your packages to clear Customs without additional delay.
When you provide your ID information for an address, the ID information links to that delivery address. We use the information provided for that shipment as well as future shipments to that address. The name on the shipping address must match the name on the provided ID information. If you're shipping to someone other than yourself, add the ID information of the recipient. To edit the ID information linked to a delivery address, go to Your Addresses.
To delete the ID information from your Crezia account, go to Manage saved IDs. We immediately remove the ID information from your saved IDs page and all addresses in your address book. Permanent deletion from the Crezia database can take up to 30 days. If you don't use the ID information over a 90-day period, we automatically delete the ID from Your Account and Crezia systems.
Errors or missing information may cause delays beyond the original delivery date. The carrier may contact you for further information to complete those orders.
Note:
- Customs offices in some countries and regions require the importer of record (IOR) to provide a particular form of identification (ID) before releasing a shipment. You may be required to provide an ID number (such as national ID), photograph of ID, or other document.
- Countries, regions, and jurisdictions that can require an ID number include: Argentina, Aruba, The Bahamas, Bahrain, Bangladesh, Bermuda, Bolivia, Brazil, Bulgaria, Cayman Islands, Chile, China, Costa Rica, Croatia, Curaçao, Cyprus, Czech Republic, Dominican Republic, Ecuador, Egypt, El Salvador, Guatemala, India, Indonesia, Israel, Italy, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Latvia, Lithuania, Mexico, Nigeria, Norway, Oman, Panama, Peru, Portugal, Qatar, Romania, Russian Federation, Saudi Arabia, South Africa, Slovakia, Slovenia, South Korea, Spain, Sweden, Taiwan, Trinidad and Tobago, Turkey, United Arab Emirates, Uruguay.
- We collect this information for some countries. However, it may happen that these countries' Customs office may need additional information and you might be required to provide that data directly to the delivery carrier.
- Taiwan: Effective January 16th, 2020, Taiwan customs requires real name authentication for individuals importing courier express shipments. To facilitate customs clearance, the recipient must register directly via the Taiwan Customs EZ WAY app on a mobile device to complete the real name authentication process. Shipments without real name authentication and verification may not be accepted for import clearance. For additional detail regarding the import clearance process, you can visit the Taiwan Customs information website at https://web.customs.gov.tw/en/singlehtml/1865?cntId=0d6a8a091ace45ddbf17d5b70e25534c.
- South Korea: When importing products into Korea, a Personal Customs Clearance Code (PCCC), provided by the Korea Customs Service is required for the declaration of personal items. You can create or update your PCCC on the Korea Customs Service site or obtain further information at https://www.customs.go.kr/.Note: when ordering on Creziausa.com, Korean customers can use their Korean or non-Korean name. When using their Korean name, this name must be an identical match to the name used in their PCCC application (capitalization sensitive). If customers use their non-Korean name to order products on Creziausa.com for shipping into Korea, the last 4 digits of the phone number in the Customs entry must match the last 4 digits of the phone number provided in their PCCC registration.
- Argentina: Customers in Argentina must have their CUIL (Código Único de Identificación Laboral) registered with a digital email address on the AFIP site. Without this, shipments cannot be cleared. For additional information, and to register your CUIL, you can visit: https://www.argentina.gob.ar/descarga-constancia-cuil
- The Bahamas: Customers in The Bahamas must register with the Click2Clear portal to clear shipments at Bahamas customs with a valid photo ID. Registration is a one-time process for all users and aids in the clearance process. In addition to the portal, customers need to fill out form C44 for couriers to clear the Crezia shipments on behalf of the customer. Couriers will contact customers (email/phone) to collect this form to expediate the Bahamas customs clearance process. For additional information, and to register yourself on the Click2Clear portal, you can visit: https://www.bahamascustoms.gov.bs/imports-and-exports/about-click2clear/info-for-individuals/.
- Cayman Islands: Customers in Cayman Islands must register on Cayman Customs Online System to facilitate clearing packages by Cayman customs. Customers need to enter a TIN number in this process and add DHL International (Cayman) LTD as your agent. For additional information, and to register on the portal, you can visit: https://online.gov.ky/cols/faces/pages/login.jsf.
- Thailand: Customers in Thailand must apply for permit through TISI NSW systems (website:https://www.tisi.go.th/website/nsw/n_nsw) or they can contact Thai Industrial Standards Institute T. 0-2430-6815 ext. 3001-3003 within government office hours. This permit is required for Toys, Electric Appliance, Safety equipment, and Vehicle spare parts. In addition, customers must obtain the LPI (license per invoice) to import medical devices. Link to request LPI is: https://logistics.fda.moph.go.th/import-health-products-for-personal-use/%20import-health-product-to-thailand-for-personal-use
Crezia Packaging
- Replace a Missing Packing Slip
Replace a Missing Packing Slip
If a packing slip is missing, you can print an invoice for your package.
- Go to Your Orders.
- In the drop-down menu, choose the appropriate date range.
- Scroll to find the order, and select View Invoice.
- Select Print button, or your browser's print button, to print the invoice.
Shipping Restrictions
- Shipping to Prisons
- More about Shipping Restrictions
Shipping to Prisons
Creziausa.com makes deliveries to prisons. However, we recommend that you contact the prison first to confirm that they accept deliveries and to ask about any special policies they have.
Because inmates can't sign for packages, they can only receive packages from US Mail. While Creziausa.com often sends packages through US Mail, we also use UPS and FedEx. There's no way for you to pick a specific shipper. To avoid delivery problems, consider having the package shipped to you and then shipping it to the prison using US Mail.
Recommended Help Topics
- Domestic Shipping Restrictions
- About Shipping Restrictions
- About Shipping to APO, FPO, and DPO Addresses
- Billing and Shipping Addresses
- Free Shipping by Crezia
Shipping Restrictions
Shipping Restrictions
- About Shipping Restrictions
- Shipping to US Territories and Protectorates
- About Shipping to APO, FPO & DPO Addresses
- Shipping to Addresses in Dulles VA Within the Zip Codes 20189 and 20521
- Seller Supported Countries
- About Shipping to U.S. Prisons
- About Shipping Perishable Items
About Shipping Restrictions
Certain restrictions prevent us from shipping certain products to all geographical locations. Restrictions for specific items may require the purchaser to provide additional information in order to ship the item.
You may not be able to ship to an address for the following reasons:
- The item exceeds dimensional shipping limits. The package must have a maximum length or width of 108 inches and maximum weight of 70 lbs.
- The item is ineligible for shipping because it's large or oddly shaped.
- The item is a restricted product. Products sold on Creziausa.com must comply with all laws and regulations and with Crezia policies.
- Certain hazmat items (including, but not limited to, lithium batteries) are restricted from shipping to your area.
- Some carriers can't deliver to certain address types.
- We're restricted from shipping to your location due to government import/export requirements, manufacturer restrictions, or warranty issues.
- The seller doesn't offer international shipping.
- The seller doesn't ship restricted items to your address
For details about the shipping eligibility for a specific product, see the detail page of the item.
When possible, product detail pages filter out offers that can't be shipped to your delivery address. If 1-Click has been set up, we determine your shipping location, using your default 1-Click delivery address when you're signed in to your account. Check that you have your intended address selected every time you shop with us.
Shipping to U.S. Territories and Protectorates
There are some considerations when shipping to U.S. territories and protectorates.
Guaranteed Accelerated Delivery may also be available for some items.
The following restrictions apply:
- For Standard Shipping, the package must have a length or width of 108 inches or less and weigh 70 lbs. or less.
- Large or oddly shaped items may not be eligible for shipping.
- Some hazmat items (including, but not limited to lithium batteries) are restricted from shipping to these areas.
At checkout, if you enter an address and the item isn't eligible for shipping to that address, an error message appears. Check the product detail page for eligibility.
Recommended Help Topics
- About Shipping to Alaska, Hawaii & Puerto Rico Addresses
- Domestic Shipping Restrictions
- About Shipping Restrictions
- Shipping Times to U.S. Territories and Freely Associated States
- Shipping Times to Alaska, Hawaii, and Puerto Rico
About Shipping to APO, FPO, and DPO Addresses
There are some special considerations when shipping to APO, FPO, and DPO addresses.
There are some special considerations when shipping to APO, FPO, and DPO addresses.
Most items can ship to APO, FPO, and DPO addresses, except:
- Cell phones and service
- Computers
- Standalone lithium batteries
- Lithium batteries packed separately with equipment (products that come with lithium batteries installed are permitted for shipping to APO and FPO addresses)
- Furniture
- Outdoor living items
- Prime Try Before You Buy items
- Hazardous materials
Some apparel, baby, camera and photo, electronics, health and personal care, housewares, jewelry, software, sports, and tools and hardware items cannot be shipped to APO, FPO, or DPO addresses. If you enter an address and the item isn't eligible to be shipped to that address, an error message will appear at checkout. Check the product detail page of the item for eligibility.
Set the City to APO, FPO, or DPO, set the State/Province/Region to AA, AE, or AP, and the Country/Region to United States
when shipping to an APO, FPO, or DPO address. Standard Shipping Deliveries may take up to 30-45 business days for these addresses. The USPS is the only carrier that can ship to these addresses.
Shipping to Addresses in Dulles VA Within the Zip Codes 20189 and 20521
There are some restrictions when shipping to addresses within the zip codes 20189 and 20521.
We can't ship the following items:
- Perishable or temperature-controlled items
- Liquids exceeding 16 oz. in a single parcel
- Weapons or items that resemble weapons
- Nail polish, perfume, or other flammable items
- Aerosols
For more information on shipping restrictions, go to https://fam.state.gov/FAM/14FAM/14FAM0720.html or contact DPM-Answerperson@state.gov.
Recommended Help Topics
Creziausa.com makes deliveries to prisons. However, we recommend that you contact the prison first to confirm that they accept deliveries and to ask about any special policies they have.
Because inmates can't sign for packages, they can only receive packages from US Mail. While Creziausa.com often sends packages through US Mail, we also use UPS and FedEx. There's no way for you to pick a specific shipper. To avoid delivery problems, consider having the package shipped to you and then shipping it to the prison using US Mail.
Recommended Help Topics
- Domestic Shipping Restrictions
- About Shipping Restrictions
- About Shipping to APO, FPO, and DPO Addresses
- Billing and Shipping Addresses
- Free Shipping by Crezia
Shipping Options
Shipping Options
- Order with Free Shipping by Crezia
- Release-Date Delivery
- Order with Release-Date Delivery
- Domestic Expedited Shipping Options
- Extended Free Shipping by Crezia
Free Shipping by Crezia
Orders shipping to an eligible destination with at least the stated minimum threshold of eligible items, qualify for Free Shipping by Crezia.
We offer free shipping on orders that meet the minimum threshold of eligible items. Look for "FREE Shipping" on product pages. Prime members get unlimited FREE Two-Day Shipping with no minimum spend. Free shipping takes 5-8 days after items are available. Check eligibility and note that some fees may still apply.
To place an order:
- Add at least the stated minimum threshold of eligible items to your Shopping Cart.
- Proceed to checkout.
- Enter a U.S.-eligible delivery address. Note that some items shipped to Alaska or Hawaii may not be eligible for FREE shipping.
- Select FREE Shipping.
If your order doesn't qualify for free shipping:
- Check eligibility. Some sellers that fulfill and ship their own inventory charge. To learn more about these fees, goto Seller Shipping Rates.
- A special product, order, or handling fee may still apply even if your order is over the stated minimum threshold of eligible items.
- Gift cards receive FREE One-Day shipping, but don't apply to the stated minimum threshold of eligible items.
For information about international free shipping to eligible addresses, visit International Free Shipping.
Recommended Help Topics
Release-Date Delivery
Release-Date Delivery is available for eligible pre-order items. We deliver on the release date to Zip Codes within the continental United States.
To receive pre-order items on the release date, select eligible items. Then, select Release-Date Delivery at checkout.
Shipping charges for Release-Date Delivery vary by item. We display shipping charges on the order confirmation page. For Crezia Pro members, Release-Date Delivery is free when you select Two-Day Shipping.
Tracking information isn't always available from carriers online for Release-Date Delivery. To see available tracking details and the estimated delivery date for your order, go to Track Your Package.
Although a signature isn't required for most Release-Date Delivery items, we can't guarantee the carrier will leave a package unattended.
Recommended Help Topics
Order with Release-Date Delivery
When you place a pre-order for an item offering Release-Date Delivery, we'll deliver your order before the release day, so that it arrives on the release date.
- Place an eligible item in your shopping cart and select Proceed to checkout.
- Select an eligible shipping address when prompted. For more information, see Release-Date Delivery.
- Select Release-Date Delivery.
Recommended Help Topics
- Release-Date Delivery
- About the Pre-Order Price Guarantee
- Crezia Pro Delivery Benefits - Eligible Items and Addresses
- Crezia Pro Delivery Benefits
- Place an Order with Guaranteed Delivery
Extended Free Shipping by Crezia
FREE Shipping on any eligible order placed within 24 hours of your qualifying order.
After placing a qualifying order with eligible items shipped by Crezia, you can enjoy free shipping on any eligible order within the next 24 hours, without a minimum purchase. Remember, only items shipped by Crezia qualify, and orders must be sent to the same address as your initial order. Some restrictions may apply.
Once you place a qualifying order, you can use Extended Free Shipping for the next 24 hours without an order minimum. To use Extended Free Shipping, add eligible items to your cart and select FREE Shipping during checkout.
Canceling items, combining orders, or changing your shipping address, speed, or preference might affect your free shipping eligibility.
Restrictions
- Only items shipped by Crezia are eligible.
- Orders must be shipped to the same address as your first order.
- For special products or orders, an additional handling fee may still apply.
- Geographic shipping restrictions may apply. Some items shipped to Alaska, Hawaii, and Puerto Rico may not be eligible.
For information about international free shipping to eligible addresses, visit International Free Shipping.
Shipping with Crezia Pro
- Guaranteed Delivery Terms and Conditions
Guaranteed Delivery Terms and Conditions
If we provide a guaranteed delivery date on the checkout page, your shipping fees may be refunded if we miss our promised delivery date.
The following requirements must be met to qualify for a delivery guarantee refund:
- Shipping method selected is shipping option advertised on a product detail page.
- Order is shipping to eligible address.
- Order is placed before
order within
countdown listed on the checkout page. Theorder within
countdown timer provides the window of time in which you must place your order to receive your delivery by the date shown. That delivery date may become unavailable within that window of time due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date is included in your order confirmation email. Contact us with any concerns. - If you order contains items that aren't eligible for guaranteed delivery, shipping preference
Ship my items as they become available
is selected. - Your credit or debit card must be successfully charged before the deadline displayed on the checkout page.
- The guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster, or severe winter storm. Also, delivery scans might be inaccurate.
- An attempted delivery on or before the guaranteed delivery date meets our delivery guarantee.
- An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee
To inquire about a refund of the shipping fees you paid on this order, contact us and select An Order I Placed. Choose your order, then select Problem with an order > Shipping or delivery issues > Shipment is late.
General Shipping Policies
- Delivery Guarantees
Delivery Guarantees
We offer guaranteed delivery on certain delivery speeds and select products. When guaranteed delivery is available on an order, we'll state this on the checkout page, with the associated delivery date and cost.
If we provide a guaranteed delivery date and a delivery attempt isn't made by this date, we'll refund any shipping fees associated with that order.
The "order within" countdown timer provides the window of time in which you must place the order to receive your delivery by the date shown. The delivery day may become unavailable within that timeframe due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date is in your order confirmation email.
Refer to Guaranteed Delivery Terms and Conditions for more details.
Delivery Photos
- Crezia Photo on Delivery
Crezia Photo on Delivery
If your package is delivered by Crezia, we may take a Photo on Delivery.
Photo on Delivery shows you that your package is safe on arrival when a package is delivered. The photo shows the location of your package or where your item was delivered. Delivery photos may appear in Track your package in Your Orders.
If you want to view a delivery photo, sign into your Crezia account. We may use delivery photos to:
- Verify delivery location.
- Audit for quality purposes.
- Troubleshoot what happened to a package.
Recommended Help Topics
- Crezia Map Tracking
- Find a Missing Package that Shows as Delivered
- Tracking your package
- Late Deliveries
- Find a Missing Item from Your Order
Shipping Rates and Times
- Shipping Times to the Contiguous U.S.
- Shipping Rates and Times
Shipping Rates & Times
Determine Shipping Rates
- Determine Shipping Rates & Times
Determine Shipping Rates & Times
Shipping rates and times depend on the shipping speed and the weight/size of the items.
To determine the applicable shipping rate and time for items in your Cart:
- Select Proceed to checkout.
- Select or add your shipping address.
- Select a shipping speed and select Continue.
- Select a payment method and select Continue.
The total shipping & handling cost as well as the estimated date of delivery, is listed under Order Summary.
Global Shipping
- Global Shipping Times
- Global Shipping Rates
Global Shipping Times
The time to ship items from each product category depends on item availability and shipping option.
| Region | Standard Shipping (business days) | Priority Shipping (business days) |
|---|---|---|
| Asia | As fast as 20 days | As fast as 8 days |
| Australia | As fast as 14 days | As fast as 7 days |
| Canada | As fast as 13 days | As fast as 9 days |
| Carribean | As fast as 20 days | As fast as 14 days |
| Central America | As fast as 20 days | As fast as 8 days |
| Chile | As fast as 14 days | As fast as 10 days |
| China | As fast as 14 days | As fast as 7 days |
| Colombia | As fast as 8 days | As fast as 6 days |
| Europe | As fast as 15 days | As fast as 5 days |
| Hong Kong | As fast as 7 days | As fast as 4 days |
| Israel | As fast as 10 days | As fast as 6 days |
| Japan | As fast as 13 days | As fast as 6 days |
| Mexico | As fast as 7 days | As fast as 5 days |
| New Zealand | As fast as 10 days | As fast as 7 days |
| Northern Africa and the Middle East | As fast as 11 days | As fast as 7 days |
| Oceania | As fast as 30 days | As fast as 20 days |
| Republic of Korea | As fast as 9 days | As fast as 5 days |
| South America | As fast as 12 days | As fast as 8 days |
| Sub-Saharan Africa | As fast as 15 days | As fast as 10 days |
| United Kingdom | As fast as 10 days | As fast as 5 days |
Recommended Help Topics
- Crezia Global Store Shipping Rates and Times
- Global Shipping Rates
- Crezia Global Export Countries and Regions
- Crezia Global Store
- How Long Does Crezia Delivery Take?
Global Shipping Rates
The cost to ship items from each product category varies by item, shipment, and shipping option.
The total shipping cost is calculated by adding a base "Per Shipment" cost and various "Per Item" costs. The "Per Item" cost depends on the item, and is based on the quantity of items, the weight, or volume (referred to as the dimensional weight) of each package. The table below shows the base “Per Shipment” rate used as a minimum for shipping. Rates increase, or vary, from the base rate depending on the items in the cart.
| Region | Standard Shipping Per shipment | Expedited Shipping Per shipment | Priority Courier Shipping Per shipment |
|---|---|---|---|
| Asia | starting from $5.99 | starting from $10.99 | starting from $13.99 |
| Australia | starting from $4.99 | n/a | starting from $14.99 |
| Canada | starting from $6.99 | n/a | starting from $13.99 |
| Carribean | starting from $6.99 | starting from $13.99 | starting from $39.99 |
| Central America | starting from $9.99 | starting from $10.99 | starting from $18.99 |
| Chile | starting from $12.99 | n/a | starting from $22.99 |
| China | starting from $8.99 | n/a | starting from $12.99 |
| Colombia | starting from $8.99 | n/a | starting from $13.99 |
| Europe | starting from $9.99 | starting from $9.99 | starting from $11.99 |
| Hong Kong | starting from $4.99 | n/a | starting from $24.99 |
| Israel | starting from $10.99 | n/a | starting from $17.99 |
| Japan | starting from $2.99 | starting from $8.99 | starting from $18.99 |
| Mexico | starting from $6.99 | n/a | starting from $16.99 |
| New Zealand | starting from $6.99 | n/a | starting from $14.99 |
| Northern Africa and the Middle East | starting from $4.99 | starting from $18.99 | starting from $39.99 |
| Oceania | starting from $9.99 | n/a | starting from $20.99 |
| Republic of Korea | n/a | starting from $6.99 | starting from $10.99 |
| South America | starting from $10.99 | starting from $12.99 | starting from $15.99 |
| Sub-Saharan Africa | starting from $9.99 | starting from $14.99 | starting from $22.99 |
| United Kingdom | starting from $5.99 | n/a | starting from $9.99 |
Recommended Help Topics
- Crezia Global Store Shipping Rates and Times
- Global Shipping Times
- Seller Shipping Rates
- About Customs, Duties & Taxes
- About Import Fees Deposit
Shipping Rates & Times
Determine Shipping Rates
- Determine Shipping Rates & Times
Global Shipping
- Global Shipping Times
- Global Shipping Rates
Determine Shipping Rates & Times
Shipping rates and times depend on the shipping speed and the weight/size of the items.
To find out shipping rates and delivery times for your order, go through the checkout process. After selecting your shipping address and payment method, you'll see the total shipping cost and delivery window under the Order Summary section.
To determine the applicable shipping rate and time for items in your Cart:
- Select Proceed to checkout.
- Select or add your shipping address.
- Select a shipping speed and select Continue.
- Select a payment method and select Continue.
The total shipping & handling cost as well as the estimated date of delivery, is listed under Order Summary.
Global Shipping Times
The time to ship items from each product category depends on item availability and shipping option.
| Region | Standard Shipping (business days) | Priority Shipping (business days) |
|---|---|---|
| Asia | As fast as 20 days | As fast as 8 days |
| Australia | As fast as 14 days | As fast as 7 days |
| Canada | As fast as 13 days | As fast as 9 days |
| Carribean | As fast as 20 days | As fast as 14 days |
| Central America | As fast as 20 days | As fast as 8 days |
| Chile | As fast as 14 days | As fast as 10 days |
| China | As fast as 14 days | As fast as 7 days |
| Colombia | As fast as 8 days | As fast as 6 days |
| Europe | As fast as 15 days | As fast as 5 days |
| Hong Kong | As fast as 7 days | As fast as 4 days |
| Israel | As fast as 10 days | As fast as 6 days |
| Japan | As fast as 13 days | As fast as 6 days |
| Mexico | As fast as 7 days | As fast as 5 days |
| New Zealand | As fast as 10 days | As fast as 7 days |
| Northern Africa and the Middle East | As fast as 11 days | As fast as 7 days |
| Oceania | As fast as 30 days | As fast as 20 days |
| Republic of Korea | As fast as 9 days | As fast as 5 days |
| South America | As fast as 12 days | As fast as 8 days |
| Sub-Saharan Africa | As fast as 15 days | As fast as 10 days |
| United Kingdom | As fast as 10 days | As fast as 5 days |
Recommended Help Topics
Global Shipping Rates
The cost to ship items from each product category varies by item, shipment, and shipping option.
The total shipping cost is calculated by adding a base "Per Shipment" cost and various "Per Item" costs. The "Per Item" cost depends on the item, and is based on the quantity of items, the weight, or volume (referred to as the dimensional weight) of each package. The table below shows the base “Per Shipment” rate used as a minimum for shipping. Rates increase, or vary, from the base rate depending on the items in the cart.
| Region | Standard Shipping Per shipment | Expedited Shipping Per shipment | Priority Courier Shipping Per shipment |
|---|---|---|---|
| Asia | starting from $5.99 | starting from $10.99 | starting from $13.99 |
| Australia | starting from $4.99 | n/a | starting from $14.99 |
| Canada | starting from $6.99 | n/a | starting from $13.99 |
| Carribean | starting from $6.99 | starting from $13.99 | starting from $39.99 |
| Central America | starting from $9.99 | starting from $10.99 | starting from $18.99 |
| Chile | starting from $12.99 | n/a | starting from $22.99 |
| China | starting from $8.99 | n/a | starting from $12.99 |
| Colombia | starting from $8.99 | n/a | starting from $13.99 |
| Europe | starting from $9.99 | starting from $9.99 | starting from $11.99 |
| Hong Kong | starting from $4.99 | n/a | starting from $24.99 |
| Israel | starting from $10.99 | n/a | starting from $17.99 |
| Japan | starting from $2.99 | starting from $8.99 | starting from $18.99 |
| Mexico | starting from $6.99 | n/a | starting from $16.99 |
| New Zealand | starting from $6.99 | n/a | starting from $14.99 |
| Northern Africa and the Middle East | starting from $4.99 | starting from $18.99 | starting from $39.99 |
| Oceania | starting from $9.99 | n/a | starting from $20.99 |
| Republic of Korea | n/a | starting from $6.99 | starting from $10.99 |
| South America | starting from $10.99 | starting from $12.99 | starting from $15.99 |
| Sub-Saharan Africa | starting from $9.99 | starting from $14.99 | starting from $22.99 |
| United Kingdom | starting from $5.99 | n/a | starting from $9.99 |
Recommended Help Topics
- Crezia Global Store Shipping Rates and Times
- Global Shipping Times
- Seller Shipping Rates
- About Customs, Duties & Taxes
- About Import Fees Deposit
Special Shipping Options
- Large Items and Heavy-Bulky Services
- Collection Points
Large Items and Heavy-Bulky Services
About Large and Bulky Items
- Buying Large and Bulky Items
- Shipping Restrictions for Large Items
- Prepare for Your Service Appointment or Large Item Delivery
Buying Large and Bulky Items
When you buy a large item on Creziausa.com, you can customize your delivery experience by setting your delivery preferences and selecting a preferred delivery date.
Creziausa.com offers a number of large, heavy, and bulky items that are delivered by a specialized shipping and delivery handling network.
If your item qualifies as a large item and is eligible for our FREE Scheduled Delivery, you will see a label that says FREE Scheduled Delivery and available delivery dates on the product detail page. You can select a delivery date and time for your assembly or installation services and scheduled delivery at checkout. For more information about Scheduled Delivery, go to Scheduled Delivery.
If your item and delivery address are eligible, you see the option to add assembly or installation services to your cart when you add an item from the product detail page.
Note:
- Large items delivery and assembly services do not qualify for Pro FREE Two-Day Shipping. For a list of Prime eligible items, go to Crezia Pro Shipping Benefits - Eligible Items & Addresses.
- An adult signature is required for large items delivery depending on your delivery service options.
- Certain restrictions prevent us from shipping certain products to all geographical locations in the U.S. The locations include U.S. territories, protectorates, P.O. Boxes, Crezia Lockers, military installations (APO/FPO addresses), and diplomatic posts (DPO addresses). For more information, see Shipping Restrictions for Large Items.
Shipping Restrictions for Large Items
Certain restrictions prevent us from shipping certain products to all geographical locations in the U.S. The locations include U.S. territories, protectorates, P.O. Boxes, Crezia Lockers, military installations (APO/FPO addresses), and diplomatic posts (DPO addresses).
Limitations for specific items may require the purchaser to provide additional information in order to ship the item.
Hawaii, Alaska, U.S. Territories and Freely Associated States
Scheduled Delivery is not available for Hawaii, Alaska, U.S. Territories and Freely Associated States.
In addition, there are special eligibility considerations when shipping items to domestic areas outside of the 48 contiguous states including Alaska, Hawaii, and Puerto Rico. For more information, see About Shipping to Alaska, Hawaii & Puerto Rico Addresses and Shipping to U.S. Territories and Protectorates.
APO/FPO/DPO, military, and other government addresses
Scheduled Delivery is not available for APO/FPO addresses.
In addition, delivery to APO/FPO/DPO, military, and other government addresses may require additional delivery instructions. For more information, see About Shipping to APO, FPO & DPO Addresses.
Other limitations
- Large and bulky items cannot be shipped to P.O. Boxes.
- Crezia Hub locations are not eligible for large or heavy item shipping and delivery. Visit Crezia Hub Eligibility for general guidelines and requirements.
- Ultra-heavy items (weighing over 300 lbs.) and items that cannot fit through the door, such as safes and whirlpools, will be delivered curbside due to size or safety considerations.
Prepare for Your Service Appointment or Large Item Delivery
Before your large item delivery, installation or assembly service appointment with one of our professional service providers, there are a few things you can do to ensure a safe and positive experience.
Before placing your order
- Go to Your Addresses and make sure your address and phone number are up to date.
- Add or edit your address to include an access code or delivery instructions.
Before your delivery or service appointment
- Clear the path to the delivery or installation location of any obstacles, including rugs, furnishings, and personal items. Ensure that outside path for delivery is free of snow, ice, and any debris.
- If you purchased a large appliance, go to Buying Large Appliances on Creziausa.com for a list of additional delivery requirements by appliance.
- If a haul-away service was selected at the time of purchase, the carrier will remove and dispose of your old appliance. You must empty and unplug your old appliance before the carrier arrives.
On the day of your delivery or service appointment
- Confine all pets to a separate area.
- Lay down a floor covering in your room of choice to protect from scratches and damage to both your floors and your new appliance. Moving blankets, tarps, cardboard or even regular blankets are acceptable floor coverings.
- If you live in a multi-unit complex with an elevator, make sure to secure access to the elevator before the delivery.
During your delivery or service appointment
- Inspect the item for damage and order accuracy.
- If the item you received is damaged or wrong, notify the carrier or service provider immediately, refuse the delivery, and contact us.
Note:
- If your new item requires a gas valve connection, a functional gas shutoff valve behind the appliance is required.
- Depending on the delivery option you choose, an adult signature may be required for large items delivery.
- Large, heavy, and bulky items cannot be delivered to international locations, Alaska, Hawaii, or APO/FPO/DPO. For more information about shipping restrictions, go to Shipping Restrictions for Large Items
- Payment for all services, parts, and materials is handled through Creziausa.com. The carrier or service provider will not handle any form of payment.
- For information about all shipping methods we offer, go to Special Delivery Options for Large and Heavy Items.
California Mattress Haul Away: For new mattress products sold by Creziausa.com and shipped to customers in California, Crezia offers customers the option to have their corresponding used mattress products picked up for recovery, at no additional cost. The mattress is subject to inspection prior to removal for any contaminates which could lead to an extra charge or inability to remove mattress.
If you have purchased a mattress, futon mattress, or box spring from Creziausa.com with delivery to a California address, and you did not select or receive a pick-up of your used mattress product, please contact us to review your order.
Prepare for Your Service Appointment or Large Item Delivery
Before your large item delivery, installation or assembly service appointment with one of our professional service providers, there are a few things you can do to ensure a safe and positive experience.
Before placing your order
- Go to Your Addresses and make sure your address and phone number are up to date.
- Add or edit your address to include an access code or delivery instructions.
Before your delivery or service appointment
- Clear the path to the delivery or installation location of any obstacles, including rugs, furnishings, and personal items. Ensure that outside path for delivery is free of snow, ice, and any debris.
- If you purchased a large appliance, go to Buying Large Appliances on Creziausa.com for a list of additional delivery requirements by appliance.
- If a haul-away service was selected at the time of purchase, the carrier will remove and dispose of your old appliance. You must empty and unplug your old appliance before the carrier arrives.
On the day of your delivery or service appointment
- Confine all pets to a separate area.
- Lay down a floor covering in your room of choice to protect from scratches and damage to both your floors and your new appliance. Moving blankets, tarps, cardboard or even regular blankets are acceptable floor coverings.
- If you live in a multi-unit complex with an elevator, make sure to secure access to the elevator before the delivery.
During your delivery or service appointment
- Inspect the item for damage and order accuracy.
- If the item you received is damaged or wrong, notify the carrier or service provider immediately, refuse the delivery, and contact us.
Note:
- If your new item requires a gas valve connection, a functional gas shutoff valve behind the appliance is required.
- Depending on the delivery option you choose, an adult signature may be required for large items delivery.
- Large, heavy, and bulky items cannot be delivered to international locations, Alaska, Hawaii, or APO/FPO/DPO. For more information about shipping restrictions, go to Shipping Restrictions for Large Items
- Payment for all services, parts, and materials is handled through Creziausa.com. The carrier or service provider will not handle any form of payment.
- For information about all shipping methods we offer, go to Special Delivery Options for Large and Heavy Items.
California Mattress Haul Away: For new mattress products sold by Creziausa.com and shipped to customers in California, Crezia offers customers the option to have their corresponding used mattress products picked up for recovery, at no additional cost. The mattress is subject to inspection prior to removal for any contaminates which could lead to an extra charge or inability to remove mattress.
If you have purchased a mattress, futon mattress, or box spring from Creziausa.com with delivery to a California address, and you did not select or receive a pick-up of your used mattress product, please contact us to review your order.
Large Items Delivery
- Special Delivery Options for Large and Bulky Items
- Change Your Scheduled Delivery Date and Time
- Buy Online, Pick Up in Store
- Ship Your Large Item to a Local Store for Assembly or Installation
- More about Large Items Delivery
Special Delivery Options for Large and Bulky Items
When you place an order for an item that is too large or too heavy to ship via our regular carriers, we'll provide special delivery options at checkout. Special delivery options availability is based on item and zip code eligibility.
All of our special delivery options allow you to choose a delivery date that is convenient to you during checkout. For more information about this feature, go to Scheduled Delivery. If you ordered from a third-party seller, other options may be available. See Ordering a Large Item from a Third-Party Seller.
If your item and delivery address are eligible, you'll be able to pick from a range of special delivery options during checkout. Additional fees may apply based on your selection.
Special delivery options for large and bulky items include:
Front Porch Delivery
The carrier will leave your package in a secure location next to your front door. You do not have to be present for the delivery.
Inside Entryway
The carrier will deliver your package inside your residence in the first secure location next to the front door. An adult must be present upon delivery.
Room of Choice
The carrier will deliver your package to a room within your residence. An adult must be present upon delivery.
Deluxe Delivery & Unpack
The carrier will deliver your package to your Room of Choice within your residence. The service includes unpacking of the item, removal of all packaging materials, as well as Instant Returns. Instant Returns lets you return your item for any reason and is free of charge. An adult must be present during the service appointment.
Deluxe Delivery & Assembly
The carrier will deliver your package to your room of choice within your residence and assemble your item. The service includes unpacking and assembly of the item, removal of all packaging materials, as well as Instant Returns. Instant Returns lets you return your item for any reason and is free of charge. An adult must be present during the service appointment.
California Mattress Haul Away: For new mattress products sold by Creziausa.com and shipped to customers in California, Crezia offers customers the option to have their corresponding used mattress products picked up for recovery, at no additional cost. The mattress is subject to inspection prior to removal for any contaminates which could lead to an extra charge or inability to remove mattress.
If you have purchased a mattress, futon mattress, or box spring from Creziausa.com with delivery to a California address, and you did not select or receive a pick-up of your used mattress product, please contact us to review your order.
Grill Assembly and Haul Away: Our service providers are not licensed to work with natural or propane gas and, as such, can't connect your grill to any gas source during the assembly of your new grill or removal or your old one.
Customers who purchase Grill Assembly or Haul Away services are responsible for turning off the fuel source before the service appointment and for connecting (or disconnecting) their grill from the fuel source.
Note:
- We do not install or remove built-in grills. If your current grill is wired directly into a wall (meaning there's no plug to disconnect), it must be disconnected before the delivery of your new grill. Please remove or empty the grease trap from your free-standing grill before your haul away appointment.
If you need assistance in either disconnecting your old grill or connecting your new one, Creziausa.com always recommends that you contact a local certified technician to do the work.
Note:
- Unless purchased separately or as part of our Deluxe Delivery and Assemblydelivery package, assembly is not included during delivery.
- If you purchased your item through a third-party seller on Creziausa.com, go to Ordering a Large Item from a Third-Party Seller for additional information.
Change Your Scheduled Delivery Date and Time
Some items require Scheduled Delivery due to size and weight. You may be able to update your Scheduled Delivery date and time on orders that have entered the shipping process by visiting Your Orders in Your Account.
To change the scheduled delivery date:
- Go to Your Orders and locate your order.
- Click Reschedule.
- From the calendar, select another date and time that work for you.
- Click Confirm.
If your item has not shipped, or if you didn't schedule your delivery date and time during the checkout process, you won't be able to change your Scheduled Delivery date in Your Orders. You must contact Crezia Customer Service to see what options are available.
Note:
- An adult signature is required for large items delivery depending on your delivery service options.
- Large & Bulky Items cannot be delivered to international locations, Alaska, Hawaii, or APO/FPO/DPO.
Buy Online, Pick Up in Store
If your order and delivery address are eligible for Store Pickup, the option to select this delivery method will be available during checkout.
To place an order using Store Pickup:
- Sign in to your Creziausa.com account.
- On the product detail page of the eligible item, switch from Delivery to Store pickup, and select the closest pickup point to your location.Note: The name of the seller, their address, and their distance from your default location will be displayed on the product detail page and during checkout. Make sure you review this information before you place your order.
- Add the eligible item to your Shopping Cart and proceed to checkout.
- Follow the on-screen instructions to place your order.
To pick up your order at the location you selected during checkout, the pick up person needs to present the order number as well as a government-issued photo ID.
You must collect your order within five calendar days. If you don't collect your package within this time, we'll cancel your order and give you a refund.
- You can't change your delivery to Store pickup after you've placed your order. For more information on how to cancel an item or order, see Cancel Items or Orders. If you do not see the option to cancel the order in Your Orders, go to Contact Third-Party Sellers.
- We'll send you an email and an in-app notification when your order is ready for pickup. Do not arrive before you receive this notification, as it may cause delays.
- For a list of participating retailers and their location, visit our Local Pickup & Delivery store.
Ship Your Item to a Local Service Provider for Assembly or Installation
If there are service providers in your area, you'll see assembly or installation options on the product detail page of the item you are purchasing.
Some items can be hard to assemble or install. Our network of professional service providers is background-checked, insured, and licensed (if applicable), and available to support your assembling and installation needs.
When you purchase an eligible item, we'll give you the option to have it shipped to a local service provider to have it professionally assembled or installed.
To purchase an item and have it shipped to a local service provider for assembly or installation:
- Select the Get Professional Installation option on the product detail page of the eligible item.
- Review the list of available service providers in your area, select Include service, and add the item to your cart.
- On the checkout page, select up to three preferred dates and times for your product assembly or installation.
- Follow the on-screen instructions to confirm your order information.
- Click Place your order.
We'll ship your item to the service provider you selected and you'll receive an email notification to confirm your appointment date and time.
On the day of your appointment, visit the service provider location to get your item assembled or installed. You'll need to present your Creziausa.com order number to the service provider upon arrival.
Note:
- An adult must be present during the installation or assembly appointment. For information on how to reschedule or cancel a service appointment, go to Reschedule Your Service Appointment or Cancel Your Service Appointment.
- We won't charge you for assembly or installation until the work is completed.
- If you notice a defect or quality issue with your item after the assembly or installation service was performed, contact us.
- For information about the in-home assembly and installation services we offer, go to Installation, Assembly, and Haul-Away Services.
Delivery Services
Large Items Delivery
- Buying Large and Bulky Items
- Special Delivery Options for Large and Bulky Items
- Scheduled Delivery
- Change Your Scheduled Delivery Date and Time
- Prepare for Your Service Appointment or Large Item Delivery
- Buy Online, Pick Up in Store
- Ship Your Large Item to a Local Store for Assembly or Installation
- Ordering a Large Item from a Third-Party Seller
- Shipping Restrictions for Large Items
Buying Large and Bulky Items
When you buy a large item on Creziausa.com, you can customize your delivery experience by setting your delivery preferences and selecting a preferred delivery date.
Creziausa.com offers a number of large, heavy, and bulky items that are delivered by a specialized shipping and delivery handling network.
If your item qualifies as a large item and is eligible for our FREE Scheduled Delivery, you will see a label that says FREE Scheduled Delivery and available delivery dates on the product detail page. You can select a delivery date and time for your assembly or installation services and scheduled delivery at checkout. For more information about Scheduled Delivery, go to Scheduled Delivery.
If your item and delivery address are eligible, you see the option to add assembly or installation services to your cart when you add an item from the product detail page.
Note:
- Large items delivery and assembly services do not qualify for Pro FREE Two-Day Shipping. For a list of Prime eligible items, go to Crezia Pro Shipping Benefits - Eligible Items & Addresses.
- An adult signature is required for large items delivery depending on your delivery service options.
- Certain restrictions prevent us from shipping certain products to all geographical locations in the U.S. The locations include U.S. territories, protectorates, P.O. Boxes, Crezia Lockers, military installations (APO/FPO addresses), and diplomatic posts (DPO addresses). For more information, see Shipping Restrictions for Large Items.
Special Delivery Options for Large and Bulky Items
When you place an order for an item that is too large or too heavy to ship via our regular carriers, we'll provide special delivery options at checkout. Special delivery options availability is based on item and zip code eligibility.
All of our special delivery options allow you to choose a delivery date that is convenient to you during checkout. For more information about this feature, go to Scheduled Delivery. If you ordered from a third-party seller, other options may be available. See Ordering a Large Item from a Third-Party Seller.
If your item and delivery address are eligible, you'll be able to pick from a range of special delivery options during checkout. Additional fees may apply based on your selection.
Special delivery options for large and bulky items include:
Front Porch Delivery
The carrier will leave your package in a secure location next to your front door. You do not have to be present for the delivery.
Inside Entryway
The carrier will deliver your package inside your residence in the first secure location next to the front door. An adult must be present upon delivery.
Room of Choice
The carrier will deliver your package to a room within your residence. An adult must be present upon delivery.
Deluxe Delivery & Unpack
The carrier will deliver your package to your Room of Choice within your residence. The service includes unpacking of the item, removal of all packaging materials, as well as Instant Returns. Instant Returns lets you return your item for any reason and is free of charge. An adult must be present during the service appointment.
Deluxe Delivery & Assembly
The carrier will deliver your package to your room of choice within your residence and assemble your item. The service includes unpacking and assembly of the item, removal of all packaging materials, as well as Instant Returns. Instant Returns lets you return your item for any reason and is free of charge. An adult must be present during the service appointment.
Grill Assembly and Haul Away: Our service providers are not licensed to work with natural or propane gas and, as such, can't connect your grill to any gas source during the assembly of your new grill or removal or your old one.
Customers who purchase Grill Assembly or Haul Away services are responsible for turning off the fuel source before the service appointment and for connecting (or disconnecting) their grill from the fuel source.
Note:
- We do not install or remove built-in grills. If your current grill is wired directly into a wall (meaning there's no plug to disconnect), it must be disconnected before the delivery of your new grill. Please remove or empty the grease trap from your free-standing grill before your haul away appointment.
If you need assistance in either disconnecting your old grill or connecting your new one, Creziausa.com always recommends that you contact a local certified technician to do the work.
Note:
- Unless purchased separately or as part of our Deluxe Delivery and Assemblydelivery package, assembly is not included during delivery.
If you purchased your item through a third-party seller on Amazon.com, go to Ordering a Large Item from a Third-Party Seller for additional information.
Scheduled Delivery
If your order and delivery address are eligible for Scheduled Delivery for large items, the option to select this delivery method will be available during checkout.
To choose a delivery date and time when you place your order:
- Sign in to your Amazon.com account.
- Add the eligible item to your Shopping Cart and proceed to checkout.
- An available delivery date may be preselected:
- Using the calendar, select a date and time that works best for you and place your order.
- If you don't have the option to select a date for delivery, place your order using one of the other Special Delivery Options for Large and Heavy Items available at checkout.
Note:
- Make sure the email address and (if available) the phone number for the delivery address are up to date in Your Account. The carrier may contact you before your Scheduled Delivery date to confirm the appointment or ask for additional information.
- Depending on the delivery option you choose, an adult signature may be required for large items delivery.
- Large, heavy, and bulky items cannot be delivered to international locations, Alaska, Hawaii, or APO/FPO/DPO. For more information about shipping restrictions, go to Shipping Restrictions for Large Items.
- If you need to change your Scheduled Delivery date and time, go to Change Your Scheduled Delivery Date and Time. For information on how to cancel items or orders, see Cancel Items or Orders.
Change Your Scheduled Delivery Date and Time
Some items require Scheduled Delivery due to size and weight. You may be able to update your Scheduled Delivery date and time on orders that have entered the shipping process by visiting Your Orders in Your Account.
To change the scheduled delivery date:
- Go to Your Orders and locate your order.
- Click Reschedule.
- From the calendar, select another date and time that work for you.
- Click Confirm.
If your item has not shipped, or if you didn't schedule your delivery date and time during the checkout process, you won't be able to change your Scheduled Delivery date in Your Orders. You must contact Amazon Customer Service to see what options are available.
Note:
- An adult signature is required for large items delivery depending on your delivery service options.
- Large & Bulky Items cannot be delivered to international locations, Alaska, Hawaii, or APO/FPO/DPO.
Prepare for Your Service Appointment or Large Item Delivery
Before your large item delivery, installation or assembly service appointment with one of our professional service providers, there are a few things you can do to ensure a safe and positive experience.
Before placing your order
- Go to Your Addresses and make sure your address and phone number are up to date.
- Add or edit your address to include an access code or delivery instructions.
Before your delivery or service appointment
- Clear the path to the delivery or installation location of any obstacles, including rugs, furnishings, and personal items. Ensure that outside path for delivery is free of snow, ice, and any debris.
- If you purchased a large appliance, go to Buying Large Appliances on Amazon.com for a list of additional delivery requirements by appliance.
- If a haul-away service was selected at the time of purchase, the carrier will remove and dispose of your old appliance. You must empty and unplug your old appliance before the carrier arrives.
On the day of your delivery or service appointment
- Confine all pets to a separate area.
- Lay down a floor covering in your room of choice to protect from scratches and damage to both your floors and your new appliance. Moving blankets, tarps, cardboard or even regular blankets are acceptable floor coverings.
- If you live in a multi-unit complex with an elevator, make sure to secure access to the elevator before the delivery.
During your delivery or service appointment
- Inspect the item for damage and order accuracy.
- If the item you received is damaged or wrong, notify the carrier or service provider immediately, refuse the delivery, and contact us.
Note:
- If your new item requires a gas valve connection, a functional gas shutoff valve behind the appliance is required.
- Depending on the delivery option you choose, an adult signature may be required for large items delivery.
- Large, heavy, and bulky items cannot be delivered to international locations, Alaska, Hawaii, or APO/FPO/DPO. For more information about shipping restrictions, go to Shipping Restrictions for Large Items
- Payment for all services, parts, and materials is handled through Amazon.com. The carrier or service provider will not handle any form of payment.
- For information about all shipping methods we offer, go to Special Delivery Options for Large and Heavy Items.
California Mattress Haul Away: For new mattress products sold by Amazon.com and shipped to customers in California, Amazon offers customers the option to have their corresponding used mattress products picked up for recovery, at no additional cost. The mattress is subject to inspection prior to removal for any contaminates which could lead to an extra charge or inability to remove mattress.
If you have purchased a mattress, futon mattress, or box spring from Amazon.com with delivery to a California address, and you did not select or receive a pick-up of your used mattress product, please contact us to review your order.
Buy Online, Pick Up in Store
If your order and delivery address are eligible for Store Pickup, the option to select this delivery method will be available during checkout.
To place an order using Store Pickup:
- Sign in to your Amazon.com account.
- On the product detail page of the eligible item, switch from Delivery to Store pickup, and select the closest pickup point to your location.Note: The name of the seller, their address, and their distance from your default location will be displayed on the product detail page and during checkout. Make sure you review this information before you place your order.
- Add the eligible item to your Shopping Cart and proceed to checkout.
- Follow the on-screen instructions to place your order.
To pick up your order at the location you selected during checkout, the pick up person needs to present the order number as well as a government-issued photo ID.
You must collect your order within five calendar days. If you don't collect your package within this time, we'll cancel your order and give you a refund.
- You can't change your delivery to Store pickup after you've placed your order. For more information on how to cancel an item or order, see Cancel Items or Orders. If you do not see the option to cancel the order in Your Orders, go to Contact Third-Party Sellers.
- We'll send you an email and an in-app notification when your order is ready for pickup. Do not arrive before you receive this notification, as it may cause delays.
- For a list of participating retailers and their location, visit our Local Pickup & Delivery store.
Ship Your Item to a Local Service Provider for Assembly or Installation
If there are service providers in your area, you'll see assembly or installation options on the product detail page of the item you are purchasing.
Some items can be hard to assemble or install. Our network of professional service providers is background-checked, insured, and licensed (if applicable), and available to support your assembling and installation needs.
When you purchase an eligible item, we'll give you the option to have it shipped to a local service provider to have it professionally assembled or installed.
To purchase an item and have it shipped to a local service provider for assembly or installation:
- Select the Get Professional Installation option on the product detail page of the eligible item.
- Review the list of available service providers in your area, select Include service, and add the item to your cart.
- On the checkout page, select up to three preferred dates and times for your product assembly or installation.
- Follow the on-screen instructions to confirm your order information.
- Click Place your order.
We'll ship your item to the service provider you selected and you'll receive an email notification to confirm your appointment date and time.
On the day of your appointment, visit the service provider location to get your item assembled or installed. You'll need to present your Amazon.com order number to the service provider upon arrival.
Note:
- An adult must be present during the installation or assembly appointment. For information on how to reschedule or cancel a service appointment, go to Reschedule Your Service Appointment or Cancel Your Service Appointment.
- We won't charge you for assembly or installation until the work is completed.
- If you notice a defect or quality issue with your item after the assembly or installation service was performed, contact us.
- For information about the in-home assembly and installation services we offer, go to Installation, Assembly, and Haul-Away Services.
Ordering a Large Item from a Third-Party Seller
When you order a large item from a third-party seller on Amazon.com, diverse delivery options may be available at checkout. Different delivery methods may be offered by different sellers.
If items from the third-party seller aren't fulfilled by Amazon, the seller will fulfill your order. For more information about third-party sellers, go to Ordering from a Third-Party Seller.
For large items shipped and sold by a third-party seller, one of the following options may be available at checkout:
Arranged Delivery
The seller will contact you within two business days of you placing your order to arrange a specific date and time for your delivery. Make sure the email address and (if available) the phone number for the delivery address are up to date in Your Addresses.
Scheduled Delivery
You select your delivery date and time from the calendar at checkout. The carrier may contact you before your Scheduled Delivery date to confirm the appointment or ask for additional information. Make sure the email address and (if available) the phone number for the delivery address are up to date in Your Addresses.
For more information about this delivery method, go to Scheduled Delivery.
Note:
- If the seller offers none of the options above, contact the seller directly to request an update on the delivery of your item. For more information on how to contact the seller, go to Contact Third-Party Sellers.
- If you have a problem with an order placed with a third-party seller, you may be eligible to file a claim under the Amazon A-to-z Guarantee. For more information, go to A-to-z Guarantee.
- If the item you received is damaged or wrong, notify the carrier or service provider immediately, refuse the delivery, and contact us.
- The carrier will deliver your package to a secure location outside your residence or in a lobby space. An adult must be present upon delivery.
- For information about the other shipping methods we offer, go to Special Delivery Options for Large and Heavy Items.
Shipping Restrictions for Large Items
Certain restrictions prevent us from shipping certain products to all geographical locations in the U.S. The locations include U.S. territories, protectorates, P.O. Boxes, Amazon Lockers, military installations (APO/FPO addresses), and diplomatic posts (DPO addresses).
You'll be notified at checkout if we're unable to ship specific items to the address you've selected. If you have a question about the shipping eligibility for a specific product, see the product detail page for more information.
Limitations for specific items may require the purchaser to provide additional information in order to ship the item.
Hawaii, Alaska, U.S. Territories and Freely Associated States
Scheduled Delivery is not available for Hawaii, Alaska, U.S. Territories and Freely Associated States.
In addition, there are special eligibility considerations when shipping items to domestic areas outside of the 48 contiguous states including Alaska, Hawaii, and Puerto Rico. For more information, see About Shipping to Alaska, Hawaii & Puerto Rico Addresses and Shipping to U.S. Territories and Protectorates.
APO/FPO/DPO, military, and other government addresses
Scheduled Delivery is not available for APO/FPO addresses.
In addition, delivery to APO/FPO/DPO, military, and other government addresses may require additional delivery instructions. For more information, see About Shipping to APO, FPO & DPO Addresses.
Other limitations
- Large and bulky items cannot be shipped to P.O. Boxes.
- Amazon Hub locations are not eligible for large or heavy item shipping and delivery. Visit Amazon Hub Eligibility for general guidelines and requirements.
- Ultra-heavy items (weighing over 300 lbs.) and items that cannot fit through the door, such as safes and whirlpools, will be delivered curbside due to size or safety considerations.
Large Items Delivery
- Buying Large and Bulky Items
- Special Delivery Options for Large and Bulky Items
- Scheduled Delivery
- Change Your Scheduled Delivery Date and Time
- Prepare for Your Service Appointment or Large Item Delivery
- Buy Online, Pick Up in Store
- Ship Your Large Item to a Local Store for Assembly or Installation
- Ordering a Large Item from a Third-Party Seller
- Shipping Restrictions for Large Items
Buying Large Appliances on Amazon.com
When you purchase an eligible large appliance on Amazon.com, we'll handle everything from delivery to setup.
Large appliances include items like refrigerators, stoves, dishwashers, and washer and dryer units. To be eligible, items must be from one of our select brands and shipped and sold by Amazon.com.
If your purchase is eligible and the service was selected at checkout, our specialty carrier will deliver, uncrate, set up, connect, and test your new appliance upon delivery to make sure it works correctly.
Upon delivery, the carrier will:
- If applicable, relocate your old appliance to an accessible location within your residence.
- Connect your new appliance to existing home utilities per product-specific guidelines supplied by the manufacturer.
- Level items and verify that the product is in working condition.
- Install a manufacturer-provided anti-tip device to secure your item and prevent it from tipping.
Important: If you decline to have a manufacturer-provided anti-tip device installed on your item at the time of delivery, the carrier will not connect, install, or assemble the product. Instead, the carrier will deliver your item to a room within your residence.
Once everything is completed, all packaging materials will be removed.
The carrier will not:
- Remove their shoes, though caution and care will be exercised to protect your home and merchandise.
- Lift or hoist merchandise over banisters, or other obstructions, or through windows, to complete delivery.
- Use customer-supplied, existing, or used connectors, with the exception of venting.
- Reconnect relocated appliances to home utilities.
- Relocate used appliances to a different address.
- Perform carpentry, electrical, or plumbing work.
- Install appliance trim kits.
Haul-Away
Currently, only large appliances that are shipped and sold by Amazon.com are eligible. Click on these links for more detailed information on each qualifying appliance:
- Cooking Ranges (Electric)
- Cooking Ranges (Gas)
- Dishwashers
- Dryers (Electric)
- Dryers (Gas)
- Refrigerators and Freezers
- Washing Machines
If a haul-away service was selected at the time of purchase, the carrier will remove and dispose of your old appliance. Items that are picked up and hauled away cannot be returned once they leave the premise. Items that contain dangerous or hazardous materials are not eligible for Haul-Away. The carrier has the sole discretion to refuse pick up and haul away due to dangerous or hazardous cargo.
Note:
- An adult must be present upon delivery and throughout the entire delivery service.
- In the event proper utilities and shutoffs are not available at the time of delivery, a complete hook up will not be possible. Instead, the carrier will deliver your new appliance to a room within your residence.
- If your large appliance is not eligible for our Delivery & Hook Up or Delivery, Hook Up & Haul-Away services, place your order using one of the other Special Delivery Options for Large and Heavy Items available at checkout.
Special Delivery Options for Large and Bulky Items
When you place an order for an item that is too large or too heavy to ship via our regular carriers, we'll provide special delivery options at checkout. Special delivery options availability is based on item and zip code eligibility.
All of our special delivery options allow you to choose a delivery date that is convenient to you during checkout. For more information about this feature, go to Scheduled Delivery. If you ordered from a third-party seller, other options may be available. See Ordering a Large Item from a Third-Party Seller.
If your item and delivery address are eligible, you'll be able to pick from a range of special delivery options during checkout. Additional fees may apply based on your selection.
Special delivery options for large and bulky items include:
Front Porch Delivery
The carrier will leave your package in a secure location next to your front door. You do not have to be present for the delivery.
Inside Entryway
The carrier will deliver your package inside your residence in the first secure location next to the front door. An adult must be present upon delivery.
Room of Choice
The carrier will deliver your package to a room within your residence. An adult must be present upon delivery.
Deluxe Delivery & Unpack
The carrier will deliver your package to your Room of Choice within your residence. The service includes unpacking of the item, removal of all packaging materials, as well as Instant Returns. Instant Returns lets you return your item for any reason and is free of charge. An adult must be present during the service appointment.
Deluxe Delivery & Assembly
The carrier will deliver your package to your room of choice within your residence and assemble your item. The service includes unpacking and assembly of the item, removal of all packaging materials, as well as Instant Returns. Instant Returns lets you return your item for any reason and is free of charge. An adult must be present during the service appointment.
California Mattress Haul Away: For new mattress products sold by Amazon.com and shipped to customers in California, Amazon offers customers the option to have their corresponding used mattress products picked up for recovery, at no additional cost. The mattress is subject to inspection prior to removal for any contaminates which could lead to an extra charge or inability to remove mattress.
If you have purchased a mattress, futon mattress, or box spring from Amazon.com with delivery to a California address, and you did not select or receive a pick-up of your used mattress product, please contact us to review your order.
Grill Assembly and Haul Away: Our service providers are not licensed to work with natural or propane gas and, as such, can't connect your grill to any gas source during the assembly of your new grill or removal or your old one.
Customers who purchase Grill Assembly or Haul Away services are responsible for turning off the fuel source before the service appointment and for connecting (or disconnecting) their grill from the fuel source.
Note:
- We do not install or remove built-in grills. If your current grill is wired directly into a wall (meaning there's no plug to disconnect), it must be disconnected before the delivery of your new grill. Please remove or empty the grease trap from your free-standing grill before your haul away appointment.
If you need assistance in either disconnecting your old grill or connecting your new one, Amazon.comalways recommends that you contact a local certified technician to do the work.
Note:
- Unless purchased separately or as part of our Deluxe Delivery and Assemblydelivery package, assembly is not included during delivery.
- If you purchased your item through a third-party seller on Amazon.com, go to Ordering a Large Item from a Third-Party Seller for additional information.
Scheduled Delivery
If your order and delivery address are eligible for Scheduled Delivery for large items, the option to select this delivery method will be available during checkout.
To choose a delivery date and time when you place your order:
- Sign in to your Amazon.com account.
- Add the eligible item to your Shopping Cart and proceed to checkout.
- An available delivery date may be preselected:
- Using the calendar, select a date and time that works best for you and place your order.
- If you don't have the option to select a date for delivery, place your order using one of the other Special Delivery Options for Large and Heavy Items available at checkout.
Note:
- Make sure the email address and (if available) the phone number for the delivery address are up to date in Your Account. The carrier may contact you before your Scheduled Delivery date to confirm the appointment or ask for additional information.
- Depending on the delivery option you choose, an adult signature may be required for large items delivery.
- Large, heavy, and bulky items cannot be delivered to international locations, Alaska, Hawaii, or APO/FPO/DPO. For more information about shipping restrictions, go to Shipping Restrictions for Large Items.
- If you need to change your Scheduled Delivery date and time, go to Change Your Scheduled Delivery Date and Time. For information on how to cancel items or orders, see Cancel Items or Orders.
Change Your Scheduled Delivery Date and Time
Some items require Scheduled Delivery due to size and weight. You may be able to update your Scheduled Delivery date and time on orders that have entered the shipping process by visiting Your Orders in Your Account.
To change the scheduled delivery date:
- Go to Your Orders and locate your order.
- Click Reschedule.
- From the calendar, select another date and time that work for you.
- Click Confirm.
If your item has not shipped, or if you didn't schedule your delivery date and time during the checkout process, you won't be able to change your Scheduled Delivery date in Your Orders. You must contact Amazon Customer Service to see what options are available.
Note:
- An adult signature is required for large items delivery depending on your delivery service options.
- Large & Bulky Items cannot be delivered to international locations, Alaska, Hawaii, or APO/FPO/DPO.
Prepare for Your Service Appointment or Large Item Delivery
Before your large item delivery, installation or assembly service appointment with one of our professional service providers, there are a few things you can do to ensure a safe and positive experience.
Before placing your order
- Go to Your Addresses and make sure your address and phone number are up to date.
- Add or edit your address to include an access code or delivery instructions.
Before your delivery or service appointment
- Clear the path to the delivery or installation location of any obstacles, including rugs, furnishings, and personal items. Ensure that outside path for delivery is free of snow, ice, and any debris.
- If you purchased a large appliance, go to Buying Large Appliances on Amazon.com for a list of additional delivery requirements by appliance.
- If a haul-away service was selected at the time of purchase, the carrier will remove and dispose of your old appliance. You must empty and unplug your old appliance before the carrier arrives.
On the day of your delivery or service appointment
- Confine all pets to a separate area.
- Lay down a floor covering in your room of choice to protect from scratches and damage to both your floors and your new appliance. Moving blankets, tarps, cardboard or even regular blankets are acceptable floor coverings.
- If you live in a multi-unit complex with an elevator, make sure to secure access to the elevator before the delivery.
During your delivery or service appointment
- Inspect the item for damage and order accuracy.
- If the item you received is damaged or wrong, notify the carrier or service provider immediately, refuse the delivery, and contact us.
Note:
- If your new item requires a gas valve connection, a functional gas shutoff valve behind the appliance is required.
- Depending on the delivery option you choose, an adult signature may be required for large items delivery.
- Large, heavy, and bulky items cannot be delivered to international locations, Alaska, Hawaii, or APO/FPO/DPO. For more information about shipping restrictions, go to Shipping Restrictions for Large Items
- Payment for all services, parts, and materials is handled through Amazon.com. The carrier or service provider will not handle any form of payment.
- For information about all shipping methods we offer, go to Special Delivery Options for Large and Heavy Items.
California Mattress Haul Away: For new mattress products sold by Amazon.com and shipped to customers in California, Amazon offers customers the option to have their corresponding used mattress products picked up for recovery, at no additional cost. The mattress is subject to inspection prior to removal for any contaminates which could lead to an extra charge or inability to remove mattress.
If you have purchased a mattress, futon mattress, or box spring from Amazon.com with delivery to a California address, and you did not select or receive a pick-up of your used mattress product, please contact us to review your order.
Buy Online, Pick Up in Store
If your order and delivery address are eligible for Store Pickup, the option to select this delivery method will be available during checkout.
To place an order using Store Pickup:
- Sign in to your Amazon.com account.
- On the product detail page of the eligible item, switch from Delivery to Store pickup, and select the closest pickup point to your location.Note: The name of the seller, their address, and their distance from your default location will be displayed on the product detail page and during checkout. Make sure you review this information before you place your order.
- Add the eligible item to your Shopping Cart and proceed to checkout.
- Follow the on-screen instructions to place your order.
To pick up your order at the location you selected during checkout, the pick up person needs to present the order number as well as a government-issued photo ID.
You must collect your order within five calendar days. If you don't collect your package within this time, we'll cancel your order and give you a refund.
- You can't change your delivery to Store pickup after you've placed your order. For more information on how to cancel an item or order, see Cancel Items or Orders. If you do not see the option to cancel the order in Your Orders, go to Contact Third-Party Sellers.
- We'll send you an email and an in-app notification when your order is ready for pickup. Do not arrive before you receive this notification, as it may cause delays.
- For a list of participating retailers and their location, visit our Local Pickup & Delivery store.
Ship Your Item to a Local Service Provider for Assembly or Installation
If there are service providers in your area, you'll see assembly or installation options on the product detail page of the item you are purchasing.
Some items can be hard to assemble or install. Our network of professional service providers is background-checked, insured, and licensed (if applicable), and available to support your assembling and installation needs.
When you purchase an eligible item, we'll give you the option to have it shipped to a local service provider to have it professionally assembled or installed.
To purchase an item and have it shipped to a local service provider for assembly or installation:
- Select the Get Professional Installation option on the product detail page of the eligible item.
- Review the list of available service providers in your area, select Include service, and add the item to your cart.
- On the checkout page, select up to three preferred dates and times for your product assembly or installation.
- Follow the on-screen instructions to confirm your order information.
- Click Place your order.
We'll ship your item to the service provider you selected and you'll receive an email notification to confirm your appointment date and time.
On the day of your appointment, visit the service provider location to get your item assembled or installed. You'll need to present your Amazon.com order number to the service provider upon arrival.
Note:
- An adult must be present during the installation or assembly appointment. For information on how to reschedule or cancel a service appointment, go to Reschedule Your Service Appointment or Cancel Your Service Appointment.
- We won't charge you for assembly or installation until the work is completed.
- If you notice a defect or quality issue with your item after the assembly or installation service was performed, contact us.
- For information about the in-home assembly and installation services we offer, go to Installation, Assembly, and Haul-Away Services.
Ordering a Large Item from a Third-Party Seller
When you order a large item from a third-party seller on Amazon.com, diverse delivery options may be available at checkout. Different delivery methods may be offered by different sellers.
If items from the third-party seller aren't fulfilled by Amazon, the seller will fulfill your order. For more information about third-party sellers, go to Ordering from a Third-Party Seller.
For large items shipped and sold by a third-party seller, one of the following options may be available at checkout:
Arranged Delivery
The seller will contact you within two business days of you placing your order to arrange a specific date and time for your delivery. Make sure the email address and (if available) the phone number for the delivery address are up to date in Your Addresses.
Scheduled Delivery
You select your delivery date and time from the calendar at checkout. The carrier may contact you before your Scheduled Delivery date to confirm the appointment or ask for additional information. Make sure the email address and (if available) the phone number for the delivery address are up to date in Your Addresses.
For more information about this delivery method, go to Scheduled Delivery.
Note:
- If the seller offers none of the options above, contact the seller directly to request an update on the delivery of your item. For more information on how to contact the seller, go to Contact Third-Party Sellers.
- If you have a problem with an order placed with a third-party seller, you may be eligible to file a claim under the Amazon A-to-z Guarantee. For more information, go to A-to-z Guarantee.
- If the item you received is damaged or wrong, notify the carrier or service provider immediately, refuse the delivery, and contact us.
- The carrier will deliver your package to a secure location outside your residence or in a lobby space. An adult must be present upon delivery.
- For information about the other shipping methods we offer, go to Special Delivery Options for Large and Heavy Items.
Shipping Restrictions for Large Items
Certain restrictions prevent us from shipping certain products to all geographical locations in the U.S. The locations include U.S. territories, protectorates, P.O. Boxes, Amazon Lockers, military installations (APO/FPO addresses), and diplomatic posts (DPO addresses).
You'll be notified at checkout if we're unable to ship specific items to the address you've selected. If you have a question about the shipping eligibility for a specific product, see the product detail page for more information.
Limitations for specific items may require the purchaser to provide additional information in order to ship the item.
Hawaii, Alaska, U.S. Territories and Freely Associated States
Scheduled Delivery is not available for Hawaii, Alaska, U.S. Territories and Freely Associated States.
In addition, there are special eligibility considerations when shipping items to domestic areas outside of the 48 contiguous states including Alaska, Hawaii, and Puerto Rico. For more information, see About Shipping to Alaska, Hawaii & Puerto Rico Addresses and Shipping to U.S. Territories and Protectorates.
APO/FPO/DPO, military, and other government addresses
Scheduled Delivery is not available for APO/FPO addresses.
In addition, delivery to APO/FPO/DPO, military, and other government addresses may require additional delivery instructions. For more information, see About Shipping to APO, FPO & DPO Addresses.
Other limitations
- Large and bulky items cannot be shipped to P.O. Boxes.
- Amazon Hub locations are not eligible for large or heavy item shipping and delivery. Visit Amazon Hub Eligibility for general guidelines and requirements.
- Ultra-heavy items (weighing over 300 lbs.) and items that cannot fit through the door, such as safes and whirlpools, will be delivered curbside due to size or safety considerations.
Large Appliances
- Buying Large Appliances on Amazon.com
- Cooking Ranges (Electric)
- Cooking Ranges (Gas)
- Dishwashers
- Dryers (Electric)
- Dryers (Gas)
- Refrigerators and Freezers
- Washing Machines
Buying Large Appliances on Amazon.com
- Cooking Ranges (Electric)
- Cooking Ranges (Gas)
- Dishwashers
- Dryers (Electric)
- Dryers (Gas)
- Refrigerators and Freezers
- Washing Machines
Buying an Electric Cooking Range on Amazon.com
When you purchase an eligible electric cooking range on Amazon.com, we'll handle everything from delivery to setup.
Eligible appliances are shipped and sold by Amazon.com. To buy an electric cooking range:
- Go to one of our select brand storefronts or use the main search bar and filters to search by brand and seller.
- Select from the list of available appliances.
- Select Add to Cart and Proceed to Checkout.
- On the Shipping & Payment page, select your preferred delivery method and preferred delivery date and time.If you select FREE, Room of Choice, the carrier will deliver your new appliance to a room within your residence. The carrier will not connect, install, or assemble the product.
- Select Continue and then follow the on-screen instructions to place your order.
If your appliance is not eligible, visit our Special Delivery Options for Large and Heavy Items for other delivery options.
Before we deliver and connect your eligible electric cooking range
- Check the Product Information and Technical Details sections on the product detail page to ensure that your new appliance will fit its intended space.
- Measure any doorways, hallways, and stairways in the delivery path to be sure they are wide enough to accommodate your new appliance.
- Clear the path to the installation location of any obstacles, including rugs, furnishings, and personal items. Ensure that outside path for delivery is free of snow, ice, and any debris.
- If you selected Hook Up during checkout, verify access to a 240 V grounded 50-amp electrical service/outlet within 3 feet of range location. Must be a 3-prong grounded electrical outlet.
On the day of the delivery
- Confine all pets to a separate area.
- Lay down a floor covering in your room of choice to protect from scratches and damage to both your floors and your new appliance. Moving blankets, tarps, cardboard or even regular blankets are acceptable floor coverings.
If you selected Hook Up during checkout, the carrier will:
- Check the 240-V electrical outlet.
- Connect the range to the electrical power source following local code using a new 240-V electrical cord in its original packaging and not visibly damaged.Note: Our driver will provide all the necessary parts for a safe and proper installation of all eligible large appliances. If you selected Hook Up or Hook Up & Haul-Away during checkout, you do not need to purchase this part separately.
- Install a manufacturer-provided anti-tip device to secure your item and prevent it from tipping.
Important: If you decline to have a manufacturer-provided anti-tip device installed on your item at the time of delivery, the carrier will not connect, install, or assemble the product. Instead, the carrier will deliver your item to a room within your residence.
Haul-Away
If a haul-away service was selected at the time of purchase, the carrier will remove and dispose of your old appliance. You must empty and unplug your old appliance before the carrier arrives. For more information on other restrictions and requirements, go to Buying Large Appliances on Amazon.com.
If your large appliance is not eligible for our Delivery & Hook Up or Delivery, Hook Up & Haul-Away services, place your order using one of the other Special Delivery Options for Large and Heavy Items available at checkout.
Buying a Gas Cooking Range on Amazon.com
When you purchase an eligible gas cooking range on Amazon.com, we'll deliver your new appliance to your room of choice.
Before we deliver your gas cooking range to your room of choice
- Check the Product Information and Technical Details sections on the product detail page to ensure that your new appliance will fit its intended space.
- Measure any doorways, hallways, and stairways in the delivery path to be sure they are wide enough to accommodate your new appliance.
- Clear the path to the installation location of any obstacles, including rugs, furnishings, and personal items. Ensure that outside path for delivery is free of snow, ice, and any debris.
On the day of the delivery
- Confine all pets to a separate area.
- Lay down a floor covering in your room of choice to protect from scratches and damage to both your floors and your new appliance. Moving blankets, tarps, cardboard or even regular blankets are acceptable floor coverings.
The carrier will deliver your new appliance to a room within your residence.
Haul-Away
If a haul-away service was selected at the time of purchase, the carrier will remove and dispose of your old appliance. You must empty and unplug your old appliance before the carrier arrives. For more information on other restrictions and requirements, go to Buying Large Appliances on Amazon.com.
Buying a Dishwasher on Amazon.com
When you purchase a dishwasher on Amazon.com, we'll deliver your new appliance to your room of choice.
Before we deliver your dishwasher to your room of choice
- Check the Product Information and Technical Details sections on the product detail page to ensure that your new appliance will fit its intended space.
- Measure any doorways, hallways, and stairways in the delivery path to be sure they are wide enough to accommodate your new appliance.
- Clear the path to the installation location of any obstacles, including rugs, furnishings, and personal items. Ensure that outside path for delivery is free of snow, ice, and any debris.
On the day of the delivery
- Confine all pets to a separate area.
- Lay down a floor covering in your room of choice to protect from scratches and damage to both your floors and your new appliance. Moving blankets, tarps, cardboard or even regular blankets are acceptable floor coverings.
The carrier will deliver your new appliance to a room within your residence.
Haul-Away
If a haul-away service was selected at the time of purchase, the carrier will remove and dispose of your old appliance. You must empty and unplug your old appliance before the carrier arrives. For more information on other restrictions and requirements, go to Buying Large Appliances on Amazon.com.
Buying an Electric Dryer on Amazon.com
When you purchase an eligible electric dryer on Amazon.com, we'll handle everything from delivery to setup.
Eligible appliances are shipped and sold by Amazon.com. To buy an eligible electric dryer:
- Go to one of our select brand storefronts or use the main search bar and filters to search by brand and seller.
- Select from the list of available appliances.
- Select Add to Cart and Proceed to Checkout.
- On the Shipping & Payment page, select your preferred delivery method and preferred delivery date and time.If you select FREE, Room of Choice, the carrier will deliver your new appliance to a room within your residence. The carrier will not connect, install, or assemble the product.
- Select Continue and then follow the on-screen instructions to place your order.
- If your appliance is not eligible, visit our Special Delivery Options for Large and Heavy Items for other delivery options.
Before we deliver and connect your eligible electric dryer
- Check the Product Information and Technical Details sections on the product detail page to ensure that your new appliance will fit its intended space.
- Measure any doorways, hallways, and stairways in the delivery path to be sure they are wide enough to accommodate your new appliance.
- Clear the path to the installation location of any obstacles, including rugs, furnishings, and personal items. Ensure that outside path for delivery is free of snow, ice, and any debris.
- If you selected Hook Up during checkout, verify access to a 240-V grounded 30-amp electrical service/outlet within 3 feet of dryer location. Must be a 3-prong grounded electrical outlet.
- Verify the dryer venting within the home is clean, clear, and vents outside to allow proper operation of the new dryer.
- Purchase the manufacturer's stack kit if you're purchasing a new dryer and washer set and you want to stack the items.
On the day of the delivery
- Confine all pets to a separate area.
- Lay down a floor covering in your room of choice to protect from scratches and damage to both your floors and your new appliance. Moving blankets, tarps, cardboard or even regular blankets are acceptable floor coverings.
If you selected Hook Up during checkout, the carrier will:
- Check the 240-V electrical outlet.
- Attach the dryer legs.
- Connect the dryer to the electrical power source following local code using a new 240-V electrical cord in its original packaging and not visibly damaged.Note: For convenience and safety, the carrier will provide a dryer connection kit that includes a flexible metal vent tube, metal elbow and 240-V electrical cord. Our driver will provide all the necessary parts for a safe and proper installation of all eligible large appliances. If you selected Hook Up or Hook Up & Haul-Away during checkout, you do not need to purchase this part separately.
- Provide you with any unused venting kit parts from the connection kit. (Unused venting parts cannot be refunded or resold.)
- Attach laundry pedestals, if the pedestal is listed for use with the new item by the manufacturer.
- Stack a new dryer and washer set from the same manufacturer, when requested, using the manufacturer's kit provided by you.
- Install a manufacturer-provided anti-tip device to secure your item and prevent it from tipping.
Important: If you decline to have a manufacturer-provided anti-tip device installed on your item at the time of delivery, the carrier will not connect, install, or assemble the product. Instead, the carrier will deliver your item to a room within your residence.
Haul-Away
If a haul-away service was selected at the time of purchase, the carrier will remove and dispose of your old appliance. You must empty and unplug your old appliance before the carrier arrives. For more information on other restrictions and requirements, go to Buying Large Appliances on Amazon.com.
If your large appliance is not eligible for our Delivery & Hook Up or Delivery, Hook Up & Haul-Away services, place your order using one of the other Special Delivery Options for Large and Heavy Items available at checkout.
Buying a Gas Dryer on Amazon.com
When you purchase an eligible gas dryer on Amazon.com, we'll deliver your new appliance to your room of choice.
At this time, installation services are not offered for gas appliances. This includes gas ranges, gas washers, and gas dryers. Please contact a licensed professional in your area to verify the proper requirements for service and installation.
Before we deliver your new gas dryer to your room of choice
- Check the Product Information and Technical Details sections on the product detail page to ensure that your new appliance will fit its intended space.
- Measure any doorways, hallways, and stairways in the delivery path to be sure they are wide enough to accommodate your new appliance.
- Clear the path to the installation location of any obstacles, including rugs, furnishings, and personal items. Ensure that outside path for delivery is free of snow, ice, and any debris.
On the day of the delivery
- Confine all pets to a separate area.
- Lay down a floor covering in your room of choice to protect from scratches and damage to both your floors and your new appliance. Moving blankets, tarps, cardboard or even regular blankets are acceptable floor coverings.
The carrier will deliver your new appliance to a room within your residence.
Haul-Away
If a haul-away service was selected at the time of purchase, the carrier will remove and dispose of your old appliance. You must empty and unplug your old appliance before the carrier arrives. For more information on other restrictions and requirements, go to Buying Large Appliances on Amazon.com.
Note: We do not install or remove built-in appliances. If your current appliance is wired directly into a wall (meaning there's no plug to disconnect), it must be disconnected before the delivery of your new appliance. Should you need assistance in either disconnecting your old appliance or connecting your new one, Amazon.com always recommends that you contact a local certified technician to do the work.
Buying a Refrigerator or Freezer on Amazon.com
When you purchase an eligible refrigerator or freezer on Amazon.com, we'll handle everything from delivery to setup.
To buy an eligible* electric refrigerator or freezer from Amazon.com:
- Go to one of our select brand storefronts or use the main search bar and filters to search by brand and seller.
- Select from the list of available appliances. Note that, to be eligible, your new appliance must be shipped and sold by Amazon.com.
- Select Add to Cart and Proceed to Checkout.
- On the Shipping & Payment page, select your preferred delivery method and preferred delivery date and time.If you select FREE, Room of Choice, the carrier will deliver your new appliance to a room within your residence. The carrier will not connect, install, or assemble the product.
- Select Continue and follow the on-screen instructions to place your order.
*At this time, only large appliances that are shipped and sold by Amazon.com are eligible. Go to Special Delivery Options for Large and Heavy Items for more information on other delivery options for your ineligible large appliances.
Before we deliver and connect your eligible refrigerator or freezer
- Check the Product Information and Technical Details sections on the product detail page to ensure that your new appliance will fit its intended space.
- Measure any doorways, hallways, and stairways in the delivery path to be sure they are wide enough to accommodate your new appliance.
- Clear the path to the installation location of any obstacles, including rugs, furnishings, and personal items. Ensure that outside path for delivery is free of snow, ice, and any debris.
- If you selected Hook Up during checkout, verify access to a 3-prong grounded electrical outlet.
- For icemaker/water dispenser models, verify there’s access to a water supply line and water shutoff valve on the same floor level in close proximity.
On the day of the delivery
- Confine all pets to a separate area.
- Lay down a floor covering in your room of choice to protect from scratches and damage to both your floors and your new appliance. Moving blankets, tarps, cardboard or even regular blankets are acceptable floor coverings.
If you selected Hook Up during checkout, the carrier will:
- Remove and reattach the handles and doors to complete delivery if needed.
- Provide a 5-foot water line to connect the home water supply to the refrigerator; the 5-foot connector line allows movement of the refrigerator from the wall and reduces the risk of deterioration in existing lines.Note: Our driver will provide all the necessary parts for a safe and proper installation of all eligible* large appliances. If you selected Hook Up or Hook Up & Haul-Away during checkout, you do not need to purchase this part separately.
- Install a manufacturer-provided anti-tip device to secure your item and prevent it from tipping.
Haul-Away
If a haul-away service was selected at the time of purchase, the carrier will remove and dispose of your old appliance. You must empty and unplug your old appliance before the carrier arrives. For more information on other restrictions and requirements, go to Buying Large Appliances on Amazon.com.
If your large appliance is not eligible for our Delivery & Hook Up or Delivery, Hook Up & Haul-Away services, place your order using one of the other Special Delivery Options for Large and Heavy Items available at checkout.
Buying a Washing Machine on Amazon.com
When you purchase an eligible washing machine on Amazon.com, we'll handle everything from delivery to setup.
Eligible appliances are shipped and sold by Amazon.com. To buy an eligible washing machine:
- Go to one of our select brand storefronts or use the main search bar and filters to search by brand and seller.
- Select from the list of available appliances.
- Select Add to Cart and Proceed to Checkout.
- On the Shipping & Payment page, select your preferred delivery method and preferred delivery date and time.If you select FREE, Room of Choice, the carrier will deliver your new appliance to a room within your residence. The carrier will not connect, install, or assemble the product.
- Select Continue and then follow the on-screen instructions to place your order.
If your appliance is not eligible, visit our Special Delivery Options for Large and Heavy Items for other delivery options.
Before we deliver and connect your eligible washing machine
- Check the Product Information and Technical Details sections on the product detail page to ensure that your new appliance will fit its intended space.
- Measure any doorways, hallways, and stairways in the delivery path to be sure they are wide enough to accommodate your new appliance.
- Clear the path to the installation location of any obstacles, including rugs, furnishings, and personal items. Ensure that outside path for delivery is free of snow, ice, and any debris.
- If you selected Hook Up during checkout, verify access to a 3-prong grounded electrical outlet.
- Verify that the hot and cold-water supply, with an accessible shutoff valve, are in close proximity to the location you selected for your new appliance.
- Confirm that the water valves are corrosion-free. Existing hoses cannot be reused due to leakage risk.
- Verify that all standpipes are at least 34 inches tall.
- Purchase the manufacturer's stack kit if you’re purchasing a new dryer and washer set and you want to stack the items.
- Drain your old appliance.
On the day of the delivery
- Confine all pets to a separate area.
- Lay down a floor covering in your room of choice to protect from scratches and damage to both your floors and your new appliance. Moving blankets, tarps, cardboard or even regular blankets are acceptable floor coverings.
If you selected Hook Up during checkout, the carrier will:
- Attach the washer legs.
- Connect the washer to the hot & cold-water supply using the manufacturer-provided water lines.Note: Our driver will provide all the necessary parts for a safe and proper installation of all eligible large appliances. If you selected Hook Up or Hook Up & Haul-Away during checkout, you do not need to purchase these parts separately.
- Attach laundry pedestals, if the pedestal is listed for use with the new item by the manufacturer.
- Ground the washer to a metal pipe or grounded receptacle.
- Connect the drain hose.
- Check for water leaks at the washer connections.
- Install a manufacturer-provided anti-tip device to secure your item and prevent it from tipping.
Important: If you decline to have a manufacturer-provided anti-tip device installed on your item at the time of delivery, the carrier will not connect, install, or assemble the product. Instead, the carrier will deliver your item to a room within your residence.
Haul-Away
If a haul-away service was selected at the time of purchase, the carrier will remove and dispose of your old appliance. You must empty and unplug your old appliance before the carrier arrives. For more information on other restrictions and requirements, go to Buying Large Appliances on Amazon.com.
If your large appliance is not eligible for our Delivery & Hook Up or Delivery, Hook Up & Haul-Away services, place your order using one of the other Special Delivery Options for Large and Heavy Items available at checkout.
Home Services & Service Provider Licensing
- Installation, Assembly, and Haul-Away Services
- Reschedule Your Service Appointment
- More about Home Services & Service Provider Licensing
Installation, Assembly, and Haul-Away Services
Amazon.com offers full in-home installation and assembly services for select items.
To place an order for installation or assembly service:
- Browse for an eligible item or service. Eligible items will show the Expert Installation option on the product detail page, along with the cost of the service. Select the Expert Installation option and add the item to your cart.
- On the Shipping & Payment page, select the delivery address.
- On the Appointment Preferences page, in the Shipments section, select your delivery option, preferred delivery day, and delivery time.
- On the same page, scroll down to the Services section, select a date, and time for your installation or assembly appointment.
- Review your order details.
- Click Place your order.
Haul-Away
Haul-Away is part of the delivery and installation service provided with the purchase of select items and services on Amazon.com. To find out if removal and haul away are included as part of the delivery of your large item, review the product or service detail page.
If a Haul-Away service is included or purchased, we'll haul away your old item when one of our specialty carriers delivers a product. Items that are picked up and hauled away cannot be returned once they leave the premise. Items that contain dangerous or hazardous materials are not eligible for Haul-Away. The carrier has the sole discretion to refuse pick up and haul away due to dangerous or hazardous cargo.
Note:
- An adult must be present during the installation or assembly appointment. For information on how to reschedule or cancel a service appointment, go to Reschedule Your Service Appointment or Cancel Your Service Appointment.
- The installation, assembly or haul away service will be performed at the address you selected for your delivery.
- We won't charge you for your service until the work is completed.
- We'll authorize your card at the time of purchase but will not be charged until your item enters the shipping process or the service has been provided. For more information, go to Authorizations.
Grill Assembly and Haul Away: Our service providers are not licensed to work with natural or propane gas and, as such, can't connect your grill to any gas source during the assembly of your new grill or removal or your old one.
Customers who purchase Grill Assembly or Haul Away services are responsible for turning off the fuel source before the service appointment and for connecting (or disconnecting) their grill from the fuel source.
Note:
- We do not install or remove built-in grills. If your current grill is wired directly into a wall (meaning there's no plug to disconnect), it must be disconnected before the delivery of your new grill.
- Please remove or empty the grease trap from your free-standing grill before your haul away appointment.
Should you need assistance in either disconnecting your old grill or connecting your new one, Amazon.comalways recommends that you contact a local certified technician to do the work.
Reschedule Your Service Appointment
You can reschedule your service appointment at any time up to 24 hours before the scheduled appointment.
To reschedule your service appointment:
- Go to Your Orders.
- Select the Reschedule Appointment link for the order you want to change.
- To edit orders shipped by Amazon, select Change next to the details you want to modify (shipping address, payment method, gift options, etc.).
- Select Reschedule Appointment.
- Follow the on-screen instructions to select another date and time. Select Request Reschedule to reschedule.
If you do not see the option to reschedule, contact us.
Note:
- An adult must be present at the time the service is provided.
- For information on how to cancel your service appointment, see Cancel Your Service Appointment.
Cancel Your Service Appointment
You can cancel your service appointment at any time up to 24 hours before the scheduled appointment.
To cancel your service appointment:
- Go to Your Orders.
- Select the Cancel Appointment link for the order you want to cancel.
- Follow the on-screen instructions to cancel your service appointment.
If you don't see the option to cancel your appointment or want to cancel your appointment within 24 hours of the scheduled appointment, contact us.
Note: We'll authorize your card at the time of purchase but will not be charged until your item enters the shipping process or the service has been provided. For more information, go to Authorizations.
Service Provider Licensing
Service Provider Licensing
All our service providers are required to possess the necessary skills and qualifications to complete your service order to your satisfaction. All our services providers are background-checked, insured, licensed and registered in compliance with all applicable laws, ordinances, and regulations.
Our services are performed by professional service providers and their technicians. All service providers and their technicians are required to hold the professional contractor licenses and registrations that are necessary for their trade where applicable. In addition, we run a comprehensive background check on all our providers. For more information about this process, see Background Checks for Service Providers.
License requirements vary depending on regulations specific to your location and the type of service you’re purchasing. Amazon's licensing verification process ensures that the technicians sent to your location are appropriately licensed in compliance with applicable State and local laws, ordinances, and regulations.
Note: In addition to license and registration requirements, some states and local jurisdictions require contractors to disclose additional information regarding your legal rights and remedies in relation to certain services. If you have any questions or concerns with the fulfillment of your services, contact us.
Background Checks for Service Providers
Unless otherwise specified, each Service is sold by Amazon.com and fulfilled by a subcontracted provider.
We run a comprehensive check on each provider and take into consideration the following:
- State and local business registration.
- Liens.
- Judgments.
- Bankruptcy status.
- National governmental restricted or prohibited dealings lists, including the Office of Foreign Asset Control (OFAC) Specially Designated Nationals and Blocked Persons List.
Large Appliances
- Buying Large Appliances on Amazon.com
- Cooking Ranges (Electric)
- Cooking Ranges (Gas)
- Dishwashers
- Dryers (Electric)
- Dryers (Gas)
- Refrigerators and Freezers
- Washing Machines
Buying an Electric Cooking Range on Amazon.com
When you purchase an eligible electric cooking range on Amazon.com, we'll handle everything from delivery to setup.
Eligible appliances are shipped and sold by Amazon.com. To buy an electric cooking range:
- Go to one of our select brand storefronts or use the main search bar and filters to search by brand and seller.
- Select from the list of available appliances.
- Select Add to Cart and Proceed to Checkout.
- On the Shipping & Payment page, select your preferred delivery method and preferred delivery date and time.
If you select FREE, Room of Choice, the carrier will deliver your new appliance to a room within your residence. The carrier will not connect, install, or assemble the product.
- Select Continue and then follow the on-screen instructions to place your order.
If your appliance is not eligible, visit our Special Delivery Options for Large and Heavy Items for other delivery options.
Before we deliver and connect your eligible electric cooking range
- Check the Product Information and Technical Details sections on the product detail page to ensure that your new appliance will fit its intended space.
- Measure any doorways, hallways, and stairways in the delivery path to be sure they are wide enough to accommodate your new appliance.
- Clear the path to the installation location of any obstacles, including rugs, furnishings, and personal items. Ensure that outside path for delivery is free of snow, ice, and any debris.
- If you selected Hook Up during checkout, verify access to a 240 V grounded 50-amp electrical service/outlet within 3 feet of range location. Must be a 3-prong grounded electrical outlet.
On the day of the delivery
- Confine all pets to a separate area.
- Lay down a floor covering in your room of choice to protect from scratches and damage to both your floors and your new appliance. Moving blankets, tarps, cardboard or even regular blankets are acceptable floor coverings.
If you selected Hook Up during checkout, the carrier will:
- Check the 240-V electrical outlet.
- Connect the range to the electrical power source following local code using a new 240-V electrical cord in its original packaging and not visibly damaged.
Note: Our driver will provide all the necessary parts for a safe and proper installation of all eligible large appliances. If you selected Hook Up or Hook Up & Haul-Away during checkout, you do not need to purchase this part separately.
- Install a manufacturer-provided anti-tip device to secure your item and prevent it from tipping.
Important: If you decline to have a manufacturer-provided anti-tip device installed on your item at the time of delivery, the carrier will not connect, install, or assemble the product. Instead, the carrier will deliver your item to a room within your residence.
Haul-Away
If a haul-away service was selected at the time of purchase, the carrier will remove and dispose of your old appliance. You must empty and unplug your old appliance before the carrier arrives. For more information on other restrictions and requirements, go to Buying Large Appliances on Amazon.com.
If your large appliance is not eligible for our Delivery & Hook Up or Delivery, Hook Up & Haul-Away services, place your order using one of the other Special Delivery Options for Large and Heavy Items available at checkout.
Note: We do not install or remove built-in appliances. If your current appliance is wired directly into a wall (meaning there's no plug to disconnect), it must be disconnected before the delivery of your new appliance. Should you need assistance in either disconnecting your old appliance or connecting your new one, Amazon.com always recommends that you contact a local certified technician to do the work.
Buying a Gas Cooking Range on Amazon.com
When you purchase an eligible gas cooking range on Amazon.com, we'll deliver your new appliance to your room of choice.
At this time, installation services are not offered for gas appliances. This includes gas ranges, gas washers, and gas dryers. Please contact a licensed professional in your area to verify the proper requirements for service and installation.
Before we deliver your gas cooking range to your room of choice
- Check the Product Information and Technical Details sections on the product detail page to ensure that your new appliance will fit its intended space.
- Measure any doorways, hallways, and stairways in the delivery path to be sure they are wide enough to accommodate your new appliance.
- Clear the path to the installation location of any obstacles, including rugs, furnishings, and personal items. Ensure that outside path for delivery is free of snow, ice, and any debris.
On the day of the delivery
- Confine all pets to a separate area.
- Lay down a floor covering in your room of choice to protect from scratches and damage to both your floors and your new appliance. Moving blankets, tarps, cardboard or even regular blankets are acceptable floor coverings.
The carrier will deliver your new appliance to a room within your residence.
Haul-Away
If a haul-away service was selected at the time of purchase, the carrier will remove and dispose of your old appliance. You must empty and unplug your old appliance before the carrier arrives. For more information on other restrictions and requirements, go to Buying Large Appliances on Amazon.com.
Note: We do not install or remove built-in appliances. If your current appliance is wired directly into a wall (meaning there's no plug to disconnect), it must be disconnected before the delivery of your new appliance. Should you need assistance in either disconnecting your old appliance or connecting your new one, Amazon.com always recommends that you contact a local certified technician to do the work.
Buying a Dishwasher on Amazon.com
When you purchase a dishwasher on Amazon.com, we'll deliver your new appliance to your room of choice.
At this time, installation services are not offered for dishwashers. Please contact a licensed professional in your area to verify the proper requirements for service and installation.
Before we deliver your dishwasher to your room of choice
- Check the Product Information and Technical Details sections on the product detail page to ensure that your new appliance will fit its intended space.
- Measure any doorways, hallways, and stairways in the delivery path to be sure they are wide enough to accommodate your new appliance.
- Clear the path to the installation location of any obstacles, including rugs, furnishings, and personal items. Ensure that outside path for delivery is free of snow, ice, and any debris.
On the day of the delivery
- Confine all pets to a separate area.
- Lay down a floor covering in your room of choice to protect from scratches and damage to both your floors and your new appliance. Moving blankets, tarps, cardboard or even regular blankets are acceptable floor coverings.
The carrier will deliver your new appliance to a room within your residence.
Haul-Away
If a haul-away service was selected at the time of purchase, the carrier will remove and dispose of your old appliance. You must empty and unplug your old appliance before the carrier arrives. For more information on other restrictions and requirements, go to Buying Large Appliances on Amazon.com.
Note: We do not install or remove built-in appliances. If your current appliance is wired directly into a wall (meaning there's no plug to disconnect), it must be disconnected before the delivery of your new appliance. Should you need assistance in either disconnecting your old appliance or connecting your new one, Amazon.com always recommends that you contact a local certified technician to do the work.
Buying an Electric Dryer on Amazon.com
When you purchase an eligible electric dryer on Amazon.com, we'll handle everything from delivery to setup.
Eligible appliances are shipped and sold by Amazon.com. To buy an eligible electric dryer:
- Go to one of our select brand storefronts or use the main search bar and filters to search by brand and seller.
- Select from the list of available appliances.
- Select Add to Cart and Proceed to Checkout.
- On the Shipping & Payment page, select your preferred delivery method and preferred delivery date and time.
If you select FREE, Room of Choice, the carrier will deliver your new appliance to a room within your residence. The carrier will not connect, install, or assemble the product.
- Select Continue and then follow the on-screen instructions to place your order.
- If your appliance is not eligible, visit our Special Delivery Options for Large and Heavy Items for other delivery options.
Before we deliver and connect your eligible electric dryer
- Check the Product Information and Technical Details sections on the product detail page to ensure that your new appliance will fit its intended space.
- Measure any doorways, hallways, and stairways in the delivery path to be sure they are wide enough to accommodate your new appliance.
- Clear the path to the installation location of any obstacles, including rugs, furnishings, and personal items. Ensure that outside path for delivery is free of snow, ice, and any debris.
- If you selected Hook Up during checkout, verify access to a 240-V grounded 30-amp electrical service/outlet within 3 feet of dryer location. Must be a 3-prong grounded electrical outlet.
- Verify the dryer venting within the home is clean, clear, and vents outside to allow proper operation of the new dryer.
- Purchase the manufacturer's stack kit if you're purchasing a new dryer and washer set and you want to stack the items.
On the day of the delivery
- Confine all pets to a separate area.
- Lay down a floor covering in your room of choice to protect from scratches and damage to both your floors and your new appliance. Moving blankets, tarps, cardboard or even regular blankets are acceptable floor coverings.
If you selected Hook Up during checkout, the carrier will:
- Check the 240-V electrical outlet.
- Attach the dryer legs.
- Connect the dryer to the electrical power source following local code using a new 240-V electrical cord in its original packaging and not visibly damaged.
Note: For convenience and safety, the carrier will provide a dryer connection kit that includes a flexible metal vent tube, metal elbow and 240-V electrical cord. Our driver will provide all the necessary parts for a safe and proper installation of all eligible large appliances. If you selected Hook Up or Hook Up & Haul-Away during checkout, you do not need to purchase this part separately.
- Provide you with any unused venting kit parts from the connection kit. (Unused venting parts cannot be refunded or resold.)
- Attach laundry pedestals, if the pedestal is listed for use with the new item by the manufacturer.
- Stack a new dryer and washer set from the same manufacturer, when requested, using the manufacturer's kit provided by you.
- Install a manufacturer-provided anti-tip device to secure your item and prevent it from tipping.
Important: If you decline to have a manufacturer-provided anti-tip device installed on your item at the time of delivery, the carrier will not connect, install, or assemble the product. Instead, the carrier will deliver your item to a room within your residence.
Haul-Away
If a haul-away service was selected at the time of purchase, the carrier will remove and dispose of your old appliance. You must empty and unplug your old appliance before the carrier arrives. For more information on other restrictions and requirements, go to Buying Large Appliances on Amazon.com.
If your large appliance is not eligible for our Delivery & Hook Up or Delivery, Hook Up & Haul-Away services, place your order using one of the other Special Delivery Options for Large and Heavy Items available at checkout.
Note: We do not install or remove built-in appliances. If your current appliance is wired directly into a wall (meaning there's no plug to disconnect), it must be disconnected before the delivery of your new appliance. Should you need assistance in either disconnecting your old appliance or connecting your new one, Amazon.com always recommends that you contact a local certified technician to do the work.
Buying a Gas Dryer on Amazon.com
When you purchase an eligible gas dryer on Amazon.com, we'll deliver your new appliance to your room of choice.
At this time, installation services are not offered for gas appliances. This includes gas ranges, gas washers, and gas dryers. Please contact a licensed professional in your area to verify the proper requirements for service and installation.
Before we deliver your new gas dryer to your room of choice
- Check the Product Information and Technical Details sections on the product detail page to ensure that your new appliance will fit its intended space.
- Measure any doorways, hallways, and stairways in the delivery path to be sure they are wide enough to accommodate your new appliance.
- Clear the path to the installation location of any obstacles, including rugs, furnishings, and personal items. Ensure that outside path for delivery is free of snow, ice, and any debris.
On the day of the delivery
- Confine all pets to a separate area.
- Lay down a floor covering in your room of choice to protect from scratches and damage to both your floors and your new appliance. Moving blankets, tarps, cardboard or even regular blankets are acceptable floor coverings.
The carrier will deliver your new appliance to a room within your residence.
Haul-Away
If a haul-away service was selected at the time of purchase, the carrier will remove and dispose of your old appliance. You must empty and unplug your old appliance before the carrier arrives. For more information on other restrictions and requirements, go to Buying Large Appliances on Amazon.com.
Note: We do not install or remove built-in appliances. If your current appliance is wired directly into a wall (meaning there's no plug to disconnect), it must be disconnected before the delivery of your new appliance. Should you need assistance in either disconnecting your old appliance or connecting your new one, Amazon.com always recommends that you contact a local certified technician to do the work.
Buying a Refrigerator or Freezer on Amazon.com
When you purchase an eligible refrigerator or freezer on Amazon.com, we'll handle everything from delivery to setup.
To buy an eligible* electric refrigerator or freezer from Amazon.com:
- Go to one of our select brand storefronts or use the main search bar and filters to search by brand and seller.
- Select from the list of available appliances. Note that, to be eligible, your new appliance must be shipped and sold by Amazon.com.
- Select Add to Cart and Proceed to Checkout.
- On the Shipping & Payment page, select your preferred delivery method and preferred delivery date and time.
If you select FREE, Room of Choice, the carrier will deliver your new appliance to a room within your residence. The carrier will not connect, install, or assemble the product.
- Select Continue and follow the on-screen instructions to place your order.
*At this time, only large appliances that are shipped and sold by Amazon.com are eligible. Go to Special Delivery Options for Large and Heavy Items for more information on other delivery options for your ineligible large appliances.
Before we deliver and connect your eligible refrigerator or freezer
- Check the Product Information and Technical Details sections on the product detail page to ensure that your new appliance will fit its intended space.
- Measure any doorways, hallways, and stairways in the delivery path to be sure they are wide enough to accommodate your new appliance.
- Clear the path to the installation location of any obstacles, including rugs, furnishings, and personal items. Ensure that outside path for delivery is free of snow, ice, and any debris.
- If you selected Hook Up during checkout, verify access to a 3-prong grounded electrical outlet.
- For icemaker/water dispenser models, verify there’s access to a water supply line and water shutoff valve on the same floor level in close proximity.
On the day of the delivery
- Confine all pets to a separate area.
- Lay down a floor covering in your room of choice to protect from scratches and damage to both your floors and your new appliance. Moving blankets, tarps, cardboard or even regular blankets are acceptable floor coverings.
If you selected Hook Up during checkout, the carrier will:
- Remove and reattach the handles and doors to complete delivery if needed.
- Provide a 5-foot water line to connect the home water supply to the refrigerator; the 5-foot connector line allows movement of the refrigerator from the wall and reduces the risk of deterioration in existing lines.
Note: Our driver will provide all the necessary parts for a safe and proper installation of all eligible* large appliances. If you selected Hook Up or Hook Up & Haul-Away during checkout, you do not need to purchase this part separately. - Install a manufacturer-provided anti-tip device to secure your item and prevent it from tipping.
Important: If you decline to have a manufacturer-provided anti-tip device installed on your item at the time of delivery, the carrier will not connect, install, or assemble the product. Instead, the carrier will deliver your item to a room within your residence.
Haul-Away
If a haul-away service was selected at the time of purchase, the carrier will remove and dispose of your old appliance. You must empty and unplug your old appliance before the carrier arrives. For more information on other restrictions and requirements, go to Buying Large Appliances on Amazon.com.
If your large appliance is not eligible for our Delivery & Hook Up or Delivery, Hook Up & Haul-Away services, place your order using one of the other Special Delivery Options for Large and Heavy Items available at checkout.
Note: We do not install or remove built-in appliances. If your current appliance is wired directly into a wall (meaning there's no plug to disconnect), it must be disconnected before the delivery of your new appliance. Should you need assistance in either disconnecting your old appliance or connecting your new one, Amazon.com always recommends that you contact a local certified technician to do the work.
Buying a Washing Machine on Amazon.com
When you purchase an eligible washing machine on Amazon.com, we'll handle everything from delivery to setup.
Eligible appliances are shipped and sold by Amazon.com. To buy an eligible washing machine:
- Go to one of our select brand storefronts or use the main search bar and filters to search by brand and seller.
- Select from the list of available appliances.
- Select Add to Cart and Proceed to Checkout.
- On the Shipping & Payment page, select your preferred delivery method and preferred delivery date and time.
If you select FREE, Room of Choice, the carrier will deliver your new appliance to a room within your residence. The carrier will not connect, install, or assemble the product.
- Select Continue and then follow the on-screen instructions to place your order.
If your appliance is not eligible, visit our Special Delivery Options for Large and Heavy Items for other delivery options.
Before we deliver and connect your eligible washing machine
- Check the Product Information and Technical Details sections on the product detail page to ensure that your new appliance will fit its intended space.
- Measure any doorways, hallways, and stairways in the delivery path to be sure they are wide enough to accommodate your new appliance.
- Clear the path to the installation location of any obstacles, including rugs, furnishings, and personal items. Ensure that outside path for delivery is free of snow, ice, and any debris.
- If you selected Hook Up during checkout, verify access to a 3-prong grounded electrical outlet.
- Verify that the hot and cold-water supply, with an accessible shutoff valve, are in close proximity to the location you selected for your new appliance.
- Confirm that the water valves are corrosion-free. Existing hoses cannot be reused due to leakage risk.
- Verify that all standpipes are at least 34 inches tall.
- Purchase the manufacturer's stack kit if you’re purchasing a new dryer and washer set and you want to stack the items.
- Drain your old appliance.
On the day of the delivery
- Confine all pets to a separate area.
- Lay down a floor covering in your room of choice to protect from scratches and damage to both your floors and your new appliance. Moving blankets, tarps, cardboard or even regular blankets are acceptable floor coverings.
If you selected Hook Up during checkout, the carrier will:
- Attach the washer legs.
- Connect the washer to the hot & cold-water supply using the manufacturer-provided water lines.
Note: Our driver will provide all the necessary parts for a safe and proper installation of all eligible large appliances. If you selected Hook Up or Hook Up & Haul-Away during checkout, you do not need to purchase these parts separately. - Attach laundry pedestals, if the pedestal is listed for use with the new item by the manufacturer.
- Ground the washer to a metal pipe or grounded receptacle.
- Connect the drain hose.
- Check for water leaks at the washer connections.
- Install a manufacturer-provided anti-tip device to secure your item and prevent it from tipping.
Important: If you decline to have a manufacturer-provided anti-tip device installed on your item at the time of delivery, the carrier will not connect, install, or assemble the product. Instead, the carrier will deliver your item to a room within your residence.
Haul-Away
If a haul-away service was selected at the time of purchase, the carrier will remove and dispose of your old appliance. You must empty and unplug your old appliance before the carrier arrives. For more information on other restrictions and requirements, go to Buying Large Appliances on Amazon.com.
If your large appliance is not eligible for our Delivery & Hook Up or Delivery, Hook Up & Haul-Away services, place your order using one of the other Special Delivery Options for Large and Heavy Items available at checkout.
Note: We do not install or remove built-in appliances. If your current appliance is wired directly into a wall (meaning there's no plug to disconnect), it must be disconnected before the delivery of your new appliance. Should you need assistance in either disconnecting your old appliance or connecting your new one, Amazon.com always recommends that you contact a local certified technician to do the work.
Collection Points
Amazon Hub
- Pickup Locations
- Amazon Locker
- Order to a Pickup Location
- Ship to a Pickup Location
- Collect a Package at an Amazon Locker
- Pickup Location Eligibility
Pickup Locations
Instead of having a package delivered to your home or business address, you can select a pickup point.
Here's what we found
You can choose to have eligible packages delivered to Pickup Locations like Amazon Lockers, Amazon Counter, or UPS AccessPoints™. These options appear during checkout based on your location and availability. Check the location's hours and bring a valid ID when collecting your package. To find nearby Pickup Locations, visit Ship to a Pickup Location.
You can choose to deliver eligible packages to pickup locations such as Amazon Locker, Amazon Counter, or UPS AccessPoints™ Locations.
If your order qualifies, eligible pickup locations display during Checkout based on location and the availability.
To find a pickup point near you, go to Amazon pickup.
Hours of operations vary depending on the pickup point. When selecting a pickup point, review their available hours to confirm they fit within your schedule. Pickup locations that are closed temporarily do not appear in the list of options. To review hours of operation after an order has been placed, go to Your Orders and select View order details.
For information about the items that are eligible to ship to a Pickup Location, go to Pickup Location Eligibility
Note:
- Amazon Lockers and Amazon Counters are not the only kinds of pickup locations. You may find options for other pickup points based on location and availability.
- For information on picking up a package from an Amazon Locker, visit Collect a Package at an Amazon Locker.
- To learn about picking up a package at an Amazon Counter location, visit Collect Your Package at an Amazon Counter.
Opening Hours
Opening hours may vary depending on the pickup point and the time of year. When you search for and select pickup points, the times of each one are indicated. Once you have placed your order, you can check the pickup point opening hours by selecting Order Details in Your Orders.
Designating a Recipient
When ordering, you must indicate who is going to pick up the order. Use the full name as it appears on the ID of the person picking up the order.
Our system automatically assigns the person who is the owner of the Amazon.com account from which the order is placed as the recipient. However, if you want to designate someone else, you can select Modify Name.
Recommended Help Topics
- Collect Your Package at an Amazon Counter
- Collect a Package at an Amazon Locker
- Pickup Location Eligibility
- Order to a Pickup Point
- Ship to a Pickup Location
Amazon Locker
Amazon Locker provides you with a self-service delivery location to collect yourAmazon.com packages.
Here's what we found
Amazon Locker is a self-service delivery option for your packages. When your package arrives, you'll get an email with pickup instructions. There are two types of lockers: those with screens and those that require the Amazon Shopping App. Accessibility features are available. Check your delivery confirmation email for specific instructions.
When your package arrives at the locker, you receive a delivery confirmation email with instructions on picking up your package. The email includes the address and opening times for the locker. To learn more about collecting your package, go to Collect a Package at an Amazon Locker.
Amazon has two different locker types. To know which type applies to your order and how to collect the package successfully, carefully read the instructions in your delivery confirmation email.
Amazon Locker with Screen.
This locker type has a touch screen and barcode scanner for you to interact with the locker.
Amazon Locker without a Screen
This locker type requires you to have the Amazon Shopping App installed and Bluetooth on your smartphone activated. With those requirements, your phone connects to the locker.
Note:
- Amazon Lockers offer a variety of accessibility features. These features include talking lockers, larger and high contrast touchscreen text, and lower locker slot preferences. To learn more about accessibility options, go to Accessibility for Amazon Locker.
- If you want to register for an Amazon Apartment Locker, contact the property manager of your building. If you are a property manager, visit Amazon Apartment Locker
Recommended Help Topics
- Collect a Package at an Amazon Locker
- Accessibility for Amazon Hub Locker
- Amazon Hub Apartment Locker
- Pick Up a Package at an Amazon Hub Apartment Locker
- Pickup Location Eligibility
Order to an Amazon Pickup Location
Select a pickup location as your preferred shipping address during Checkout or when adding a new address in Your Account.
Here's what we found
To use a Pickup Location, select it during checkout or add it in Your Account. Choose eligible items, search for a nearby location, and select Store Pickup. We'll email you when your package is ready. Remember to enter the recipient's name correctly for successful pickup.
To place an order for delivery to a pickup location:
- Add an eligible item to your shopping cart. To see a list of eligibility criteria, visit Pickup Location Eligibility.
- Select Proceed to Checkout.
- Choose a pickup location as your delivery address at checkout.
- Verify that the recipient name is listed correctly. If the name is entered incorrectly, the recipient may not be able to pick up the package.
- Complete your order.
When your package is ready for you to collect, we'll email you. This email will contain the information you need to collect your package.
Note:
- You can add a pickup location as your default shipping address in Your Account.
- If you manually enter the address of a pickup location, our system won't recognize your order. We won't be able to deliver to this location.
Recommended Help Topics
- Ship to a Pickup Location
- Pickup Locations
- Pickup Location Eligibility
- Collect a Package at an Amazon Locker
- Collect Your Package at an Amazon Counter
Ship to a Pickup Location
Choose a pickup location when selecting a shipping address during checkout.
Here's what we found
We offer Pickup Locations as a convenient shipping option. To use this service, add a Pickup Location to your address book through Amazon Pickup or by scanning a QR code at select locations. During checkout, choose "Ship to this address" for eligible items. Remember, manually entering a Pickup Location address won't work.
To ship to a pickup location:
- Go to Amazon pickup.
- Search by address, Zip Code, or landmark.
- Choose a location.
- Select Add to address book.
- Once the address is in your address book, select the pickup location during checkout. For the option to appear, all items in your order must be eligible for delivery to a pickup location.
Note:
- If you manually enter the address of a pickup location, our system won't recognize your order. We won't be able to deliver to this location.
- On some of our Amazon pickup locations, there is a QR code with the label Add to address book. Scan the QR code and your pickup location will be added to your address book.
Recommended Help Topics
- Order to a Pickup Point
- Pickup Locations
- Pickup Location Eligibility
- Collect a Package at an Amazon Locker
- Collect Your Package at an Amazon Counter
Collect a Package at an Amazon Locker
You can collect your package from an Amazon Locker after you receive your delivery confirmation email.
Here's what we found
To collect your package from an Amazon Locker, use the 6-digit pickup code or barcode from your delivery confirmation email. For Lockers with screens, enter the code or scan the barcode. For screenless Lockers, use the Amazon Shopping App with Bluetooth enabled. Collect within three days to avoid return.
Amazon has two different locker types. To learn more about the different types of lockers, go to Amazon Locker.
Amazon Locker with Screen
- Open your delivery confirmation email or go to the Track Package page in Your Orders.
- Locate the 6-digit pick up code and bar code.
- Enter your pickup code on the touch-screen display or scan the bar code using the locker scanner. The scanner is located directly beneath the touch screen of the locker.
- The correct locker slot will open and you can take out your package.
Amazon Locker without a Screen
- To allow the locker connection, activate Location and Bluetooth on your smartphone.
- Open your delivery confirmation email and select Start Pickup or go to Your Orders in the Amazon Shopping App.
- Select Track Package.
- To connect to the locker, select Start Pickup.
- Once you're connected, select Open Locker.
- The locker slot will open and you can take out your package.
To pick up your package, carefully read the instructions provided in your confirmation email. If you don't collect your package, the package is returned to Amazon. For more information about packages that are returned as undeliverable, visit Undeliverable Packages.
Note:
- If you want someone else to pick up your package, forward the delivery confirmation email. They'll find the pickup code or the Start Pickup button. For smartphone lockers, they'll need a smartphone with a Bluetooth connection and the latest version of the Amazon Shopping App.
For Amazon Apartment Lockers, your package remains in the compartment until emptied by the Property Manager to make space for new deliveries. Check with the Property Manager before reporting any missing packages.
Recommended Help Topics
- Amazon Locker
- Pickup Locations
- Pickup Location Eligibility
- Pick Up a Package at an Amazon Hub Apartment Locker
- Amazon Hub Apartment Locker
Pickup Location Eligibility
Items shipped or returned to a Pickup Location need to meet certain guidelines.
Here's what we found
We offer various pickup locations for your Amazon orders, including Amazon Locker, Amazon Counter, and UPS Access Points. Each option has specific eligibility criteria based on package size, weight, value, and item type. Check the requirements to ensure your order qualifies for your preferred pickup method.
Amazon Locker
If the following applies, your order is eligible for Amazon Locker delivery:
- The shipping weight is less than 10 lbs.
- The product dimensions are smaller than 16 x 12 x 14 inches.
- All items are sold or fulfilled by Amazon.com.
- The total value is less than $5,000.
- The shipment contains no hazardous materials.
- The order does not contain Subscribe & Save items.
- The order does not contain items shipping from other countries.
- The order does not contain items for Release-Date Delivery
- The Locker will not be used as a delivery address for a wishlist
Amazon Counter
If the following applies, your order qualifies for delivery to an Amazon Counter:
- All items are sold or fulfilled by Amazon.com.
- Items do not exceed 33 lbs. or have dimensions larger than 36 (h) x 24 (l) x 24 (w) inches.
Note: Some retail partners have limits that are more restrictive. - The order does not contain items that require special handling.
- The order does not contain Subscribe & Save items.
- The order does not contain items for Release-Date Delivery.
- Be available for shipping within 24 hours. (For items that ship within 24 hours, look for a message similar to Want this item by tomorrow? Order in the next 30 minutes on the product detail page.)
UPS Access Points™
If the following applies, your order qualifies for delivery to a UPS Access Points™ pickup location:
- All items are sold or fulfilled by Amazon.com.
- The product dimensions must be smaller than 38 x 38 x 38 inches.
- The total value is less than $5,000.
- The order does not contain items that require special handling.
- The order does not contain Subscribe & Save items.
- The order does not contain items for Release-Date Delivery.
Recommended Help Topics
- Pickup Locations
- Order to a Pickup Point
- Ship to a Pickup Location
- Amazon Locker
- Collect a Package at an Amazon Locker
International Shipping
Global Shipping Rates
The cost to ship items from each product category varies by item, shipment, and shipping option.
Amazon works closely with its carriers to provide a competitive shipping experience for our customers. Exact shipping charges are calculated at the time of checkout based on the number of items, item type, weight, and volume of all the items in the cart.
The total shipping cost is calculated by adding a base "Per Shipment" cost and various "Per Item" costs. The "Per Item" cost depends on the item, and is based on the quantity of items, the weight, or volume (referred to as the dimensional weight) of each package. The table below shows the base “Per Shipment” rate used as a minimum for shipping. Rates increase, or vary, from the base rate depending on the items in the cart.
Region | Standard Shipping Per shipment | Expedited Shipping Per shipment | Priority Courier Shipping Per shipment |
Asia | starting from $5.99 | starting from $10.99 | starting from $13.99 |
Australia | starting from $4.99 | n/a | starting from $14.99 |
Canada | starting from $6.99 | n/a | starting from $13.99 |
Carribean | starting from $6.99 | starting from $13.99 | starting from $39.99 |
Central America | starting from $9.99 | starting from $10.99 | starting from $18.99 |
Chile | starting from $12.99 | n/a | starting from $22.99 |
China | starting from $8.99 | n/a | starting from $12.99 |
Colombia | starting from $8.99 | n/a | starting from $13.99 |
Europe | starting from $9.99 | starting from $9.99 | starting from $11.99 |
Hong Kong | starting from $4.99 | n/a | starting from $24.99 |
Israel | starting from $10.99 | n/a | starting from $17.99 |
Japan | starting from $2.99 | starting from $8.99 | starting from $18.99 |
Mexico | starting from $6.99 | n/a | starting from $16.99 |
New Zealand | starting from $6.99 | n/a | starting from $14.99 |
Northern Africa and the Middle East | starting from $4.99 | starting from $18.99 | starting from $39.99 |
Oceania | starting from $9.99 | n/a | starting from $20.99 |
Republic of Korea | n/a | starting from $6.99 | starting from $10.99 |
South America | starting from $10.99 | starting from $12.99 | starting from $15.99 |
Sub-Saharan Africa | starting from $9.99 | starting from $14.99 | starting from $22.99 |
United Kingdom | starting from $5.99 | n/a | starting from $9.99 |
Note: Not all shipping options are available in all areas.
Recommended Help Topics
- Amazon Global Store Shipping Rates and Times
- Global Shipping Times
- Seller Shipping Rates
- About Customs, Duties & Taxes
- About Import Fees Deposit
International Shipping
General Information
- International Free Shipping
- About International Orders & Deliveries During COVID-19
- AmazonGlobal Export Countries and Regions
- About Import Fees Deposit
- Amazon Prime in Colombia
- Amazon Prime in Colombia - Membership Plans Compariso
International Free Shipping
If your order meets certain requirements and you're shipping to an eligible international destination, you can select the FREE AmazonGlobal Standard Shipping option during checkout.
Here's what we found
We offer free international shipping to eligible destinations for orders meeting a minimum purchase amount of qualifying items. Look for "FREE Shipping" on product pages. Ensure your delivery address is in an eligible country and meet the minimum order value in USD. Only items sold and shipped by Amazon count towards the requirement.
Order with Free International Shipping
Orders shipping to an eligible international destination with at least the stated minimum dollar amount of eligible items, qualify for free international shipping. To see all eligible shipping destinations and order minimum requirements for each country, go here.
You can identify eligible items by the "FREE Shipping" message on the product detail or search results pages. Canceling items, combining orders, or changing your shipping address, speed, or preference might affect your order's free shipping eligibility.
The following qualifications also apply:
- You can only ship to delivery addresses located in eligible international destinations.
- You can ship to multiple delivery addresses, as long as you meet all FREE Shipping requirements for each address.
- FREE Shipping order minimums vary by country and are based on US dollars (USD).
- If you use the Amazon Currency Converter, the local currency amount reflects the value equivalent to USD at the time of purchase.
If you're shipping to an address in an eligible country, follow these steps for free shipping:
- Set your delivery address to the eligible country
- Add at least the minimum amount required of eligible products in your shopping cart. Any Fulfilled by Amazon item that indicates free shipping on the product detail or search results pages count towards your free shipping order minimum.
- Proceed to checkout.
- Ship your items to a shipping address in an eligible international country.
- The FREE AmazonGlobal Standard Shipping option is selected automatically for customers who meet the eligibility requirement.
- Place your order. Your estimated delivery date is stated on the order summary page.
Note: If your order doesn't qualify for free shipping, it may be because:
- The shopping cart includes items sold and shipped by a third party seller.
- Only items that qualify for free shipping count towards the minimum dollar requirement. Delivery fees are charged for all other items.
- VAT and Import Fees Deposit don't contribute to the minimum dollar requirement.
Recommended Help Topics
- Free Shipping by Amazon
- Amazon Global Store
- About Import Fees Deposit
- About Customs, Duties & Taxes
- AmazonGlobal Export Countries and Regions
AmazonGlobal Export Countries and Regions
We ship products internationally with AmazonGlobal. Available product lines, shipping rates, and fees may vary depending on the delivery address for your order.
The following countries and regions are eligible for Amazon International Shopping:
Africa and Middle East
Algeria | Jordan | Nigeria | Tanzania |
Angola | Kenya | Oman | Tunisia |
Bahrain | Kuwait | Palestinian Territories | Uganda |
Botswana | Kyrgyzstan | Qatar | United Arab Emirates |
Cameroon | Mauritius | Reunion | Zimbabwe |
Egypt | Mayotte | Saudi Arabia | |
Ghana | Morocco | Senegal | |
Israel | Namibia | South Africa |
Americas
Argentina | Cayman Islands | Guadeloupe | Peru |
Aruba | Chile | Guatemala | Saint Kitts and Nevis |
Barbados | Colombia | Honduras | Saint Martin |
Belize | Costa Rica | Jamaica | Trinidad and Tobago |
Bermuda | Dominican Republic | Martinique | Uruguay |
Bolivia | Ecuador | Mexico | Venezuela |
Brazil | El Salvador | Panama | |
Canada | French Guiana | Paraguay |
Australia, Asia, and Pacific
Australia | Indonesia | New Caledonia | Sri Lanka |
Bangladesh | Japan | New Zealand | Taiwan |
Cambodia | Kazakhstan | Pakistan | Thailand |
China | Macao | Palau | Vietnam |
Fiji | Malaysia | Philippines | |
Hong Kong | Marshall Islands | Singapore | |
India | Micronesia | South Korea |
Europe
Albania | Estonia | Lithuania | Serbia |
Andorra | Finland | Luxembourg | Slovakia |
Armenia | France | Malta | Slovenia |
Austria | Germany | Monaco | Spain |
Belarus | Gibraltar | Netherlands | Sweden |
Belgium | Greece | Norway | Switzerland |
Bosnia And Herzegovina | Hungary | Poland | Turkey |
Bulgaria | Iceland | Portugal | Ukraine |
Croatia | Ireland | Romania | United Kingdom |
Cyprus | Italy | Russia | Vatican City |
Czech Republic | Latvia | Saint Barthélemy | |
Denmark | Liechtenstein | San Marino |
Note:
- Shipment to PO Box addresses is not available in all locations.
- There may be limitations on where and whether Amazon Marketplace sellers offer international shipping. For more information, see General Shipping Information.
- Your packages may be subject to the customs fees and import duties of the country to which your order ships. These charges are the recipient's responsibility. For more information, see About Import Fees Deposit or About Customs, Duties & Taxes.
About Import Tax and Fees
When you order products for shipment to destinations outside of the U.S., or for shipment into the U.S. from another destination, we facilitate customs clearance on your behalf. You are responsible for any Import Tax and Fees (as defined in the Global Store Terms & Conditions ) to the relevant customs and tax authorities. We may charge you a fixed amount at checkout for all customs-related processes and costs, including the applicable estimated Import Tax and Fees, which will be included in the total price you pay at checkout.
Here's what we found
When ordering products for international shipment, we estimate and pay customs duties, taxes, and fees on your behalf. This is shown as "Import Fees Deposit" or "Import Charges" at checkout. The actual amount may vary based on factors like customs regulations, product category, and shipping method. Any overpayment will be automatically refunded.
Calculating Import Tax and Fees
The amount of actual Import Tax and Fees charged by Customs and tax authorities will vary depending on multiple factors. These include Customs and tax regulations in the given destination, the product category and price, and the shipping method selected.
Typically, Import Tax and Fees are calculated based on the price of the product after any discounts or promotions are applied, but including shipping costs. Carriers or agents use the estimated amounts you pay at checkout to pay Import Tax and Fees on your behalf to the appropriate Customs and tax authorities.
For more information, go to About Customs, Duties and Taxes.
Recommended Help Topics
- About Customs, Duties & Taxes
- Amazon Global Store Terms & Conditions
- Items Sold by Third Party Sellers that are Fulfilled by Amazon from Outside the United States
- Tax on Low Value Imported Goods (LVIG)
- Amazon Global Store
Amazon Prime in Colombia
Amazon Prime members in Colombia enjoy free and fast international delivery on millions of products, Prime Video, Gaming, and exclusive Amazon.com deals with no minimum purchase. Membership fees are COP 165,600 per year or COP 24,900 per month.
For a detailed comparison of membership plans available in Colombia, visit Amazon Prime in Colombia - Membership Plans Comparison
Delivery
Amazon Prime members in Colombia enjoy the following delivery benefits:
- FREE and fast delivery with no minimum spend required on eligible items to any address in Colombia from the US.
- FREE delivery in as fast as 5 days for eligible zip codes in Colombia.
Shopping
As an Amazon Prime member in Colombia, you get to enjoy these shopping benefits:
- Access to millions of items eligible for Free and Fast delivery to Colombia from the US, with no minimum order required, from Amazon.com.
- Exclusive savings during Prime Day, with deep discounts across every product category.
- Daily deals available only to Prime members, offering discounts on thousands of products.
- 30-minute early access to Lightning Deals on Amazon.com. before they become available to all customers.
Prime Video
Enjoy movies, TV shows, and Prime originals as an Amazon Prime member in Colombia.
How to Watch:
- Stream on any device at Prime Video.
- Some content availability may vary by region.
Note:
- Some content may not be available outside Colombia due to regional restrictions.
- Prime Video includes a mix of international and locally produced content, including Colombian originals.
- Some Prime Video features and content may only be accessible through Amazon.com due to licensing agreements.
- To access the full Prime Video catalog, customers may need to use Amazon.com.
Prime Gaming
As an Amazon Prime member in Colombia, you get access to:
- Free in-game content for popular titles.
- Monthly free games.
- A free Twitch subscription each month.
Claim your rewards at Prime Gaming.
Note:
- Amazon Prime benefits in Colombia are only valid on Amazon.com and may vary from those offered in other countries.
- Import fees and duties are additional and calculated at checkout before purchase.
- Some deals and promotions may vary by region. Check the product page for eligibility.
For more details, visit Amazon Prime.
Amazon Prime in Colombia - Membership Plans Comparison
Amazon Prime and Amazon Prime in Colombia membership plans offer a variety of benefits.
Amazon Prime in Colombia: As a Prime in Colombia member, you'll enjoy a variety of shopping and delivery benefits tailored to Colombia. While some benefits are similar to those offered in the regular Prime plan in the US, other benefits will differ based on availability. The chart below outlines which features are currently offered with Prime in Colombia.
Benefit | Amazon Prime | Amazon Prime in Colombia |
FREE Delivery to Colombia | No | Yes |
Prime Early Access | Yes | Yes |
Prime Video Channels | Yes | Yes |
Prime Video | Yes | Yes |
Prime Gaming | Yes | Yes |
Prime Day | Yes | Yes |
Prime Exclusive Deals | Yes | Yes |
FREE Two-Day Delivery | Yes | No |
FREE One-Day Delivery | Yes | No |
FREE Same-Day Delivery | Yes | No |
Ultra fast Grocery Delivery | Yes | No |
Free Grubhub+ | Yes | No |
Amazon Key | Yes | No |
Prescription Delivery and Savings | Yes | No |
Free Release-Day Delivery | Yes | No |
FREE No-Rush Shipping | Yes | No |
Amazon Day | Yes | No |
Amazon Music for Prime members | Yes | No |
Amazon Music Unlimited | No | No |
Amazon Photos Unlimited | Yes | No |
Amazon Kids+ | Yes | No |
Prime Member Deals at Whole Foods Market | Yes | No |
Save on Prescriptions | Yes | No |
Prime Visa | Yes | No |
Prime Store Card | Yes | No |
Amazon Prime Secured Card | Yes | No |
Prime Try Before You Buy | Yes | No |
Buy with Prime | Yes | No |
RxPass | Yes | No |
Prime Reading | Yes | No |
Amazon First Reads | Yes | No |
Books with Audible Narration | Yes | No |
Share Your Prime Benefits | Yes | No |
Free Shipping at shopbop | Yes | No |
Free Titles at Audible | Yes | No |
Free Upgraded Shipping at Zappos | Yes | No |
Note: If you want to switch from your current Prime plan to Prime in Colombia, you can either:
- Create a new Amazon account using a different email address and ensure your shipping address is set to Colombia
or
- Cancel your existing membership with Prime benefits in the US and visit Amazon Prime in Colombia Help Page to sign up.
Terms & Conditions
About Customs, Duties & Taxes
When ordering from Amazon.com, you're responsible for assuring the product can be lawfully imported to the destination.
Here's what we found
When ordering internationally from Amazon, you're responsible for ensuring the product can be legally imported. You may be subject to import fees, taxes, and duties based on factors like product category, price, and destination country's customs policies. We may include an Import Fees Deposit or Import Charges during checkout for eligible destinations to simplify the process.
Recipients of international shipments may be subject to Import Tax and Fees (as defined in the Global Store Terms & Conditions ), levied by the customs office of your shipping destination. Import Taxes and Fees vary according to the customs regulations of the destination country. Components that play a role in Import Tax and Fees calculations are (among others):
- Product category and price
- Shipping costs and package weight
- Customs clearance channel
- Import taxes based on custom duty amounts
Customs policies vary widely, and some countries don't charge Import Tax and Fees for shipments that fall below a minimum value. Contact the customs office of the destination country for more information.
To simplify the customs clearance process on products shipped by Amazon, you authorize Designated Carriers to pay Import Tax and Fees, as described in About Import Tax and Fees , on your behalf to the relevant Customs authorities.
Import Regulations
The recipient is the importer of record and must comply with all applicable laws and regulations of the destination country. Customs delays can affect original delivery estimates.
Note: Customs offices in some countries or regions require the importer of record to provide a form of identification before releasing a shipment, such as a Passport, Tax ID, etc. Visit our About Customs Regulations for Identity Documents help page for more information.
Recommended Help Topics
- About Customs Regulations for Identity Documents
- About Import Fees Deposit
- Amazon Global Store Terms & Conditions
- Amazon Global Store
- Items Sold by Third Party Sellers that are Fulfilled by Amazon from Outside the United States
International Shipping Terms & Conditions
These International Shipping Terms & Conditions apply if you purchase products on Amazon.com for shipment to delivery addresses outside of the U.S. ("products"). Each product is sold and shipped by Amazon Export Sales LLC ("Amazon Export"), or sold by a third party seller and either fulfilled by Amazon or shipped by the third party seller. These terms and conditions apply in addition to Amazon's Conditions of Use and any other applicable terms and policies which govern the sale of the products. In case of conflict between these International Shipping Terms & Conditions and Amazon's Conditions of Use, these terms will prevail.
1. Compliance with Applicable Laws
When ordering from Amazon.com, you must comply with all applicable laws and regulations of the destination to which your products are being delivered ("destination"). You are also responsible for assuring that your products may be lawfully imported into the country of importation.
2. Transfer of Title and Risk of Loss
Title and risk of loss for the products transfer to you as soon as the product is delivered to the first carrier outside of the country of importation.
3. Import Fees
Products shipped outside of the U.S. may be subject to taxes, customs duties, and fees charged by the authorities of the country of importation ("Import Fees"). For products sold by Amazon Export or sold by third party sellers and fulfilled by Amazon you are responsible for paying all Import Fees. For certain destinations, Amazon Export will estimate the Import Fees (if any) and collect a deposit from you at checkout ("Import Fees Deposit"). For other destinations, Amazon Export will charge a fixed amount at checkout ("Import Charges"). By placing your order, you authorize Amazon Export to collect the Import Fees Deposit or Import Charges.
You are the person responsible for the import clearance of products shipped outside of the U.S. ("importer of record"), unless the laws of the country of importation require that someone else serves as the importer of record. In that case, you authorize Amazon Export or the third party seller (if applicable) to designate an importer of record. You also authorize Amazon Export or the third party seller (if applicable) to designate a carrier ("Designated Carrier") to act as your direct or indirect representative/agent with the relevant customs, postal, and tax authorities, to clear your products, to process and pay on your behalf any Import Fees charged for your products ("Actual Import Fees"), and to process any amendments, invalidations, or duty refunds or remissions related to the importation of your products. Any Import Fees Deposit or Import Charges will be used to reimburse the Designated Carrier for Actual Import Fees . You agree that the Designated Carrier may disclose to Amazon Export the amount of Actual Import Fees for the products purchased from Amazon Export or fulfilled by Amazon.
You will not be charged any additional amount if the Actual Import Fees are greater than the Import Fees Deposit or Import Charges collected by Amazon Export. If the Import Fees Deposit collected by Amazon Export is greater than the Actual Import Fees, Amazon Export will refund the difference to you. Import Charges are fixed, and you will not be refunded if the Import Charges are greater than the Actual Import Fees. Following shipment of your order, you may contact the Designated Carrier specified in your shipment confirmation to obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance.
4. Gifts
In the case of gifts or other purchases made on behalf of another recipient, you also agree to secure and grant the applicable authorizations, including payment of Import Fees, on behalf of the recipient designated in your order. Products shipped as gifts will be marked as such, but the cost of the products may be stated on the customs forms.
5. Value-Added and Sales and Use Taxes
Amazon or the third party seller (if applicable) may collect taxes on orders shipped internationally, including value-added, goods and services , and sales and use taxes. For further details, please consult this help page.
6. Limitations
For products shipped internationally, please note that:
- manufacturer warranties may not be valid;
- manufacturer service options may not be available in the destination;
- product manuals, instructions, and safety warnings may not be provided in the destination language;
- the products (and accompanying materials) may not be designed in accordance with standards, specifications, and labeling requirements in the destination;
- the products may not conform to voltage and other electrical standards of the destination (and may require the use of an adapter or converter).
For information about returns and refunds, please consult the International Returns help page.
7. Privacy
Amazon or the third party seller (if applicable) may provide certain order, shipment, and product information to the Designated Carrier, which may share this information with customs, postal, and tax authorities. International shipments are subject to opening and inspection by customs and/or postal authorities. Please also review our Privacy Notice to understand how Amazon will collect and process your personal information.