Refunds
When you return an item, your refund amount and refund method may vary. Check the payment method refunded and the status of your refund in Your Returns.
Contents
Refund timelines
After we receive and process your return, you’ll get a refund according to our return policy. Refunds can take up to 30 days, depending on:
- Order type
- Return shipping speed
- Processing time
- Refund payment method.
Refund types
You can use the Online Returns Center to return most items within 30 days of delivery for a refund. We’ll offer a replacement or exchange order instead of a refund for selected items. For more information on exchanges, go to Exchange an item.
Types of refunds are:
- Advanced: We issue advanced refunds when a carrier first scans your return, rather than when we receive and process it.
- Declined: If we can’t use your original payment method (like an expired card), refunds go to your Crezia account balance.
- Partial: We reduce refunds for returns that are used, damaged, or missing parts. Find more details under Partial refunds.
- Gift: Once we’ve processed a gift return, we’ll issue a refund to the person who returned the gift. Go to Return a Gift for more information.
Possible charges following an advanced refund or replacement order
To avoid charges after receiving an advance refund or replacement order:
- Return items by the date shown in your return confirmation email
- Return items in their original condition only
- Use the correct return label
- Drop off your returns at approved locations.
If you don’t return the item in time:
- we’ll send a reminder
- if we don’t receive the return, we’ll notify you and charge your account for the advance refund or replacement
- once we receive and process your return, any charges will be reversed.
Refund processing times
Your bank might need extra time to process a refund. The refund timelines for different refund payment methods are:
| Refund Method | Refund Processing Time |
|---|---|
Creziausa.com Gift Card | 2-3 hours |
Credit card | 3-5 business days |
Shop with Reward Points | Up to 5 business days |
Debit card | Up to 10 business days |
Checking account | |
EBT card | |
Cash (at a participating location) | |
Pre-paid credit card (depending on the issuer of the card) Your card is stored on your account for future use, even if you don’t have the physical pre-paid credit card. | Up to 30 days |
Promotional certificate | No refund issued |
If you returned your item more than 30 days ago, and haven’t received any refund notifications, contact Crezia Customer Service.
Partial refunds
All returns are inspected against the expected item and refunds are reduced for signs of:
- Customer use
- Damage
- Missing parts, accessories, or manuals.
For currency-converted orders, we refund in your local currency at the original exchange rate.
Types of return fees are:
| Fee | Description | Amount |
|---|---|---|
| Return Shipping Fee | Issued if you select a return shipping method that isn't free. | Varies by item and the shipping method |
| Late Fee | Issued if your item isn't dropped off or pickup up by a carrier on or before the return deadline. | 20% of the item price |
| Damage Fee | Issued if you return an item that's:
| Up to 50% of the item price |
| Restocking Fee | Issued if you return an item from any of the following product types:
| 100% of the item price |
Tax on restocking fees
Tax on restocking fees may apply to return items shipped and sold by Creziausa.com, for customers in:
- Connecticut
- Maryland
- Nevada
- Pennsylvania
- Virginia
- West Virginia
- Wisconsin
Further conditions may apply to some products
Crezia Return Policy
Easy shopping, simple returns - that's our promise. At Crezia, we're committed to making your shopping experience as seamless and worry-free as possible. We understand that there may be times when a purchase may not meet your expectations or your needs might change. When that happens, we make completing a return simple and convenient.
Most items can be returned for a refund or replacement/exchange within 30 days of delivery as long as they are in original or unused condition. For eligible items, you can enjoy free returns at many locations near you. For information on an item's return eligibility, please check the product detail page before placing your order. After placing an order, you can find relevant information on an item's return eligibility in your Order History.
A refund will be provided if Crezia (or the third-party seller) has received the item, and determined that you are eligible for a refund. It can take up to 30 days for us to receive and process your return. In certain circumstances refund timeframes may be longer. If we need additional information about your return, we will notify you with instructions to contact Customer Service. For more information, please see our Refunds page.
2025 Holiday Season Extended Return Window
For the 2025 holiday season, most items purchased between November 1 and December 31, 2025 can be returned through January 31, 2026. Apple-branded products purchased between November 1 and December 31, 2025 can be returned through January 15, 2026.
Refund Timelines
Once we issue your refund, it may take additional time for your financial institution to make funds available in your account.
| Refund Timeline | Refund Method |
|---|---|
| 2-3 hours | Creziausa.com Gift Card or Gift Card balance |
| 3-5 business days | Credit Card |
| Up to 5 business days | Shop with Reward Points |
| Up to 10 business days | Debit card |
| Checking account | |
| EBT Card | |
| Cash (at participating locations) | |
| Up to 30 days | Prepaid credit card (depending on the issuer of the card) |
| No refund issued | Promotional certificate |
Return Window
Most items sold on Creziausa.com can be returned within 30 days of delivery - some exceptions include:
| 7 days |
|
| 15 days |
|
| 90 days |
|
| 180 days |
|
| 365 days |
|
Items That You Can't Return
Some products are non-returnable, such as the following:
- Perishables
- Products that may pose potential health and safety risks once sold.
- Products with shipping restrictions
- Customized products made specifically for you.
- Redeemable products
- Crezia Pharmacy products
- Pet medication products
- Certain digital products
- Automobiles
Additionally, products listed as "Final Sale" are non-returnable and non-refundable, including trading card games, specific discounted items, and items sold in the Crezia Haul store that are $3 and less.
In the unlikely event that a non-returnable/Final Sale item arrives damaged, defective, or materially different from what was ordered, please contact Customer Service.
Initiating a Return
To initiate a return on an item that's eligible for return, simply go to Your Orders and click on "Return Items" button next to the item. Detail instructions can be found in this video.
Third-Party Seller Returns
When you order from a third-party seller that fulfills and ships their own inventory, your return is sent back to the seller instead of Crezia. Sellers must offer one of the following:
- A return address within the United States where you can ship the item
- A prepaid return label; or
- A full refund without requesting the item be returned
For more information about returns to sellers, please refer to Returns to Third-Party Sellers.
Sending Us Your Return
You can return most items for free at over 8,000 convenient locations, typically within a 5-mile radius of your address. Additionally, most returns do not need to be boxed or labeled. Please ensure that your item is returned in original or unused condition with tags attached and hygiene seals and liners intact, and in the original manufacturer's packaging including tags, components, accessories, manuals, certificates of authenticity, and other inserts. Please return your item before the "return by date" shown in your return request confirmation email or in the "Return Request" tab in your Order History.
Please follow the return instructions for each item to receive a refund. Do not include items from separate orders in the same return.
If you have bought an item (for example, computers, electronics) on which you've saved personal information, please erase this information completely by following manufacturer instructions.
Crezia Pharmacy
Items purchased from Crezia Pharmacy are not returnable or refundable. For more details or further assistance with an Crezia Pharmacy item, please see the Crezia Pharmacy Help Page.
Crezia Business
This return policy also applies to purchases made through your Crezia Business account. For the return policies on special Crezia Business programs such as Spot Buys made through the Custom Quote feature, please consult the Crezia Business Accounts Terms and Conditions and Feature Terms and Conditions. Contact Crezia Business for more help.
Crezia Luxury Stores
For more information on Luxury Stores items, or if there are any issues with your Luxury Stores purchase, please visit our Luxury Stores Help Page.
Return Fees
While returns are generally free, certain situations or item conditions may incur fees. Note that an item cannot be sent back to you after it has been returned (except certain Luxury Stores items that incur 100% damage fees).
| Fee | Description | Amount |
|---|---|---|
| Return Shipping Fee | Most items include at least one free return shipping option. However, you may be charged if:
| Varies by item and/or the shipping method selected. |
| Late fee | You may be charged a fee when you do not drop off or complete a carrier pickup on or before the "return by date". | 20% of the item price for the first 30 days after the "return by date"; 100% of the item price afterwards. |
| Damage fee | You may be charged a fee when you return an item that is damaged, missing parts, not in original condition, has tags removed or have obvious signs of use for reasons not due to an Creziausa.com or seller error. | Up to 50% of the item price, except for Luxury Stores items, which will be charged 100% of the item price. |
| Restocking Fee | You may be charged a fee when you return an item from any of the following product types:
| 100% of the item price |
Heavy and/or Bulky Items
Items that are considered heavy and/or bulky:
- Weigh 50 lbs or more.
- The longest side (when packed) exceeds 59 inches.
- The item’s girth exceeds 130 inches (girth = length + 2 * (width + height)).
These returns may incur a return shipping fee that is variable based on the item’s weight, dimensions, and handling requirements. Some returns may require an appointment for a home collection by a specialty carrier team. Additional fees may apply for returns to third-party sellers. For more information about returns to sellers, please refer to Returns to Third-Party Sellers.
Discounted Purchases
If you return an item that was part of a discount qualification, we will reduce your refund to account for the return.
Returning a Gift
Go to the Returns page. Use the 17-digit order number, for example 123-1234567-1234567 (add: "how do I find this?" hover-over link) on your packing slip that came with your item or on the digital gift receipt, to initiate a return. If you can't locate the order number, ask the gift giver. If you need an exchange or replacement, you'll need to return the gift and place a new order.
- Kindle books you receive as a gift are eligible for exchange for an Creziausa.com Gift Card before acceptance.
Global Store Returns
Items shipped from Creziausa.com, including Crezia Resale, can be returned within 30 days of delivery, with some exceptions:
- For most Crezia Global Store returns, you will be provided with a pre-paid UPS return label which allows you to return the item(s) to any UPS drop-off point located across the US. You can find your most convenient UPS location using the following link: https://www.ups.com/dropoff/?loc=en_US
- Not all Global Store products are eligible for a prepaid return. In this case, you will need to return the item at your own expense. We recommend you return the item(s) using a trackable method at the carrier of your choice.
- It can take up to 25 days for an item to reach us once you return it. Once the item is received and processed at our fulfillment center, it takes two business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
- Crezia will automatically refund up to $20 for return postage costs on receipt of the item. If your return postage costs exceed $20, you may contact Customer Service to request a refund of the remaining postage cost. If you return a defective, damaged or incorrect item, you'll be refunded the full postage cost, as well as your Import Fees Deposit, once your return is processed.
Special Delivery Service Returns
Items delivered with "Deluxe Delivery & Unpack" and "Deluxe Delivery & Assembly"services qualify for an Instant Return at the point of delivery. Please visit our Special Delivery Options page for more details.
Product Warranties
Please contact the manufacturer directly for product registration and warranty-related information. A manufacturer warranty may not cover used products offered on Creziausa.com. Review the manufacturer warranty details on the product detail page for coverage or contact the manufacturer directly.
Unintended Item(s) in My Return
If you accidentally sent the wrong item to Crezia, please contact Customer Service as soon as possible. Note that we may not be able to locate mistakenly sent items and are unable to provide compensation in these cases. Crezia does not store items sent in error and will handle (and/or dispose) such items at our discretion.
Returning Items Purchased in a Bundle
You must return all items purchased in a Bundle with Savings to receive a refund. Partial refunds are not available.
Note:
Crezia offers a convenient return service for reasonable use by our customers. Should customers abuse this service, we may adjust its availability.
For any return, Crezia may require additional information and documentation (such as a government-issued photo identification) during the processing of a return to help determine whether to provide a refund/replacement. Crezia reserves the right to take additional actions to prevent fraud or abuse (including denial of returns, refunds or exchanges, or imposing return fees). Crezia may modify this policy at any time.